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director of rooms resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Dynamic Hotel General Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture.  Flexible problem solver with a positive attitude.  Natural leader committed to excellence in service.
Skills
  • Hotel operations and management
  • Hospitality background
  • Revenue generation and management
  • Skilled negotiator
  • Natural leader
  • Guest satisfaction specialist
  • Computer knowledge
  • Food and beverage services
  • Courteous
  • Front desk experience
  • Payroll management
  • Efficient
  • Team building
Work History
Director of Rooms, 02/2016 to Current
Sage Hospitality Resources, LlpSavannah, GA,
  • Improved customer service ratings by training the front desk agents to personalize their hospitality to all guests.
  • Greeted and welcomed all hotel guests with a smile and friendly greeting.
  • Increased hotel revenue, profits and market share through bar promotions, increased rates within market boundaries yet very competitive with comparable venues.
  • Collaborated with maintenance and housekeeping to improve service and improve the quality of the hotel.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Updated team members about changes in hotel products, services, pricing and policies.
General Manager, 11/2014 to 01/2016
Columbus HospitalityScottsdale, AZ,
  • Improved customer service ratings by training the front desk and housekeeping staff.
  • Recruited and trained many new members of the guest service team.
  • Greeted and welcomed all hotel guests with a smile.
  • Accommodated guests’ requests for whatever they needed or were looking for.
  • Increased hotel revenue, profits and market share through manipulation of daily rates through the extranet, added amenities to the hotel in order to charge a resort fee which resulted in a large profit in a short period of time.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to maintain and fix rooms and hotel on a daily basis.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Developed departmental objectives, work schedules, budgets and policies.
  • Updated team members about changes in hotel products, services, pricing and policies.
Hotel Manager, 05/2010 to 10/2014
Station Casinos, Inc.Henderson, NV,
  • Improved customer service ratings through personal attention to guest's needs resulting in excellent reviews.
  • Recruited and trained new members of the guest service team and housekeeping staff.
  • Greeted and welcomed all hotel guests with a smile.
  • Processed numerous reservations per day and cultivated repeat business through exceptional customer service.
  • Accommodated guests’ requests and pointed them in the right direction for entertainment, sightseeing, restaurants, etc.
  • Increased hotel revenue, profits and market share through creating a greater desire for guests to come to our hotel.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to keep the hotel clean and working efficiently at all times.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Education
Bachelor of Arts: Business Administration, Expected in 1978 to Brooklyn College - Brooklyn, NY
GPA:
Certifications
ServSafe Food Protection Manager Certification # 13175302 expires 01/27/2021,

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Resume Overview

School Attended

  • Brooklyn College

Job Titles Held:

  • Director of Rooms
  • General Manager
  • Hotel Manager

Degrees

  • Bachelor of Arts

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