- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Customer-centric, performance-driven senior executive powered with more than 12 years of management experience in full-service hospitality operations. Possess stellar reputation in directing all facets of the industry utilizing broad background in providing hands-on leadership to achieve solid business results. Show paramount efforts in innovating hotel concepts as well as in addressing guests’ needs and concerns to continuously improve service standards, quality, and profitability. Earned reputation in establishing long-term quality relationship with individuals of diverse cultures and organizational backgrounds by providing utmost satisfaction. Proven effectiveness to multi-task in a globally competitive, challenging, and fast-paced environment. Display technical proficiency with Microsoft Office Suite, Lightspeed, Galaxy (property management system), and knowledgeable in all web-based applications.
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Hyatt – Merced, CA,
- Hired and trained new rooms leaders employees, demonstrating best methods for serving clients and guests.
- Overhauled existing technical systems through execution of system upgrade from starwood hotel program to Marriott International
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supervised the maintenance of a high quality service and accommodation in Rooms Division and Housekeeping Division budget development and control, recruitment, as well as with highly skilled hospitality professionals’ training and development.
- Proactively oversaw an executive team and solely managed the annual strategic business plan’s development and execution.
- Earned numerous accomplishments that is instrumental in product quality maintenance, and provided the company with an edge over the competition.
Marriott International – Lombard, IL,
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Surveyed guests to check for areas in need of improvement.
- Spearheaded the front office daily operations which include reservation processing, check-in and check-outs, communication center, as well as with guest services operations.
- Manage the Rooms Division’s checkbook maintenance and control. Oversaw front office associates’ recruitment and training.
- Coached and developed associates to improve soft skills and recovery techniques.
- Motivated and rewarded employees to improve engagement.
Four Seasons Hotels Inc – Palm Beach, FL,
- Started the journey as a front desk associate, guest services manager, assistance front office manager and then Front office Manager. Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
- Plan schedule and supervise the work of other 10 Front Desk employees.
- Process guest arrivals and departures including all necessary payments.
- Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy.
- Solid experience in accounting functions such as account Payable/Receivable and auditing.
- Offer referral for services and handle requests for information. Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby.
- Confirm sufficient supplies are ready and available to last the entire shift.
- Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) are active or restricted.
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
- Improved property management functionality by submitting key change requests. Maximized revenues partnering with regional manager to forecast rates based on market trends.
- Confirmed reservation in system and reviewed all noted information. Recorded guest comments or complaints referring customers to managers as necessary.
- Promoted positive guest relations to all individuals approaching the Front Desk.
Hotel Tourism Institute - ,
American Hotel &Lodging Association - ,
Florida Atlantic University - Boca Raton, FL
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Resume Overview
School Attended
- Hotel Tourism Institute
- American Hotel &Lodging Association
- Florida Atlantic University
Job Titles Held:
- Director of Rooms
- Director of Guest Services
- Front Office Manager
Degrees
- Diploma in Hotel Management
- Certified Front Desk Manager
- Hospitality & Tourism Management
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