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Director of Sales Operations Resume Example

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DIRECTOR OF SALES OPERATIONS
Summary

Results-focused sales professional with strength in account management, facilitating and territory growth. Proactive leader with strengths in communication and collaboration. Proficient in leveraging analytics and client based requests to promote converting revenue growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Supervision
  • Customer service
  • Microsoft Office
  • People skills
  • Data management
  • Reliable and trustworthy
  • Team building
  • Working collaboratively
  • Time management
  • Project planning
  • Computer skills
  • Problem resolution
  • Training & Development
  • Organizational skills
  • MS Office
  • Flexible
Experience
Director of Sales Operations | 08/2020 to Current
NurseNow Staffing Ltd. - Mason, OH
  • Optimized sales effectiveness by leveraging data analytics to improve strategies, coverage models and sales team configurations.
  • Developed and optimized tools to enable strong sales success through effective use of Hubspot and salesforce.
  • Actualized strategies to continuously improve customer service, company or brand visibility in clinical research staffing.
  • Supported all sales team members to drive growth and development.
  • Led sales planning, development and account management for clinical research and long term care facilities.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Projected more than $2 million in sales during quarter four, and achieved 100% of target.
  • Built and managed project plans, coordinated resources and monitored performance to track progress against expectations.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Designed protocols for 200 employees to sell nursing services worth over $20 million anually.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Developed and significantly grew clinical research accounts over quarterly period.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Supervised and trained over 200 employees on successful selling techniques.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Hired and managed 200-member sales team achieving over $20 million in new sales per year.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Updated procedures for sales team and operations to increase productivity and maximize outbound sales.
Inside Sales Representative | 09/2020 to Current
Myriad Neuroscience - Mason, OH
  • Educated customers on product features and technical details to highlight benefits.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Liaised between outside sales representatives and 1,000 accounts to optimize customer service.
  • Leveraged salesforce to generate pipeline and account reports weekly.
  • Achieved 100% customer renewal rate through innovative strategies.
  • Completed 30 outbound calls per day with average conversion rate of 30%.
  • Exceeded team sales goals by 25% by creating value, measuring activity and setting higher targets.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Responded to over 1,500 customer inquiries quickly and professionally to maintain customer satisfaction.
  • Contacted new and existing customers to discuss product and service solutions.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Investigated sales and service issues to provide effective resolutions.
  • Leveraged interpersonal skills to conduct healthcare business to business telephone sales weekly.
  • Delivered superior customer support resulting in 100% account retention rate.
Intake Specialist | 09/2019 to 09/2020
Alternate Solutions Homecare - Dayton, OH
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Collaborated with social workers to support patients.
  • Partnered with interdisciplinary teams to implement care plans.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Educated patients on various resources, services and programs to maximize care.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Evaluated patient behavior and reported changes to clinical team.
  • Recommended improved life choices to enhance client outcomes.
  • Determined whether clients should be counseled or referred to other specialists
Administrative Supervisor | 06/2015 to 08/2019
United States Air Force - Dayton , OH
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Oversaw aspects of data management for CRM programs and proprietary database to include dashboard updates and backup, report generation and troubleshooting or repair service requisition.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Managed patient appointments, check-in procedures and invoices.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Created ad-hoc working spaces for traveling workers and contractors suddenly and without notice.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Managed administrative processes and prepared key reports and documentation.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Made travel arrangements and reservations for senior managers.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Evaluated employee job performance and motivated staff to improve productivity.
Education and Training
West Coast University - North Hollywood, CA
MBA
Business Management, Expected in 05/2021
West Coast University - North Hollywood, CA
Bachelor of Science
Health Administration, 05/2020
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Resume Overview

Companies Worked For:

  • NurseNow Staffing Ltd.
  • Myriad Neuroscience
  • Alternate Solutions Homecare
  • United States Air Force

School Attended

  • West Coast University

Job Titles Held:

  • Director of Sales Operations
  • Inside Sales Representative
  • Intake Specialist
  • Administrative Supervisor

Degrees

  • MBA
    Bachelor of Science

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