Motivated Director with 20+ years of experience in financial services industry leading high impact teams. Proven knowledge in banking and brokerage operations, risk management, process enhancement, change management and team development.
Work History
Director Operations , 06/2021 - Current Aimbridge Hospitality – Columbia, MD,
Responsible for ensuring successful planning and execution for core cash management strategic objective for TD Ameritrade and Charles Schwab integration efforts.
Promote collaboration and relationship building between TDA Banking teams and Schwab Banking team to ensure cross pollination of process improvement ideas, associate talent management and development, and alignment on integration efforts.
Support and guide leadership team on change management practices, associate retention strategies, and communication planning and execution.
Establish strategic plans to ensure department is continuing to exceed all operational, production, risk management, and associate engagement objectives.
Ensure continued identification, implementation and adherence to risk and control, fraud prevention, regulatory and industry requirements.
Completed ACH return process change which has resulted in 60% of returns posting sooner to client accounts to reduce trade risk, completed first Schwab cash management audit with Satisfactory, rolled out multiple process and technology improvement changes that automated manual workflows.
Supervised 6 team managers, 70+ associates and contingency workers completing variety of cash management functions including client and firm wires, ACH, check operations, debit card, bill pay, fraud prevention, cash reconciliation, and internal chat support.
Responsible for successful delivery, completion and production issue resolution for over 50+ daily cash management technology files and technology systems with average daily cash movements of over 2 billion dollars.
Led and partnered on multiple product and process enhancements that increased Straight- though processing, and scalability, improved fraud prevention tactics, addressed new regulatory or industry initiative requirements, reduced reliance on client paper submission requests, and modeled operational chat support for brokerage operations.
Cultivated strong performance culture by creating, managing and challenging associates to achieve and exceed standards in operational, risk, productivity, quality, lean management and core value goals.
Promoted strong associate engagement culture by focusing on talent identification and development, coaching managers on core leadership skills, change and performance management routines and ensuring environment of positive reinforcement.
Introduced department and business partner leadership to key industry resources to increase overall understanding of banking and cash management regulations, products, certifications and trends.
Managed daily operations and production goals by ensuring strong associate adherence to policies, procedures and performance metrics objectives.
Led and partnered in special projects, including Accelerated Lean initiatives, implementation of mobile check deposits, reduction and elimination of multiple dual/triple verify steps within operational processes, core and vendor technology improvements and other cross functional projects
Directed lean management activities within team by conducting daily huddles, setting performance targets, providing feedback to associates on concerns or challenges, and recognize associate contributions and achievements.
Promoted associate development by establishing regular coaching interactions, creating and managing development plans, delivering performance reviews and action plans.
Created and inspected procedures, policies and oversight activities to ensure operational compliance with firm and regulatory requirements.
Regional Customer Service Manager – Vice President, 11/2005 - 01/2013 Bank Of The West – City, STATE,
Teamed with Regional Management and Branch Management to attain sales, service, operational and profitability goals for 18 branches.
Experienced in performing audits of branch operations, implementing operational initiatives to improve noted deficiencies and managing remediation progress.
Responsible for continually reviewing and modifying, bank operational procedures to minimize risk exposure and increase overall efficiencies,
Trained, inspected and coached associates to ensure compliance with banking policies, regulations and operational loss standards.
Coordinated and managed special projects, including branch consolidations, implementation of new branch procedures and technology.
Promoted and advocated employee development through coaching, and career planning for all team members within region.
Aided corporate and branch partners with employee relation issues, employee investigations, interviewing and performance management.
Education
Bachelor of Science: Criminal Justice, Expected in 05/2003 - University of Nebraska - Omaha, NE, GPA:
Achievements
2019 Operational Leader of The Year
2019- 2020 TDA Diversity and Inclusion Southlake TDA Chapter Lead
2015-2019 Rock The Wall Street Wall Street Partnership TDA Southlake Lead
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School Attended
University of Nebraska
Job Titles Held:
Director Operations
Senior Manager Banking Operations
Deposit Operations Manager
Regional Customer Service Manager – Vice President
