Led two successful Electronic Health Record Implementations
Hand selected for Centura Health Executive Leadership Development
Increased Press Ganey Patient Satisfaction top box score by 7.2 Increased Press Ganey Associate Satisfaction top boxy score by 5.5.
Professional Summary
Business-driven individual with more than 15 years working as a Director for a Health Care organization. Determined and experienced in client rapport, budget control and employee mentoring and coaching.
Skills
Staff development
Promotes positive behavior
Independent judgment and decision making
Regulatory compliance
Problem solving skills
Mentoring and training
Customer service
Trained in Six Sigma methodologies
Organized
Strategic planning capability
Work History
06/2003 to 05/2018Director RevenueResmed | Bloomington, MN,
Responsible for administration and evaluating management of operations and outcomes for Centura Hospital, Patient Access, Hospital Financial Counselors, Revenue Integrity, RACs.
Determines and sets direction based on strategic initiatives, evaluates industry changes and prepares for the future.
Initiates plans and changes based on strategic and business goals.
Facilitates and supports ongoing process improvement activities and learning.
Responsible for facilitation of project management related to regulatory and special projects.
Responsible for leadership development for supervisors and lead positions in both patient access and patient revenue cycle roles.
To ensure the overall planning and management of the Health Information Management Department including staffing, policy and procedure implementation, quality and productivity monitoring, medical staff by law enforcement and other H.I.M.
Specific job elements consist of content of the medical record, design and management of patient care data systems, protection of individually identifiable patient information, management of resources, record storage and retrieval systems, adherence to external regulatory requirements, implementation of quality control and performance improvement initiative.
Directs and coordinates a comprehensive volunteer service program that will promote and advance the welfare of the patients, staff, and community.
Provides leadership to volunteer services and/or gift shop operations.
May manage multiple locations and/or departments.
Responsible for developing, implementing and evaluating the volunteer service program.
Responsible for the day-to-day operations and strategic planning to meet the overall goals and objectives of the volunteer services program and gift shop.
Actively seeks to promote and maintain professional, team and service oriented environment.
Maintains a cooperative and positive attitude, meeting the Centura Standards of Behavior and exemplifying the Mission and Values of Centura.
06/2001 to 08/2003Assistant Store ManagerWeis Markets, Inc. | Lewes, DE,
Processed payments for credit and debit cards and returned the proper change for cash transactions.
Coached the team on effective upselling and cross-selling methods.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Immediately addressed problems with customers to promote quick and successful resolution.
Stocked and replenished merchandise according to store merchandising layouts.
Engaged with customers in a sincere and friendly manner.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Cleaned and organized the store, including the checkout desk and displays.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
03/1995 to 06/1998Assistant General ManagerHy-Vee | Brookfield, WI,
Oversaw computer database and physical filing systems.
Completed inventory purchases and oversaw restocking.
Motivated, trained and disciplined employees to maximize performance.
Exceeded company objectives and received Gold Key status.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Handled cash in an accurate manner and prepared deposits.
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