Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Seeking a Business Service Representative position with DES which will require me to utilize my skills, abilities and experience in the Social and Human Services field to ensure the company's success. Dependable, Hardworking, Strong Leadership Skills, Customer Service, and knowledgeable in Computer Skills. Actively involved in community outreach efforts to increase program participation among Arizona Job Connection and Veteran Employment Services Experienced Government Contractor Site Manager for 3 years. U.S. Air Force Veteran Retired
  • Employment laws and practices
  • Good judgment
  • Job fairs planning
  • Workforce planning

Work History
02/2014 to Current
Disabled Veteran's Outreach Program Specialists Carlisle Interconnect Technologies Franklin, WI,
  • Provides intensive services and facilitates placements to meet the employment needs of veterans Prioritizing service to special disabled veterans, other disabled veterans, and other categories of veterans To be available to those veterans and their employer's to help ensure that necessary follow up services are provided to promote job retention.
  • Actively involved in outreach efforts to increase program participation among those with the greatest barriers to employment.
  • Basic knowledge federal and state employment and unemployment service laws, regulations, policies and procedures, particularly policies and procedures pertaining to services to veterans.
  • Job referral, speak with employers and veterans about WIA,WOTC,VWIP and OJT programs Participate in job fairs, events, training sessions to enhance productivity.
11/2013 to 02/2014
Customer Service Representative Amentum Livermore, CA,
  • Act as a goodwill ambassador to employers and our temporary associates.
  • Build business relationships with employers and temporary associates while providing excellent customer service.
  • Assist new applicants with the employment process, answer questions and qualify potential temporary associates for eligibility to work.
  • Strong computer skills; ability to learn and work with new programs Excellent communication skills, both written and verbal and the ability to learn and work with new programs.
  • Establish and maintain rapport with employers.
10/2010 to 09/2013
Tool Crib Site Manager J.F. Shea Los Angeles, CA,
  • Managed staff, preparing work schedules and assigning specific duties.
  • Determined staffing requirements, and interviewed, hired and trained new employees, and maintained with confidentiality the personnel processes within the organization.
  • Established and implemented departmental policies, goals, objectives, and procedures.
  • Knowledgeable in administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Communicated with employers outside the organization, representing the organization to employers, the public, government, and other external sources.
  • Using professional communication to exchange information in person, in writing, or by telephone or e-mail.
  • Develop programs for on the job training as well as researching and adhering to labor laws and regulations.
04/2008 to 10/2010
Tool and Parts Attendant Supervisor Fastenal City, STATE,
  • Supervised the operations of the tool room, administrative, and customer service and employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Implemented corporate or departmental policies, procedures, and service standards.
11/2006 to 10/2008
Tool and Parts Attendant Fastenal City, STATE,
  • Received, stored, and issued hand tools to customers, machine tools, dies, replacement parts, shop supplies and equipment, such as measuring devices, in an industrial establishment.
  • Managed records of tools issued to and returned by workers manually or using a computer.
  • Kept perpetual inventory and requisitions, stocked as needed, unpacked and stored new equipment and issued and received hazmat.
06/2004 to 11/2006
Loan Originator Carefree Funding City, STATE,
  • Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
06/1980 to 06/2004
Crew Chief and Maintenance Operations Controller Arizona Air National Guard City, STATE,
  • Managed and maintained aircraft repairs to military regulations and procedures.
  • Maintained and serviced various types of Aircraft in the military Inventory.
Expected in 1980
High School Diploma:
Sunny Side High School - Tucson, AZ
  • Graduated with Honors
  • DES Training 04/17/2014 to Present.
  • HIPAA Level 1, Employment Services, Facilitating Veteran Employment, Intensive.
  • Services, Offender Employment Specialist, Arizona Coalition for Military Families.
administrative, Basic, clerical, Excellent communication, credit, excellent customer service, customer service, designing, e-mail, financial, financial statements, forms, government, hand tools, Inventory, machine tools, managing, exchange, office, personnel, policies, processes, quality, rapport, repairs, researching, staffing, telephone, word processing, written

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School Attended

  • Sunny Side High School

Job Titles Held:

  • Disabled Veteran's Outreach Program Specialists
  • Customer Service Representative
  • Tool Crib Site Manager
  • Tool and Parts Attendant Supervisor
  • Tool and Parts Attendant
  • Loan Originator
  • Crew Chief and Maintenance Operations Controller


  • High School Diploma

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