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Director of Sales Operations Resume Example

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DIRECTOR OF SALES OPERATIONS
Professional Summary

Impactful Director of Sales Operations with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers. Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Strict [Job Title] with [Number] years of [Type] supervisory experience. Skilled in [Skill] with ability to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service. Service-oriented Sales Manager with more than [Number] years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Work History
PNY Technologies, Inc.- Director of Sales Operations
Parsippany, NJ11/24/9 - Current
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Increased sales by [Number] through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of [Number] employees.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
PNY- Customer Service Manager
Parsippany, NJ11/1995 - Current
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
PNY- Inside Sales Manager
Parsippany, NJ11/1994 - Current
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
Skills
  • Business development and planning
  • Sales processes
  • Analytical problem solver
  • Sales Reporting
  • Database Management
  • Accomplished manager
  • Coaching and mentoring
Education
Berkeley CollegeWaldwick, NJAssociate of Applied Science: Business Administration And Management
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Resume Overview

Companies Worked For:

  • PNY Technologies, Inc.
  • PNY

School Attended

  • Berkeley College

Job Titles Held:

  • Director of Sales Operations
  • Customer Service Manager
  • Inside Sales Manager

Degrees

  • Associate of Applied Science : Business Administration And Management

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