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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
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  • Date of Birth:
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Professional Summary
Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented customer service rep with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. CSR with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Skills
  • Customer service expert
  • Analytical and critical thinker
  • Fast learner
  • Skilled multi-tasker
  • Customer service expert
Work History
dispatch operator , 03/2014 - 09/2014
Mission Health System, Inc Weaverville, NC,
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
waitress, 2009 - 04/2012
Aramark Corp. San Francisco, CA,
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
cashier, 06/2004 - 03/2007
Meijer, Inc. Plainfield, IL,
  • Greeted customers promptly.
  • Directed customers to store locations.
  • Received customer payments.
  • Totaled bills and calculated taxes.
  • Described products and services in detail.
  • Trained new cashiers on procedures, customer service and sales techniques.
customer service , 2013 - 06/2013
Michaels Stores Eagan, MN,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
Education
GED: , Expected in 2005
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Cleburne High school - Cleburne, TX
GPA:

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Resume Overview

School Attended

  • Cleburne High school

Job Titles Held:

  • dispatch operator
  • waitress
  • cashier
  • customer service

Degrees

  • GED

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