Passionate Assisted Living and Memory Care Director with over 20 years of successful experience in planning and executing a successful program. Recognized consistently for performance excellence and contributions to success in long term care . Strengths in communications and positive attitude backed by training in Activities in Long Term Care (VHCA), Alzheimer's and Dementia, Activities for the Cognitively Impaired (VCU), Agitation and Aggression (VCU), NIDE Certified Dementia Caregiver (Registry Number 301827), Medication Management including the Insulin Module, and Social Services training for assessing adults with dementia. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in budgetary planning, scheduling and executing.
Skills
Reporting and Documentation
Staff Meeting Coordination
Discipline Administration
Issue Resolution
First Aid and CPR
Mediation Techniques
Facility Security
Call Answering and Routing
Policy Enforcement
Event Chaperoning
Emergency Response
Staff Training
Staff Communication
Case Planning
Maintenance Requests
Supply and Inventory Management
Team Supervision
Activities Oversight
Crisis Prevention Intervention
Case File Management
Status Assessments
Health Issue Identification
Behavioral Intervention Plans
Relationship Building
Individual and Group Therapy
General Housekeeping
Emotional Support
Verbal and Written Communication
Healthy Habits Promotion
Personal Care Assistance
Active Listening
Progress Documentation
Group Activities
Preventive Maintenance
Microsoft Office
Dementia Care
Care Plan Management
Life Skills Development
Safety Standards and Compliance
Communication Clarity
Community Meetings
Daily Living Skills Instruction
Education
Germanna Community CollegeLocust Dale, VAExpected in 05/1981 – –Associate of Science:Healthcare Administration - GPA:
Culpeper County High SchoolCulpeper, VAExpected in 05/1978 – –High School Diploma: - GPA:
Piedmont Technical SchoolRapidan, VA, Expected in 05/1978 – –Associate of Arts:Healthcare - GPA:
Work History
Azria Health - Director of Resident Services and Activities Great Bend, KS, 04/2019 - 06/2021
Generated and implemented resident programs, developing appropriate schedules and leveraging staff accordingly.
Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
Established familiarity and rapport with residents to effectively gain service feedback and understand residents' needs and preferences.
Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
Planned programs and leisure time activities in line with residents' interests and capabilities to foster comforting and positive residential environment.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents and families. Increased resident and family participation by 75%.
Promoted positive relations between residents and staff.
Enforced policies and safety standards through building and room rounds.
Supported personal needs of residents dealing with diverse conditions.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Solved grievances and complaints by collaborating with residents.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Worked flexible hours; night, weekend, and holiday shifts.
Carried out day-day-day duties accurately and efficiently.
Liaised between community programs and residents and counseled community and assisted living residents.
Tribute At Heritage Village - Director of Activities in Memory Care City, STATE, 07/2016 - 04/2019
Received and processed stock into inventory management system.
Oversaw daily operations to ensure high levels of productivity.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Exceeded goals through effective task prioritization and great work ethic.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Supervised work of contracted employees to keep on task for timely completion.
Developed team communications and information for meetings.
Served customers in a friendly, efficient manner following outlined steps of service.
Worked closely with the Executive Director to maintain optimum levels of communication to effectively and efficiently complete projects.
Delivered quality programs, activities and support to residents and families within specific timeframes.
Sunrise Assisted Living - Director of Activities City, STATE, 03/2004 - 06/2016
Maintained records of activities and analyzed feedback from residents, families and staff.
Organized and lead variety of small and large group activities.
Coordinated daily schedule of activities to assigned residents and managed transitions to ensure timely arrival.
Organized services such as transportation, events and catering.
Handled budgetary concerns, keeping all activities affordable.
Designed programs to encourage entertainment, relaxation, socialization and fulfillment.
Promoted fun, safe and inclusive environment by monitoring activity of residents to identify and address behavioral issues.
Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
Observed employee performance and interactions , providing valuable feedback and training.
Resolved resident or family complaints or problems to decrease escalation issues to corporate.
Trained service staff on latest policies and procedures.
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