Director Of Residential Services resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly Forward-thinking Senior Executive with proven record of accomplishments. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Well-versed in managing multi-million dollar budgets with full Profit & Loss responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.

  • Planning and execution
  • Operations oversight
  • Business Administration
  • Change management
  • Financial Management
  • Contract negotiation
  • Cost savings and reduction
  • Business planning
  • Regulatory Compliance
  • Policy and procedure adherence
Work History
05/2014 to Current Director of Residential Services Mv Advancements | Newberg, OR,
  • Devise strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Develop and organize routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Resolve conflicts and negotiate agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Coach team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Maximize team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.


  • Developed a new Community Independent Living pilot program aiming to offer adults with intellectual and developmental disabilities (I/DD) a community-based living.
  • Birthed The Center’s supportive program (Life Care) and converted the program into an Enrichment Program which provides surrogate family services when caregivers are no longer able to perform the task they once did for their mentally disabled family member.
08/2015 to Current Adjunct Faculty Member - Student Succes City Of Grants Pass | Grants Pass, OR,
  • Designed and distributed feedback forms to continually improve teaching ability and develop stronger connection with students.
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
  • Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Stayed abreast of developments within Student Success to improve curriculum, develop new research and share with colleagues and students.
11/2005 to 04/2014 Department Director Mental Health Mental Retardation Authority Of Harr | City, STATE,
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
  • Expanded operations take on mental health while increasing efficiency, employee satisfaction and profitability.
  • Delivered recommendations and requests to senior leaders to improve ease and effectiveness of daily health services operations.
  • Planned, developed and updated health service policies and procedures to promote safe, standardized care.


  • Developed and managed of an annual $6M department budget.
  • Created the Mental Health Mental Retardation of Harris County (MHMRA) HCS Day Habilitation Services Program.
  • Established and executed the major goals and objectives of the Intellectual Disabilities Services Division for their designated department with a concentration of Home and Community Based Services federal waiver program.

Earlier Experience:

  • Program Director - 11/2005-04/2013
Expected in Master's of Education | Counseling Texas Southern University, Houston, Tx GPA:
Expected in Bachelor's of Arts | McNeese State University, , GPA:
Speaking Engagements
  • Grief Workshop. Presented to Texas Southern University (Internship), Houston, Texas
  • Behavior Support: Basics and Beyond. Presented to Texas Association of Mental Retardation, Galveston, Texas
  • Effective Self Advocacy: Maximizing Communication at Staffings. Presented to American Association of Individuals with Intellectual and Developmental Delays, Corpus Christie, Texas
  • Behavior Supports and Transition Presented to The Harris Center and stakeholders Individuals with Intellectual and Developmental Delays, Houston, Texas
Professional Affiliations
  • IThrive Board Member
  • Houston Community College VAST Academy Committee
  • Consumer Advisory Committee
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Texas Department of Family and Protective Services Foster Care Provider
  • Texas Southern University Alumni Organizations
  • Phi Beta Sigma Fraternity, Inc.
  • Secretary for the National Panhellenic Council Houston chapter

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Resume Overview

School Attended

  • Texas Southern University
  • McNeese State University

Job Titles Held:

  • Director of Residential Services
  • Adjunct Faculty Member - Student Succes
  • Department Director


  • Master's of Education
  • Bachelor's of Arts

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