director of surgical services resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Surgical Services Director with proven ability to deliver exemplary level of healthcare to patients and their families. Plan and implement strategies for developing improved health care within the peri=operative environment. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Profitability Strategies
  • Resource Monitoring
  • Operating Plans Development
  • Interdepartmental Functions Coordination
  • Financial Reporting Coordination
  • Policy and Program Development
  • Employee Performance Evaluations
  • Employee Recruitment and Hiring
  • Corrective Action Plans
  • Sterile Processing
  • Regulatory and Statutory Compliance
Work History
Director of Surgical Services, 10/2017 - Current
Trinity Health Corporation Stockbridge, MI,
  • Director of 5 OR Suite Non-Profit Pediatric Hospital
  • Developed Surgical Department as hospital was being constructed
  • Wrote and developed all policies and procedures for preoperative, intraoperative, and recovery areas
  • Wrote and developed all policies and procedures for Central Sterile
  • Works in collaboration with medical directors, LIPs, and other interdisciplinary teams to plan, implement, evaluate and enhance patient care service delivery
  • 24 hour accountability of surgical services
  • Works in conjunction with all levels of leadership and frontline staff to implement patient and family centered care
  • Plans, organizes, prioritizes, and facilitates activities to ensure patient care excellence in accordance with hospital, professional, and regulatory standards
  • Able to consistently maintain 100% patient satisfaction for multiple months at a time
  • Leads and develops others through consistent role modeling of high standards of professional practice and accountability
  • Builds and maximizes staffing talent for optimal patient care outcomes
  • Creates staffing plans that meet the evolving needs of patients and hospital
  • Developed a work culture which promotes innovation, evidenced based practice, ongoing performance improvement, and achievement of departmental and hospital goals
  • Development of quality improvement processes
  • Manages staff compliance, including all proper documentation with requirements for CMS, Joint Commission, and other regulatory bodies
  • Maintains departmental survey accreditation readiness at all times
  • Participates in advanced leadership development and training in quality improvement processes
  • Prepares, justifies, and administers departmental and program budgets
  • Understanding of hospital’s financial processes
  • Takes ownership of key planning, budgeting, and forecasting processes for Surgical Services
  • Held accountable for operating within annual budgets
  • Identifies ways to achieve financial savings through efficiency, mitigation of waste, strong controls of fraud
  • Added multiple new service lines after opening of hospital
  • Chair of falls committee
  • Leads Surgical Services Committee working with surgical Department Chairs and Chief of Staff
  • Responsible for taking regular rotational call for hospital administration
Clinical Director, 08/2014 - 10/2017
Lhc Group Durham, NC,
  • Of 4 OR Suite For-Profit Pediatric Surgery Center
  • Accountable to surgery center 24 hours a day
  • Lead the development and implementation of patient safety strategies
  • Responsible for patient outcomes of clinical care by developing and implementing improvement solutions
  • Responsible for maintaining and improving customer satisfaction
  • Controlled operations to meet objectives of surgery center
  • Assured daily operations run smoothly and efficiently
  • Responsible for fiscal management of surgery center
  • Developed yearly budget for operations, capital, and staff
  • Directed quality improvement procedures
  • Made operational judgments based on professional, ethical, and legal standards
  • Maintained productivity in regard to staffing mix and case volume
  • Responsible for hiring, developing, and evaluating staff
  • Accountable for staff retention and engagement
  • Ensured constant state of regulatory readiness
Registered Nurse, Circulator, 05/2005 - 06/2014
Arkansas Children’s Hospital City, STATE,
  • In 316 bed acute care pediatric hospital
  • Provided perioperative and intraoperative care for pediatric patients undergoing surgery
  • Demonstrated effectiveness in communicating with physicians and other medical personnel
  • Experience in multiple disciplines with expertise in general surgery/trauma and neurosurgery
  • Service leader of General Surgery Team and Neurosurgery
  • Maintained standards of OR care through AORN standards
  • Used assessment skills to plan patient care needs and evaluate health status
  • Participate in multi-disciplinary team to provide professional care
  • Function as a preceptor/resource to new nursing staff, RN students, and ancillary staff
Masters of Science: Nursing, Expected in 05/2016
The Pennsylvania State University - University Park, PA
Status -
Bachelor of Science: Nursing, Expected in 05/2005
University of Central Arkansas - Conway, AR
Status -
Bachelor of Arts: Political Science, Expected in 12/1999
Mississippi State University - Starkville, MS
Status -
BLS Pediatric Advanced Life Support (PALS) Advanced Cardiac Life Support (ACLS) CNOR AORN Certificate of Mastery Radiation Safety Training FEMA certified 100, 200, 700, 800 Experience with Epic, Workday, MyTime, MyChart Familiar with JCAHO and AAAHC regulations,
Member of Sigma Theta Tau, Nursing Honor Society, 2005 Member of AORN, ASPAN, ANA Licenses/Certifications

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Resume Overview

School Attended

  • The Pennsylvania State University
  • University of Central Arkansas
  • Mississippi State University

Job Titles Held:

  • Director of Surgical Services
  • Clinical Director
  • Registered Nurse, Circulator


  • Masters of Science
  • Bachelor of Science
  • Bachelor of Arts

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