Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Nominated operator of the year two times
Represented my office several times at award events for operator recognition
Nominated to Union Steward in 1998
Provided accurate and appropriate information in response to customer inquiries.
Referred to alphabetical computer database to answer questions and provided accurate telephone information.
Wore headset, plugged in to live,continuous, inbound customer calls
Suggested alternate locations and spellings under which number and other information that could be listed.
Typed location and spelling of name on computer terminal keyboard, and scanned directory to locate number(s).
Gave full attention to what customers were saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Conveyed information effectively to customers.
Actively looked for ways to help customers.
Was aware of customer's reactions and understood their needs.
Used logic and reasoning to identify the strengths and weaknesses, offered alternative solutions, conclusions or approaches to customer's problems/concerns.
Understood written sentences and paragraphs in work related documents.
Identified complex problems and reviewed related information to develop and evaluate options and implement solutions for customers.
Adjusted my actions in relation to customer's actions.
Monitored performance of myself and took corrective action.
Managed my time and the time of customers and coworkers.
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