Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
  • Effective client communication and developing rapport
  • Resolving discrepancies
  • Records maintenance
  • Program leadership
  • Patient education and counseling
  • Marketing and advertising
  • Presentations and public speaking
  • Behavior modification
  • Crisis management
  • Progress reporting
  • Planning and execution
  • Customer service excellence
  • Training and coaching
Summary

Dedicated and caring social worker offering 30 years of nonprofit experience. Hands-on professional dedicated to best in client care and staff relationships. Focused, meticulous consensus-builder and team player with excellent records management skills.

Experience
04/2014 to Current
Social Services Director Monarch Healthcare Management Hudson, WI,
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Addressed program and policy issues, developed best practices and improved service delivery.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Oversaw intake process for all new residents.
  • Coordinated discharge planning to create smooth transitions into community.
  • Recruited, trained and supervised new staff members each year.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
  • Managed caseload of 92 clients at any given time with skill and leadership.
  • Determined customer eligibility for benefit programs and services.
11/2011 to 04/2014
Director of Admissions and Marketing Mcguire Group Health Care Facilities Buffalo, NY,
  • Spearheaded new and proven recruitment practices using an array of digital media, including web pages and social media to reach and enroll ideal prospective clients
  • Successfully led key projects which resulted in increasing admissions and quality mix
  • Planned and executed admission process.
04/2009 to 11/2011
Social Work Consulant Solaris Healthcare Port Charlotte, FL,
  • Successfully led key projects which resulted in nursing centers being survey ready
  • Trained new social workers in nursing home settings.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Planned and executed social service programming
01/2004 to 03/2009
Director of Social Services Genesis HealthCare City, STATE,
  • Directed social services department of 125-bed nursing facility and managed 3 staff members.
  • Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
  • Assisted residents in adjustment to new environments including counseling for resident and family to assure psychosocial health and contentment.
  • Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
  • Maintained consistent personal interaction with residents in addition to administrative duties to assure optimum care firsthand.
  • Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
  • Managed delivery of social service program
12/2002 to 10/2004
ConsultantDirector of Social Services and Admissions Mountainview Health Care Center City, STATE,
  • Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and resources.
  • Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
  • Maintained consistent personal interaction with residents in addition to administrative duties to assure optimum care firsthand.
  • Fostered mutually beneficial working relationships with other social service organizations in community with emphasis on sharing best practices.
  • Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration and other possible sources of funding for required care.
  • Assisted residents in adjustment to new environments including counseling for resident and family to assure psychosocial health and contentment.
  • Assessed each resident's psychosocial needs.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Organized and led workshops for staff members of various facilities on resident care, resident resources, discharge planning, staff retention and staff fulfillment.
Education and Training
Expected in 05/1984
Bachelor of Social Work: Social Work
Salem State University - Salem, MA
GPA:

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Resume Overview

School Attended

  • Salem State University

Job Titles Held:

  • Social Services Director
  • Director of Admissions and Marketing
  • Social Work Consulant
  • Director of Social Services
  • ConsultantDirector of Social Services and Admissions

Degrees

  • Bachelor of Social Work

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