dispatch operator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Professional with talent for communication and leadership. Strong knowledge of logistics and management. Communicative and team-oriented with proficiency in delivery services. Proven history of fostering high quality execution to meet team, individual and management objectives.

  • Business Planning
  • Organization
  • Time Management
  • Knowledge of state roads and highways
  • Leadership
  • Logistics
  • Operations management
  • OSHA Regulations
  • Effective delegation
  • Improving operations
  • Service planning
  • Monitoring field personnel
  • Delivery procedures
  • Customer relationship management
  • Coordinating urgent deliveries
  • Training new hires
  • Critical thinker
  • Schedule coordination
  • Multitasking
  • Relationship building
  • Adjusting routes
Dispatch Operator, 11/2019 to Current
Johnson Controls, Inc.Juneau, AK,
  • Launched HLA4 - an Amazon delivery station.
  • Evaluated and adjusted 17 - 24 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Supervised driver dispatching, route planning and vehicle tracking for over 100 drivers.
  • Personally trained and developed over 15 team members regarding daily operational procedures, policies, and safety protocols, improving quality and strengthening team depth to allow for seamless operation.
  • Managed daily delivery and work schedules to maximize coverage.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked changes in computer system to keep records current and accurate.
  • Accurately and efficiently responded to dozens of daily requests.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
  • Pointed delivery associates to best routes and current travel conditions to assure on-time delivery.
  • Maintained expert knowledge of freight regulations and laws and verified strict compliance.
Owner, 10/2015 to Current
KrogerShelton, WA,
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Updated product displays frequently according to market changes and company and personal sales goals.
  • Stayed up to date on personal inventory and success rates to communicate and collaborate with suppliers.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
  • Oversaw cash flow, controlled costs and financial matters.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Processed accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
  • Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
  • Managed payroll processing and changes for 5 employees.
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Communicated with suppliers daily about inventory needs and sales success
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
  • Processed product returns and assisted customers with other selections
  • Engaged with customers to effectively build rapport and lasting relationships
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Developed and upheld strict quality control policies and procedures.
  • Assessed customer account information to determine current issues and potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created operational improvements and resolution of problems to deliver top-notch customer service.
Sales Representative Manager, 03/2014 to 09/2015
B.F. Saul Company HospitalityChantilly, VA,
  • Monitored Customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Created a book of 30+ clients in the Los Angeles Area in just under a year
  • Collaborated with team managers and other team members to resolve team tasks and create methods to promote new products
  • Increased revenue by acquiring new customers and determining needs in order to offer relevant products
  • Developed a "personal touch" program to increase customer loyalty and retention
  • Helped resolve client's problems quickly with superior customer service.
  • Obtained new clients by launching special promotions, and by hosting and attending special and networking events.
  • Offered each customer top-notch personal service, and exceptional support to increase customer satisfaction and boost sales.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
Delivery Driver, 12/2009 to 09/2015
AmentumEdinburgh, IN,
  • Grouped and routed deliveries according to designated areas, and adjusted when necessary based on weather and traffic conditions to maintain efficient delivery times.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Handled merchandise in accordance with product handling standards.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected truck, equipment, and supplies and reported problems and safety hazards to supervisors before and after each shift.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Kept detailed records of sales, payments, and completed or in-progress deliveries
  • Oversaw product loading to keep items balanced, work efficient, and items secure for safe delivery.
  • Created and submitted delivery and DOT logs.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
Education and Training
High School Diploma: , Expected in 06/2007 to Lynwood High School - Lynwood, CA

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Resume Overview

School Attended

  • Lynwood High School

Job Titles Held:

  • Dispatch Operator
  • Owner
  • Sales Representative Manager
  • Delivery Driver


  • High School Diploma

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