Director Social Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
  • Skills Used
  • Following skills utilized:
  • BSW-University of Texas/ Science Social Service
  • 10 years Hospital Case Manager expierence
  • 19 years Social Service expierence
  • Provisional short term social worker
  • Montebello Nursing Center - Houston, TX - September 2013 to February 2014
  • Montebello Nursing/ Rehab Center
  • Ditector Social Services
  • Administrator had come from the oil fields. He was green and not accustomed to needs of
  • nursing homes. Facility had temporary social worker unable to commit to position due to excessive travel
  • times.
  • Case Planning & Management Expert Currently used/17 years
  • Client Advocacy Expert Currently used/17 years
  • Community-Client Relations Expert Currently used/17 years
  • Client Needs Assessment & Response Expert Currently used/17 years
  • Community Outreach Intermediate Currently used/ 11years
  • Program Administration & Policy Development Intermediate Currently used/ 9 years
  • Fundraising & Donor Relations Novice Currently used/ 1 years
  • Staff development & supervision Expert Currently used/ 32 years
  • Interagency Referrals Expert Currently used/17 years
  • Life-Skills Counseling Intermediate Currently used/2 years
  • Upon initial entry-- Trained Administrator how to read his graphs and monthly reports on what was going on in his nursing departments and response times of his C.N.A.'s.
  • Helped him understand where and why he was having so many falls in his facility and offeted plan of correction to aide the Administrator in how to interpret the data he was reading and what to institute in order to correct his deficiencies.
  • Acquired full time RN for a position he could not fill for a weekend supervisor of nursing.
  • Formulated plan for Administrator to eliminate theft of his laundry.
  • Obtained new Psychiatrist and Psychological group for facility due to poor relations between D.O.N., Adminisrator and previous Psychiatrist.
  • This eased tensions and helped residents relate to a doctor with improved bed side manner.
  • Brought all out of date assessments up to date for facility.
  • Utilized point click care for data entry.
  • 100% compliance with MDS 3.0 schedules.
  • Increased family care plan attendance from zeto to 70% in two months.
  • l00% provision of audiology, vision and podiatry formedy not in place.
  • Explained to Medical Records what documents were needed to retain in chart and which were not.
  • Conracted for new dental provider.
  • Goals accomplished.
  • Facility could no longer afford me and position termed.
  • Skills Used Demonstrated 10 years of business expierence gained as a Retail Manager who had handeled millions of dollars of inventory and supervised in excess of 30 personnel; having hit budgets everytime and exceeded them- gaining bonuses.
  • In addition I applied 19 years of Social Work expierence, as well as 10 years of Hospital work as a Case Manager.
  • All this combined to allow me to be extremely effecient,acheive goals for the nursing home and helped a newly hired administrator come up to speed.
  • Director Social Services Regent Care Center - League City, TX - January 2011 to October 2013 Upon initial entry to position began immediate efforts to quell hostile relations between residents and families towards facility.
  • Instituted emergency review of all psychoactive medications for all residents and obtained consults from physicians and consents from families for all residents to be assessed for possible Psychiatric and or Psychological service provision.
  • Began process of making care plan meetings more personal by telephonic invitation versus mail; resulting in an increase of 2% attendance to over 70% attendance.
  • This process was instrumental in reducing the number of complaints to the State from 23 visits in 2011 to only one visit in 2012.
  • Furthermore; complaints filed with Social Worker dropped from 18 per week to @ 5 per month.
  • Benefiting facility by saving over $200.00/ week in funds on stamps, envelopes and paper simply by calling families.
  • This streamlining further saved Social Worker two hours per week from unnecessary paperwork.
  • Allowed MDS nurses to process cut letters and inform families of pending end of coverage to ensure an uninterrupted flow of health information to families from nursing and therapy- thus ensuring smoother discharges and transition to community by removing the Social Worker from the financial and Health component.
  • Thus the Social Worker remains the friendly contact in the families mind set.
  • This eliminates all dissatisfaction with discharge process from families minds and allows for ease of discharge for Social Worker, Nurses, M.D.
  • and facility.
  • Social worker also utilized the Ombudsman to advantage in dealing with difficult and habitual cases.
  • I put him to work for me.
  • Social worker fired multiple service providers and streamlined all vision & dental with one provider.
  • In addition Social Worker shifted Podiatry to physician with positive attendance record to facilities.
  • Provided Audiology to all qualified residents until Texas stopped paying for hearing dual aides recently (at this time the legislature is reviewing the need for audiology as it presently operates.) Ensured logs in place for all disciplines in case of state review.
  • Increased Advanced Directives from 2% to 24%, even though they are not required; And D.N.R.'s from 16% to 55% in one year.
  • Helped to enforce no smoking policy via transfers.
  • Assisted disruptive residents/families to more appropriate settings.
  • Started Family Council Meetings.
  • Ensure all residents assessed and entered into computer transmittal system for MDS 3.0 Conduct on average 23 care plans per week by keeping time frames for meeting to 15 minute intervals.
  • Immediately stop all complaining families in care plans and escort them to D.O.N's office, thus not allowing care plans to turn into complaining sessions.
  • Tactic has resulted in immediate resolution of concerns and families to be trained to think of care plans as events to receive updated information on their loved one instead of a complaint session.
  • Total turnaround time took @ three months for most families to grasp concept.
  • Director Social Services Friendship Haven Nursing Home - Friendswood, TX - June 2006 to January 2011 Ensured voter registration and voting trips Streamlined provision of Vision, Dental and Audiology services Completed timely MDS 2.0 data requirements.
  • Initial & Psycho-social Assessments Care Plans and Care Plan meetings Addressed resident concerns on an as encountered basis.
  • Guided families to stay in touch with Therapy department to guarantee they understood the progress of their loved ones health and realistic needs and time frames for discharge.
  • Social Worker/Bereavement Coordinator Samaritan Care Hospice - November 2005 to June 2006 Provide comfort and support to dying patients and their families.
  • Director of Social Services Manor Care Nursing Center - Webster, TX - March 2005 to October 2005 Initial & Psycho-social Assessments Care Plans and Care Plan meetings Discharge planning/provide services and equipment for discharged patients.
  • Case Manager Amerigroup - Houston, TX - November 2004 to March 2005 Conducted in home assessments of clients in the Harris county area to determine Medicaid eligibility for community assistance benefits under provider care programs.
  • Authorized the hours and arraigned for service provision via contracted providers.
  • Drove a total of over 43,000 miles in this time frame.
  • Case Manager/Social Worker Clear Lake Regional Medical Center - Webster, TX - October 2000 to November 2004 Progressed through a series of responsibilities, culminating in responsibility for the coordination of transitional services for Hospital Rehabilitation Department patients.
  • Cooperatively participated in a team of social workers, case managers, physical therapists, occupational therapists, nurses and physicians.
  • Developed and maintained strong community bonds with appropriate vendors of patient services.
  • Program Contributions: Demonstrated outstanding hospital case management skills (caseloads upwards of 70 patients) and dedication to clients, as evidenced by longevity throughout tenure.
  • Achieved a record of multiple department responsibilities within hospital.
  • Propelling both individual and department to successes through attainment of assigned departmental goals.
  • Provided highly visible, caring client service that resulted in 100 percent of assigned clients returning to community within physician directed time frames of discharge.
  • Case Manager/Social Worker Providence Memorial Hospital - El Paso, TX - May 1996 to March 2001 1999 May 1, 1996-Mar 31, 1999 Co-ordinated Adult & Child Protective Services.
  • On call coverage for 600 bed facility for Urgent Care, ICU, Acute Care, Med-Surge, Cardiac, Oncology, and Pediatric units.
  • Served on interdisciplinary team 7 social workers and 9 nurses to provide case management for patients during and after hospitalization.
  • Participated in weekly group meetings and maintained documentation to fulfill funding-source requirements.
  • Program Contributions: Facilitated supportive services for patient and family members in coordination with physician care plan and HICFA guidelines to address special concerns and ease the transition during and after hospitalization.
  • Forged community connections benefiting staff, patients and their families.
  • Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual patient needs.
  • Serviced indigent border populations, (pediatric & adult) to secure emergency assistance for residential placement, medications, food, clothing, and transportation.
  • Dir.
  • Social Services Regent Care Center - El Paso, TX - April 1999 to September 2000 Resident assessment, MDS 2.0, psycho-social, resident preadmission screening.
  • Crisis intervention, psychotropic drug monitoring State and federal regulation compliance, AIMS test, DNR, resident rights Interdisciplinary plan of care implementation and discharge planning Store Manager Sherwin-Williams Paint Company - El Paso, TX - March 1985 to May 1990 Store Manager Sherwin-Williams Paint Company - El Paso, Texas May 1990- March 1985 Responsibilities include: Managing retail and wholesale paint store accountable for all profit and loss Operations and security Supervised seven employees managed inventory and sales accounts.
  • Awarded bonuses 6 out of 12 months for profitability in district.
  • Trained one assistant manager to Manager level and sent him on to earn Top Gun Award from over 5000 managers following my training techniques instilled in him.
  • Developed international business with companies in Mexico.
Director Social Services, 10/2014 to Present
Hca Grapevine, TX,
  • Initial & Psycho-social Assessments Care Plans and Care Plan meetings Discharge planning/provide services and equipment for discharged patients.
  • Assist in delivery of Psychological/Psychiatric services Provision of Vision, Dental and Audiology services Accomplishments Demonstrated outstanding Social Service skills.
BSW: Social Work, Expected in 2013
Santa Fe Jr . College - Pasadena, TX
Healthcare/Business Administration in Licensed Nursing Home Administration Social Work
: , Expected in 1994
University of Texas - El Paso, TX
Memberships/Scholarly Societies
Fellowships and Awards
Business Administration, Case Manager, Counseling, Client, Client Relations, delivery, Discharge planning, Fundraising, meetings, Needs Assessment, Nursing, Nursing Home, oil, Policy Development, Social Services, Staff development & supervision, Vision

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Resume Overview

School Attended
  • Santa Fe Jr . College
  • University of Texas
Job Titles Held:
  • Director Social Services
  • BSW

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