Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile
Non-profit professional with over twelve years of proven skills as a strategic thought leader, team builder and problem solver through practical and collaborative approaches would like to leverage extensive background in project management, workforce development and process improvement.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
Director of Strategic & Community Engagement (Consultant), 01/2015 to Present
Austin Peay State UniversityClarksville, TN,
  • Provide thought leadership through facilitation and engagement with 15 working groups of the Strategic Leadership Council which consists of a diverse group of 90+ leaders from government, education, nonprofit and business whose mission is to help move our community forward in terms of services, education and economic growth.
Director of Strategic Partnerships & Community Engagement (Consultant), 01/2013 to 01/2015
Dexis OnlineWashington, DC,
  • Served as primary liaison to external organizations and contractors that provided educational programming to both teachers and students in Benton Harbor Area Schools.
  • Created and implemented a common agenda to coordinate strategic community partnerships, resources and agencies that positively impact student learning and achievement while supporting student retention and enrollment.
Director, 01/2012 to 01/2013
AirtableSan Francisco, CA,
  • Responsible for the development and implementation of new academic and vocational training model for out-of-school youth.
  • Managed day-to-day operations including oversight of eleven staff while ensuring adherence to program policies and progress towards performance.
  • Evaluated performance data to measure productivity and goal achievement and to determine areas needing improvement.
  • Strengthened existing partnerships while forging new ones to provide additional support services to address student barriers.
  • Oversight and planning of outreach and recruitment efforts to attract students to Academy.
  • Responded to all required state and local reports, collaboratively working with consultants and other key community partners.
Manager of Volunteer, 01/2011 to 01/2012
ErgomedWaltham, MA,
  • Manage adult and youth volunteer programs for two counties.
  • Responsible for branding and marketing efforts which included rebuilding old and developing new relationships and collaborative partnerships with non-profit agencies in Berrien and Cass counties.
  • Re-entry Program Manager Overhauled workforce development program serving parolees in three counties to tighten focus, improve effectiveness, streamline operations and promote an atmosphere of empowerment and accountability.
  • Coordinated contracting of supportive services including transportation, paid transitional work experience and other services that fostered a successful transition back into the community.
  • Managed Department of Labor Second Chance Mentoring program which recruited and trained volunteers as mentors for adjudicated youth in Berrien County.
  • Commended by Michigan Department of Corrections auditors on documentation model which was recommended for use in similar programs across the state.
  • Oversaw annual budget for both programs of approximately $500k.
  • Attained certification as Master Trainer for ARISE, an evidenced based life skills program for youth and adults.
Project Assistant, 01/2010 to 01/2011
  • Provided leadership through administrative and technical assistance to the Inner City/AmeriCorps Neighborhood Project in Benton Harbor and Grand Rapids, Michigan.
  • Served as liaison to state and community agencies working with returning citizens (parolees) in the MPRI (Michigan Prisoner ReEntry Initiative) program.
  • Supervised 19 AmeriCorps members participating in the project across multiple sites.
Associate Director of Business Operations, 01/2007 to 01/2010
  • Led start-up of community education center aimed at preparing local residents for employment opportunities by developing needs based programs focusing on self-sufficiency, job training and placement, adult education and post-secondary skills preparation for local high demand industries.
  • Responsible for operational oversight of all center activities, including multiple program development, implementation and coordination; grant compliance & reporting and facilities.
  • Budgets for programs approximately $1M+.
  • Served as human resources liaison in charge of recruitment, onboarding, employee development & training, performance evaluations and off-boarding.
  • Managed employee complaints and investigations.
  • Successfully met and exceeded grant performance goals within 16 months for a 2 year grant cycle.
  • Sustained high quality monitoring of programs to determine their efficiency, effectiveness and compliance with state and federal regulations resulting in successful audits with minimum non-compliance issues.
Director of Community, 01/2006 to 01/2007
  • Led an aggressive outreach effort to lessen the disparity of home health care services offered in the Benton Harbor area resulting in dozens of health screening clinics being held throughout the community.
  • Responsible for marketing and building relationships with businesses, health care providers and service organizations that catered to seniors; coordinated organization's participation in community events such as the health fairs and other venues.
  • Acquired contracts with over 100 clients by identifying and qualifying prospects within the medical, assisted/extended living and senior and retirement living communities.
Project Director, 01/2004 to 01/2006
  • SOAR & Leaders of Tomorrow After-school Programs Developed operations infrastructure for start-up organization including oversight of annual budget of $1 MM in state and local funding.
  • Successfully designed and implemented after school and summer programs in Benton Harbor Area Schools for over 300 elementary and middle school students.
  • Developed collaborative relationships and partnerships with school district, businesses, community and private organizations to provide supportive services within the program.
  • Successful completion of MSHDA Homeownership Counseling Certification to support homeownership program offered by partner organization.
Bachelor of Science: Organizational Management, Expected in
Bethel College - Mishawaka, Indiana
cum laude Organizational Management
SHRM Certified Professional (SHRM-CP): , Expected in
- ,
Professional Affiliations
Heritage Museum & Cultural Center Board of Directors Society of Human Resources (SHRM) Member Southwest Michigan SHRM Member Benton Harbor Promise Zone Board of Directors Benton Harbor Women's Health Council, Co-Chair Benton Harbor Downtown Development Association Berrien Community Foundation Member Benton Harbor Area School Board of Education, Past President
academic, administrative, streamline, branding and marketing, Budgets, budget, contracts, Council, Counseling, clients, documentation, employee development & training, focus, government, home health, human resources, Leadership, marketing, Mentoring, policies, profit, program development, programming, progress, quality, recruitment, reporting, Strategic, technical assistance, Trainer, transportation

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Resume Overview

School Attended

  • Bethel College

Job Titles Held:

  • Director of Strategic & Community Engagement (Consultant)
  • Director of Strategic Partnerships & Community Engagement (Consultant)
  • Director
  • Manager of Volunteer
  • Project Assistant
  • Associate Director of Business Operations
  • Director of Community
  • Project Director


  • Bachelor of Science
  • SHRM Certified Professional (SHRM-CP)

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