Customer-centric, performance-driven senior executive powered with more than 12 years of management experience in full-service hospitality operations. Possess stellar reputation in directing all facets of the industry utilizing broad background in providing hands-on leadership to achieve solid business results. Show paramount efforts in innovating hotel concepts as well as in addressing guests' needs and concerns to continuously improve service standards, quality, and profitability. Earned reputation in establishing long-term quality relationship with individuals of diverse cultures and organizational backgrounds by providing utmost satisfaction. Proven effectiveness to multi-task in a globally competitive, challenging, and fast-paced environment. Display technical proficiency with Microsoft Office Suite, Lightspeed, Galaxy (property management system), and knowledgeable in all web-based applications.
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