Ready to offer 30 years of customer service to a challenging position. Meticulous, excellent at juggling multiple tasks and working under pressure. Highly ambitious with a strong background in sales, marketing, and company wide profitability and growth. I would welcome the opportunity to speak with you to discuss how my background could make a great impact on your organization's success.
Skills
Event sales
New business development
Project management
Problem solving
Vendor relationship management
Contract preparation
Exceptional customer service
Adapt to diverse groups
Multi-tasking strength
Vendor and contract negotiations
Cross-functional teams leadership
Project oversight
Merchandising expertise
Interpersonal skills
Professional demeanor
Able to persuade others effectively
Communication skills
Computer-literate
Outstanding interpersonal skills
Skilled problem solver
Computer literate
Training and development
Customer service-oriented
Sales experience
Active listening skills
Excellent communication skills
Inventory management
Employee relations
Strong work ethic
Work History
Director Under the President , 08/2017 - Current Amedisys Home Health Services – Monroeville, AL,
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Attended pride specific conferences and learning seminars to promote sponsorships, business practices, and development opportunities.
Processed payments, checked tickets and directed guests to locations.
Worked in all events throughout the year, accomplishing all assigned tasks with efficiency and accuracy.
New Mexico State Fair Retail Store, 09/2019 - 09/2019 Expo New Mexico – City, STATE,
Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Mentor's new team members on POS system operation, customer service strategies and sales goals.
Reviewed and resolved differences between accounting information and cash drawer.
Set up new sales displays each day and evening to maximize sales growth and move product.
Worked closely with Executive members of management to solve problems and handle customer concerns.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Served needs of more than 200 customers in a busy multi entry and exit retail environment at any given time.
Psychology Instructor Teaching Assistant, 01/2013 - 12/2017 Central New Mexico Community College Scott Griffin – City, STATE,
Streamed classes online and uploaded videos for later viewing by distance and absent students.
Checked assignments, proctored tests, and provided grades according to university standards.
Assisted faculty with clerical tasks such as copying papers, collecting assignments and preparing materials for upcoming classes.
Taught small groups of students focused on specific parts of coursework.
Mentor's students through office hours and one-on-one communication.
Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
Documented attendance and completed assignments to maintain full class and student records.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and material specific study groups which provided group, and one on one discussion and comprehension of the material.
Office Manager, 01/2001 - 05/2011 Farmers Insurance Group – City, STATE,
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Conducted research on insurance packages and investment options to generate client recommendations.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Obtained underwriting approval by completing application for coverage.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Spent ample time with each customer, verbally reviewing and explaining documents to ensure client comprehension.
Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
Set up policies and completed all documentation.
Worked in high-volume, competitive sales environment.
Adhered to all regulations for insurance sales.
Applied knowledge of customers and territories to market B2B sales programs and initiatives.
Exceeded corporate quotas for monthly policy sales.
Education
Bachelor of Science: Applied Management, Expected in - National American University - Rapid City - Albuquerque, NM, GPA:
Associate of Science: Applied Management, Expected in - National American University - Rapid City - Albuquerque, NM, GPA:
Associate of Arts: Psychology, Expected in - Central New Mexico Community College - Albuquerque, NM GPA:
Associate of Arts: Liberal Arts And Sciences, Expected in - Central New Mexico Community College - Albuquerque, NM GPA:
Associate of Science: Pre Health Sciences, Expected in - Central New Mexico Community College - Albuquerque, NM GPA:
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