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Dispatch Operator Resume Example

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DISPATCH OPERATOR
Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Multi-talented maintenance professional with an analytical and methodical approach. Diligent team player with skills in problem solving and inventory management. 6 combined years in the maintenance field.

Skills
  • Computer-based dispatch systems
  • Map reading abilities
  • Information documentation
  • Organization
  • Security systems
  • CCTV
  • Supervision
  • Process improvement
  • Communications
  • Customer service
  • Kitchen equipment expertise
  • Efficient
  • Food preparation
  • Cleaning and organization
  • Troubleshooting strength
  • Maintenance scheduling
  • Safety-oriented mindset
Experience
Dispatch Operator
Seattle, WANW Alarm Monitoring/Jun 2014 to Current
  • Monitored access control systems, including CCTV systems for nefarious activities such as theft and vandalism.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Immediately reported safety hazards including CO2 alarms, Furnace/boiler issues and Flood sensors to on-site supervisors for remediation instructions.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Responded to emergency calls routed by the automatic distribution system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Managed average of 300 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Maintenance Technician
Seattle, WAMcDonald's/Aug 2013 to Jun 2014
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Operated hand and power tools to complete repairs.
  • Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions.
  • Monitored building security and safety by locking doors after operating hours and checking electrical appliances to prevent safety hazards.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Responds to emergency cleaning requests hourly.
  • Removed snow from ground during winter months to maintain clear and safe walkways and streets.
  • Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
  • Cleaned restrooms using ammonia and other chemicals to minimize spread of germs.
  • Also performed regular Crew Duties, Point of Sale, grill operation, etc
Crew Member
Seattle, WAChipotle/Mar 2012 to Sep 2013
  • Reviewed quality standards and ensured continuous application throughout the kitchen environment.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Assisted in preparation of menu items such as meats, vegetables, taco shells, condiments (all made fresh)
  • Cooked all food to order ensuring adherence to company quality standards.
  • Cleaned grills and other kitchen tools and areas.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Maintained cleanliness and organization of all line workstations.
  • Supported other kitchen team members when needed.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
Education and Training
GEDGlenbard EastJun 1998Lombard, IL

GED was acquired from the State of Maryland in 2004

Hobbies

Computer building

Roleplaying Games

Music Creation (EDM, Ska, Rock, Jam)

Musical Instruments (Guitar, bass, Trumpet & most brass, Mandolin)

Models (Building things and taking things apart)

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Resume Overview

Companies Worked For:

  • NW Alarm Monitoring
  • McDonald's
  • Chipotle

School Attended

  • Glenbard East

Job Titles Held:

  • Dispatch Operator
  • Maintenance Technician
  • Crew Member

Degrees

  • GED

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