director of retail operations resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Reporting and Performance Analysis
  • Analyzing Profitability
  • Recruitment and Training
  • Staff Coaching and Training
  • Inventory Control Processes
  • Merchandise Quality Assurance
  • Financial Recordkeeping
  • Strategic Business Initiatives
  • Operational Efficiency
  • Team Goals
  • Team Collaboration
  • Retail Industry Experience
  • Superior Work Ethic
Work History
Director of Retail Operations, 06/2019 - Current
The Reformation Chicago, IL, Cleveland, OH
  • Train management in successful strategies to meet operational and sales targets.
  • Develop, implement and enhance employee targets and operational policies to promote productivity and strengthen team performance.
  • Promote business' development by building and maintaining relationships with new clients.
  • Develop and nurture lasting relationships with vendors through dedicated assistance, issue resolution and attention to detail.
  • Collaborate with internal departments to better understand needs and determine purchasing requirements.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
  • Reduced expenses by renegotiating vendor contracts and developing new strategies to reduce purchasing costs and maintain quality standards.
  • Successfully drove new product lines and innovative technology concept to increase annual profits by 12%.
  • Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Prepare project budgets, forecasting and inventory and material pricing points.
  • Analyze revenues, expenditures and cash management.
  • Review operating budgets periodically to analyze trends affecting budget needs.
  • Direct preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
  • Design and implement effective budgeting policies and procedures.
Retail Store Manager, 07/2015 - 06/2019
L'oreal Bradenton, FL, Cleveland, OH
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Hired, trained and supervised retail team members bringing in $1,450,000 in annual revenue.
Retail Assistant Manager, 03/2013 - 07/2015
Alex And Ani Miami, FL, Cleveland, OH
  • Maintained a strong presence on the sales floor to build relationships with customers, and support and develop the sales team.
  • Modeled effective leadership to gain commitment to store goals and training to exceed institution expectations. Trained over 20 employees, including volunteer staff, in suggested selling and merchandising techniques to achieve daily sales quotas.
  • Monitored and identified store losses or inconsistencies and implemented solutions to achieve company goals successfully.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Managed controllable P&L line items to improve margins.
  • Supported retail manager by identifying and leveraging partnerships that benefited the community and store.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Bachelor Of Applied Science: Marketing , Expected in 12/2015
Indiana Wesleyan University - Marion, IN
Status -

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Resume Overview

School Attended

  • Indiana Wesleyan University

Job Titles Held:

  • Director of Retail Operations
  • Retail Store Manager
  • Retail Assistant Manager


  • Bachelor Of Applied Science

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