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director of technology resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile

IT Manager successful at defining market and customer requirements. Offers [Number] years in project management, including software product releases and hardware design changes.

Skill Highlights
  • Systems Administration / Upgrade
  • Windows Server Administration / Roles
  • Disaster Recovery / Network Continuity
  • Infrastructure & System Creation
  • Full Life Cycle Project Management
  • Virtualization & Optimization
  • Infrastructure / Cyber Security Audits
  • POS Systems Changeover / Upgrade
  • Best Practices & Quality Control
  • PCI & SOX Compliance Specialist
  • Leadership & Talent Development
  • SaaS / Cloud Applications
  • Vendor Relationship Management
  • Undersized Department Expert
  • Career Summary
  • Point Of Sale Technologies - A Lenovo Company, Beijing, China
  • BUSINESS CONSULTANT (1/2015 to 1/2016) One-Year Contract
Core Accomplishments

Staff Development:

  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 12% increase in productivity.

Professional Experience
DIRECTOR OF TECHNOLOGY, 01/2010 to 01/2015
JwtTitusville, NJ,
  • Responsible for all enterprise-wide information technology, including infrastructure and architecture, applications development, networks, telecommunications, vendor management, sourcing, and computer operations and support.
  • Held wide range of multi-dimensional responsibilities while directing team of 10 and collaborating with department heads to achieve shared goals.
  • Guided, trained, and mentored team to reliably complete objectives under budget and strict timelines.
  • Determined long-term enterprise wide information needs and developed overall strategy for systems design development, acquisition, integration along with hardware needs and requirements Created a financially responsible and technology strategic budgets agreeable by "Start-Up" Owner Created and Managed 20+ virtual servers using VMware, hosting multiple Windows servers running 2008/2012 R2, Microsoft SQL 2012BI/2014, Exchange 2010/2013, and other operating systems Research, Purchased, Configured and Maintained Digium VOIP Phone System for Multiple Locations Tracked a broad range of industry best practices, benchmarks, and emerging technologies to determine their maturity and applicability to the enterprise Led "Keeping the Lights On" initiative, guaranteeing zero downtime during business hours and resulting in flawless satisfaction rates and business continuity.
  • Holding IT Team accountable to meet service level commitments related to new project development and help desk support requests Evaluated multiple CRM solutions; Configured and Implemented Salesforce CRM Configured and Implemented Syspro Manufacturing ERP for our Manufacturing / Distribution Center Developed standards of operation foundation for all stores worldwide, leading to consistent branding, quality controls, and a consistent customer experience for years to come Created VPN to enable worldwide remote locations and employees to connect to the local domain Created programs to perform many tasks including uploading sales data to corporate office, making registry changes, and ensuring store compliance with PCI-DSS Received stellar satisfaction rates from stores while simultaneously optimizing resource allocation Setup Brivo Access Control System at Multiple Locations including Wiring, Switches and Modules Directed the completion of critical big-picture objectives and oversaw day-to-day support efforts for POS software used across more than 15,000 locations, ensuring best-in-class client support.
TECHNICAL/PROJECT MANAGER, 08/2006 to 01/2010
JwtHouston, TX,
  • Aligned resources to optimize system functionality on individual and company-wide basis; traveled to customer sites to diagnose and resolve all issues.
  • Mentored corporate and application specialists covering hardware, software, communication standards, and standard operating procedures.
  • Designed, developed, and implemented new software releases, customized to meet client needs.
  • Collaborated with diverse range of clients and invested parties on creating software enhancements Developed and executed the operations, goals, strategies, and objectives of the IT Department.
DIRECTOR OF TECHNOLOGY, 11/2002 to 08/2006
, ,
  • Mentored corporate and application specialists covering hardware, software, communication standards, and standard operating procedures.
  • Rebuilt Technology Department this fast-casual enterprise Using Best Practice's Bringing Company Into PCI, CISP And Sarbanes-Oxley Compliance, With Software And Hardware.
  • Managed all aspects of the POS/RMS/EFT Systems in each location from integration, interface creation, middleware usage, programming and development and provided technical and business direction that affected new applications, data security, LAN, VPN Systems.
Education
Master of Business Administration: Computer Science, Expected in
United States International University - San Diego, California
GPA:
Computer Science
Full range of Certifications; Microsoft, ITIL, VMWare VCP, CVE, Lean Six Sigma (in progress) Symantec Code Signing Certificate for Microsoft Authenticode, Windows 7, 8, 10, 2000, 2012, 2014: , Expected in
- ,
GPA:
Skills
  • Sales Software: Salesforce.com, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

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Resume Overview

School Attended

  • United States International University

Job Titles Held:

  • DIRECTOR OF TECHNOLOGY
  • TECHNICAL/PROJECT MANAGER
  • DIRECTOR OF TECHNOLOGY

Degrees

  • Master of Business Administration
  • Full range of Certifications; Microsoft, ITIL, VMWare VCP, CVE, Lean Six Sigma (in progress) Symantec Code Signing Certificate for Microsoft Authenticode, Windows 7, 8, 10, 2000, 2012, 2014

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