Seeking a Business Service Representative position with DES which will require me to utilize my skills, abilities and experience in the Social and Human Services field to ensure the company's success. Dependable, Hardworking, Strong Leadership Skills, Customer Service, and knowledgeable in Computer Skills.
Actively involved in community outreach efforts to increase program participation among Arizona Job Connection and Veteran Employment Services
Experienced Government Contractor Site Manager for 3 years.
U.S. Air Force Veteran Retired
Employment laws and practices
Job fairs planning
Disabled Veteran's Outreach Program Specialists, 03/2014 to Current Dept Economic Security – Tucson, AZ
Provides intensive services and facilitates placements to meet the employment needs of veterans Prioritizing service to special disabled veterans, other disabled veterans, and other categories of veterans To be available to those veterans and their employer's to help ensure that necessary follow up services are provided to promote job retention.
Actively involved in outreach efforts to increase program participation among those with the greatest barriers to employment.
Basic knowledge federal and state employment and unemployment service laws, regulations, policies and procedures, particularly policies and procedures pertaining to services to veterans.
Job referral, speak with employers and veterans about WIA,WOTC,VWIP and OJT programs Participate in job fairs, events, training sessions to enhance productivity.
Customer Service Representative, 12/2013 to 03/2014 Labor Ready – Tucson, AZ
Act as a goodwill ambassador to employers and our temporary associates.
Build business relationships with employers and temporary associates while providing excellent customer service.
Assist new applicants with the employment process, answer questions and qualify potential temporary associates for eligibility to work.
Strong computer skills; ability to learn and work with new programs Excellent communication skills, both written and verbal and the ability to learn and work with new programs.
Establish and maintain rapport with employers.
Tool Crib Site Manager, 11/2010 to 10/2013 Mancon Inc – Tucson, AZ
Managed staff, preparing work schedules and assigning specific duties.
Determined staffing requirements, and interviewed, hired and trained new employees, and maintained with confidentiality the personnel processes within the organization.
Established and implemented departmental policies, goals, objectives, and procedures.
Knowledgeable in administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Communicated with employers outside the organization, representing the organization to employers, the public, government, and other external sources.
Using professional communication to exchange information in person, in writing, or by telephone or e-mail.
Develop programs for on the job training as well as researching and adhering to labor laws and regulations.
Tool and Parts Attendant Supervisor, 05/2008 to 11/2010 Fastenal – Tucson, AZ
Supervised the operations of the tool room, administrative, and customer service and employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Implemented corporate or departmental policies, procedures, and service standards.
Tool and Parts Attendant, 12/2006 to 11/2008 Fastenal – Tucson, AZ
Received, stored, and issued hand tools to customers, machine tools, dies, replacement parts, shop supplies and equipment, such as measuring devices, in an industrial establishment.
Managed records of tools issued to and returned by workers manually or using a computer.
Kept perpetual inventory and requisitions, stocked as needed, unpacked and stored new equipment and issued and received hazmat.
Loan Originator, 07/2004 to 12/2006 Carefree Funding – Tucson, AZ
Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Crew Chief and Maintenance Operations Controller, 07/1980 to 07/2004 Arizona Air National Guard – Tucson, AZ
Managed and maintained aircraft repairs to military regulations and procedures.
Maintained and serviced various types of Aircraft in the military Inventory.
High School Diploma: 1980 Sunny Side High School - Tucson, AZ