Dedicated American Red Cross Volunteer with a 5 year positive background and temporary Volunteer Director of Emergency Services Stand In looking to join a growing national humanitarian organization as part of the emergency assistance, disaster relief and education team for the Connecticut and Rhode Island Chapter Territory 2 team.
Proficiency in Cas 2.0
Training and development
Decisive problem solver
Strong decision maker
Organized and efficient
Motivated team player
Disaster Responder Volunteer10/2011 to Current American Red CrossNew Haven, CT
Maintained cooperative relationships with representatives of community, volunteer and public interest groups.Acted as communications liaison for clients and their families during recovery period after a disaster.Cultivated positive relationships with the community through public relations campaigns. Scheduled and confirmed appointments for meetings between Territory 2 and surrounding fire departments.Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services. Recruited, trained and supervised new volunteers each year. Reviewed volunteer work and gave comprehensive and constructive feedback. Collected and entered statistical data into databases. Attended community meetings to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as home fire safety and disaster preparedness. Conducted new volunteer orientation to foster positive attitude toward organizational objectives. Served as a link between management and volunteers by handling questions and helping resolve work-related problems.
Positions held include, but are not limited to, Disaster Supervisor On Call, DAT Team Lead, Area Leadership CLS/CC, Disaster Leadership Team, CT Preparedness Education Volunteer and New Volunteer Mentor Lead.
New York 6/13 Flooding
04/14 AR FLT
CT-RI 01/15 Winter Storm Juno
North TX 05/15 TOR
SC 10/15 FLD
Louisiana 03/16 Flooding
WV 6/16 FLD
Louisiana 8/16 FLD
Louisiana 8/16 FLD
Telecommunications Appointment Administration Specialist11/2016 to Current LQ DigitalShelton, CTCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.
Night Manager08/2013 to 04/2014 VIP of OrangeOrange, CTMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained numerous new employees quarterly. Earned “Top Seller” for two consecutive quarters in 2013. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Attended local, regional and national trade shows for product development training as defined by territory needs. Managed quality communication, customer support and product representation for each client. Monitored customer preferences to determine focus of sales efforts. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
Night Manager08/2010 to 04/2011 VIP of OrangeOrange, CTSame responsibilities as listed above.
American Red Cross
Meet The Family: What is a "Family"?
Recover Services, an Overview refresher
Using EDGE as a Learner
Casework and Recover Planning Fundamentals, refresher
Pillowcase Project Presenter
Facilitative Leadership for Mobilizing the Community
Disaster Frontline Supervisor/Simulation
Staff Services Fundamentals
Volunteer Connection Disaster Management
Disaster Operations Control Form 5266 Fundamentals
Operations Planning Fundamentals
Basic Food Safety
Basic Instructor Fundamentals
Mass Care An Overview
Bulk Distribution Fundamentals
CAS 2.0 Reviewing and Closing Cases
CAS 2.0 Issuing Assistance
CAS 2.0 Creating and Editing Cases
CAS 2.0 An Introduction
Concept of Operations Overview
Client Assistance Cards: Caseworkers
Psychological First Aid
Client Casework: Providing Emergency Assistance
Disaster Assessment Basics
Saba LMS Managing NANs
Saba LMS Registrar Assessment
Saba LMS Course Record Admin
Going The Extra Mile
An organization I created 3 years ago to assist fire victims in the Lower Naugatuck Valley with the help of the generosity of the community to provide clothing, toiletries, non-perishable food, as well as apartments, bedding, and household goods that help these families transition faster within their recovery time frame. Going The Extra Mile runs on Facebook as a group.