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director of residential services resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Familiar with following security standards, advocating for individual and staff resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Capable of accurately and efficiently updating logs and reports.

Skills
  • Budgets
  • Budget
  • Cash register
  • Counselor
  • Counseling
  • Customer relations
  • Email
  • Financial
  • Fundraising
  • Instruction
  • Leadership
  • Managerial
  • Managing
  • Materials
  • Meetings
  • Mentor
  • Money
  • Office
  • Works
  • Monitors
  • Organizational
  • Performance management
  • Personnel
  • Policies
  • Progress
  • Quality assurance
  • Quality improvement
  • Maintain files
  • Rehabilitation services
  • Supervision
  • Surveys
  • Phone
Education and Training
Norfolk State University Norfolk, Virginia Expected in 2012 Master of Arts : Urban Education/ Counseling - GPA :
Norfolk State University Norfolk, Virginia Expected in 2008 Bachelor of Arts : Psychology - GPA :
Harrisburg High School Harrisburg, PA Expected in 2004 Academic Diploma : - GPA : Completed vocational program in business
Certifications
January 2009 Received VCU VISSTA Certificate for Child Abuse and Neglect 2009-Present Certificate of completion on Bloodbourne Pathogens 2009-Present ACT certificate of completion Medication Tech. 2009-Present Certificate of completion Mandt/CHOI behavioral interventions 2009-Present Certified in First aid and CPR
Experience
Mv Advancements - Director of Residential Services
Mcminnville, OR, 12/2016 - Current
  • Plans, organizes and directs all program activities in accordance with applicable state licensure regulations, services board guidelines and Eggleston Services policies and procedures.
  • Works to achieve financial goals by developing, managing and tracking financial performance.
  • Enhanced program operations by realigning procedures with changing trends in education and the regulatory requirements.
  • Boosted billings by improving outreach and parent engagement opportunities.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
Trinity Health Corporation - Associate Vice President of Southside Day Services and Rehabilitations
Norristown, PA, 12/2012 - 12/2016
  • Plans, organizes and directs all program activities in accordance with applicable state licensure regulations, services board guidelines and Eggleston Services policies and procedures.
  • Oversees compliance with applicable Department of Labor wage and hour regulations for all paid work, including time studies community surveys and wage determinations.
  • Conducts quality assurance reviews to ensure program compliance with Eggleston requirements.
  • Works to achieve financial goals by developing and managing budget and tracking financial performance.
  • Develops rehabilitation services for individuals with disabilities and ensures maximum program utilization by developing and maintaining tracking systems and data bases for openings, projected openings, and waiting lists within the program.
Eggleston Services - Tanners Creek General Manager
City, STATE, 12/2008 - 12/2012
  • Coordinates, develops and oversees program activities in accordance with applicable state licensure regulation, service board guidelines and Eggleston Services policies and procedures.
  • Conducts quality assurance reviews to ensure program compliance with Eggleston requirements.
  • Works to achieve financial goals by developing and managing budget and tracking financial performance.
  • Conducts Person Centered meetings.
  • Develops and Implements individualized service plans.
Hope House Foundation - Support Staff
City, STATE, 06/2008 - 12/2009
  • Strategically plans leads, coordinates, develops, monitors, and oversees residential services and involves managerial subordinates in implementing program operational plans.
  • Oversees the development and management of residential budgets.
  • Tracks financial and performance management goals.
  • Analyzes data and provides reports to corporate leadership.
  • Facilitates the development and implementation of operational systems, policies, and procedures to assure continual quality improvement of residential services, and to support organizational growth.
  • Ensure organizational compliance with federal and state regulations for residential services.
  • Foster positive communication and customer relations to enhance the development of resident services as well build partnerships for the organization.
  • Through Collaboration with Support Coordinator, developed Individualized service plans Provides daily instruction and supervision to assigned personnel including training staff and documenting daily attendance and hours worked.
Activities and Honors
Fall 2011 Member of the Golden Key International Honor Society Spring 2014 Member of Delta Sigma Theta Sorority Inc.

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Resume Overview

School Attended

  • Norfolk State University
  • Norfolk State University
  • Harrisburg High School

Job Titles Held:

  • Director of Residential Services
  • Associate Vice President of Southside Day Services and Rehabilitations
  • Tanners Creek General Manager
  • Support Staff

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Academic Diploma

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