Accomplished employee bringing 9 years of proven administrative expertise, including Medical regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Skills
Organizational standards
Healthcare operations
Database coordination
Regulatory Compliance
Strategic Planning
Relationship building
Patient education
Verbal and written communication
Team Leadership
Multitasking ability
Care Planning
Decision making
Documentation
Work History
Dispatch/Secretary, 05/2017 - Current City Of Detroit – Detroit, MI,
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Provided clerical support to company employees by copying, faxing and filing documents.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Veterinarian Technician, 09/2015 - 03/2017 Tall City Vet – City, STATE,
Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
Managed medical intervention and therapy for animals in collaboration with veterinarian.
Explained preventative care measures to clients, including flea and tick control and heartworm medication.
Comforted clients when pets were sick or dying and provided listening ear.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
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