Nine years of property management experience in multi-family housing to manufactured housing. Four years of manufactured housing experience in loan servicing, lease management and customer service; contributing to company growth by executing new strategies and ideas with strong decision making abilities. Excellent interpersonal and communication skills, strong Microsoft Office and Adobe Creative suite skills for reporting and marketing procedures. Effectively communicates to delegate responsibilities using interpersonal skills. Working in an organization that offers professional development and interesting managerial challenges in the area of lease/revenue management.
Experience
RV HorizonsDirector of Revenue
Manage Lease operations team on day to day job duties, create and implement quarterly goals and annual objectives.
Create annual focus plan to improve and educate team members - this will include tips to assist with improving communities' day to day lease operations and training plan Research and evaluate market surveys & market analysis to gauge market conditions to ensure maximum profit while staying affordable housing for our customer Develop and enhance marketing ideas to promote pricing optimization- working with communities to strategies what works for their community Set market site rent and home listing prices based upon market, inventory levels, and home and site conditions in order to maximize revenue and occupancy.
Walk and evaluate inventory in communities to determine pricing levels and to understand market competition Monitor if sales prices over/under budget Train community staff on market, pricing levels, home conditions, make ready and turnover time frames, renewal process, collection of fees and how to manage the lease operations side of the business.
Assist in development of inventory procedures and systems in conjunction with new home purchases and used home purchases Create uniform process for occupied site renewals, review and adjust lease agreement to comply with individual state laws as well as understand renewal requirements for each state Develop Marketing strategies to increase day to day traffic, review and manage advertising sources for vacant inventory Work with Operations Director in placement of new inventory to ensure maximum profits in strong market areas Oversee and manage utility coordinators to ensure 85% or above recovery rates Work with Utility vendors to guarantee best rates for our customer and company Additional duties and projects as assigned by CEO Yes! Communities - Revenue Manager Conducted and evaluated market surveys to gauge market conditions Determined independent data sources in order to establish value and rent comparisons to help make pricing recommendations Developed and enhanced marketing ideas to promote pricing optimization Set market home rent and home listing prices based upon market, inventory levels, and home and site conditions in order to maximize revenue and occupancy.
Walked and evaluated inventory in communities to determine pricing levels Monitored if sales prices over/under budget and reviewed with Regional Manager Trained community staff on market, pricing levels, home conditions, and renewal process.
Assist in development of new inventory procedures and ensured max Market rents collected Created uniform process and standard within divisions for "make-ready" inventory Recommended inventory capital improvements based upon age and condition of inventory Reviewed and recommended annual site rent increases and home rent increases based upon market conditions with Division, Regional and Home Office team members Created and implemented renewal strategy at community level Excellent interpersonal and communication skills Ability to multi-task and prioritize tasks to meet company goals within desired timeframe Strong computer skills including Microsoft Office products Goal driven, independent and able to work with minimal supervision Yes! Communities - Yes Financial Services Loan Retention Coordinator Asses loans for modification or loan assumption options to help assist current residents in financial struggle Manage community managers in loan retention and collection issues Issue checks for escrow, title, property tax and insurance Create excel reports on production and productivity of loan modification programs for VP of Financial Services Train the field on "Loan Saver" programs and give guidance on loan portfolio management Travel for training events and host training classes on Loan Retention Host regional calls for solutions on collection issues for current loans and implement a strategy for Community Managers to collect on delinquent accounts Create closing documents for loan assumptions and loan modifications Review market value surveys to review for approval on Loan Assumptions, Short Sales or Foreclosure option Maintain/revise operations manual and create operation manual for Loan Assumption and Modifications Create and update Financial Services web portal on Sharepoint Create training material for sales agents, community managers and collectors as new procedures are implemented Follow up on closing documents to ensure closing deadlines are met Collect feedback on Loan Assumption homes to ensure homes sell in the allotted listing agreement time frame Review loan saver efforts made from servicing team, community office and financial services to approve foreclosure, replevin, cash for keys or voluntary surrender options Carmel Property Management.
Leasing Associate
Responsible for customer service relations for 1000+ residents Accountable for rental increase letters and approvals Hosted renewal parties and generated marketing ideas to attract early renewals Greet prospective residents and sell community features to new clients Coordinate resident functions and host holiday gatherings Develop marketing ideas to generate weekly traffic Time management skills for showings, move-ins, resident issues, data entry, and daily tasks Greystar Property Management.
Leasing Agent/Leasing Manager/Assistant Community Manager
Established trusting relationships with locators and vendors for industry leaders Accounts receivable: collect and post rent charges for 358 unit community Repositioned and created marketing calendars to generate monthly traffic Managed leasing staff and helped create monthly/weekly goals Sent out demands for rent, demands for compliance, and eviction notices Time management skills for showings, move-ins, resident issues, data entry, and daily tasks Checked leasing files to ensure accurate and qualified documentation for audits Complete marketing analysis and market surveys weekly.
Implement marketing strategies to help generate name recognition Worked with website designer to create visuals for company website Produced marketing packets, brochures, flyers, and approved trade show presentations Contact liaison for affiliated companies for Real Estate Portal Network associate at trade-shows, luncheons, and marketing events.
