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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seeking to obtain a position that will enable me to use my strong relationships in the community on behalf of the medical facility and facilitate communication between patients, their physicians, case managers and other medical staff. Experienced in Business Development and Marketing and Sales, Budgeting and Finances, Policies and Procedures for Hospitals, LTC, AL, and Home Health. Strong Leadership and Critical Thinking Skills ability. Certified in Dementia Training. Experienced in Social Service Discharge planning and Case Management in Hospital and Nursing Home Environment. Experience in the admissions process and criteria for long term care and assisted living and home health care.

Skills

Budget planning, CMS, MDS documentation Conducting Care Plan and Family Conferences, Counseling, Special event planning, Marketing, MS word excel, outlook, power point, Point Click Care, Matrix, Writing policies and Procedures, visual presentations, speaking, recruiting, Conducting Seminars, Staff Management, Supervising. CPR, First Aid, Conducting Chart Reviews.

Highlights
  • Management of Assaultive Behavior (MAB) Certified
  • Cognitive behavioral therapy
  • Homeless and dual diagnosed populations
  • Behavioral therapy
  • Strong communicator
  • Community outreach expert
  • Detail-oriented
  • Excellent interpersonal skills
  • Grief and bereavement counseling
  • Patient-centered care
  • Program development
  • Strategic planner
  • Natural leader
  • Mood disorders knowledge
  • Staff development
  • Emergency response training
  • Empathetic
  • Sensitive
  • Attentive listener

  • Knowledge of HMOs, Medicare and Medi-Cal
  • Medical Manager Software
  • Managed care contract knowledge
  • Quality assessment of coded data
  • HIPAA compliance
  • Strong planning skills
  • Strong work ethic
  • Team player with positive attitude
  • Deadline-driven
  • Good written communication
  • Staffing management ability
  • Motivation techniques specialist
  • Conflict resolution
  • Patient-oriented
  • Personal and professional integrity
  • Staff training and development
  • Cultural awareness and sensitivity
  • Critical thinking proficiency
Experience
Director of Social Services / Admissions Coordinator / Marketing, 03/2010 to 04/2014
Amita HealthGrosse Pointe Woods, MI,

Required documentation for CMS, MDS, implementation and documentation of behavior management program, conducting family & care plan conferences and counseling, monitoring psychotropic medication, meeting with psychiatrist, psychologist for psychiatric reviews, psychosocial interventions, discharge planning staff in-servicing, implementing care plans, onsite hospital assessments for admission and medical chart review, generating statistical reports, & finding trends from quality indicators, implementing and writing policies and procedures for programs, new employee orientation,pre- admissions screenings, assisting admissions and marketing in facilitating facility arrangements for room set up, admission signing, speaking with discharge planners, attending luncheons, special events, seminars, etc. Planning and executing various events and seminars, formatting outlines and recruiting speakers for client education, expenditure and budget planning, follow up materials such as, mailing list, site management, preparing visual and verbal presentations, coordinating special events, signing of documents for new residents, pre- admissions screenings, staff management and supervising and communicating with discharge planners and physicians and internal motivational events for employee morale. Proficient with MS word, power point, excel and outlook with focus on point click care.

Director of Social Services, 05/2008 to 03/2010
Amita HealthHoover, AL,

Required documentation for CMS, MDS, implementation and documentation of behavior management program, Level ll reviews, QMRP, conducting family & care plan conferences and counseling, monitoring psychotropic medication, meeting with psychiatrist, psychologist for psychiatric reviews, psychosocial interventions, discharge planning staff in-servicing, implementing care plans, onsite hospital assessments for admission and medical chart review, generating statistical reports, & finding trends from quality indicators, implementing and writing policies and procedures for programs, new employee orientation, staff management and supervising and communicating with discharge planners and physicians and internal motivational events for employee morale. Proficient with Microsoft word, power point, excel and outlook.


Director of Social Services, 09/2000 to 08/2006
Encompass Health Corp.Virginia Beach, VA,

Required documentation for CMS, MDS, implementation and documentation of behavior management program, conducting family & care plan conferences and counseling, monitoring psychotropic medication, meeting with psychiatrist, psychologist for psychiatric reviews, psychosocial interventions, discharge planning staff in-servicing, implementing care plans, onsite hospital assessments for admission and medical chart review, generating statistical reports, & finding trends from quality indicators, implementing and writing policies and procedures for programs, new employee orientation, pre- admissions screenings, level ll reviews and QMRP management, staff management and supervising and communicating with discharge planners and physicians and internal motivational events for employee morale. Proficient with Microsoft word, power point, excel and outlook.


Therapy Technician, 05/1995 to 09/2000
Rehab Care Group - Community HospitalCity, STATE,
    Data entry for documentation and billing, conducting functional training under the supervision of a licensed physical and occupational therapist. Gait, ROM (range of motion), AROM (assisted rang of motion), AAROM (active assisted range of motion) Set up and assist with wound therapy, such as whirlpools, wound vacs etc. Maintain the cleanliness of the therapy gym.
Education
Allied Health Professionals LTD Certification : Physical Therapy Technician: , Expected in October 1999
- ,
GPA:
Occupation Therapy Technician: , Expected in November 1988
Calumet High - ,
GPA:
Health Facility Administrators Course: , Expected in May 2006
- ,
GPA:
Masters of Science: Management Health Care Management, Expected in January 2014
Indiana Wesleyan University - ,
GPA:
Management Health Care Management
Bachelors of Science: Management - Human Services, Expected in April 2012
Indiana Wesleyan University - ,
GPA:
Management - Human Services
Social Service Designee Course: , Expected in
- ,
GPA:

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School Attended

  • Calumet High
  • Indiana Wesleyan University
  • Indiana Wesleyan University

Job Titles Held:

  • Director of Social Services / Admissions Coordinator / Marketing
  • Director of Social Services
  • Director of Social Services
  • Therapy Technician

Degrees

  • Allied Health Professionals LTD Certification : Physical Therapy Technician
  • Occupation Therapy Technician
  • Health Facility Administrators Course
  • Masters of Science
  • Bachelors of Science
  • Social Service Designee Course

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