director of quality resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Executive Profile

Leader in healthcare quality and safety with over twenty years experience, formal education, and specialized training that allow me to lead teams of healthcare professionals to exceed national benchmarks.

Skill Highlights
  • Performance Improvement statistical analysis
  • Facilitate professionals in teams achieving quality and safety goals
  • Maintain a department of Quality professionals that are engaged and effective
  • Lead an organization from risk to safe and effective care
Core Accomplishments

Proven Joint Commission success not only in accreditation but providing survey level readiness every day

History of improvement in CMS Hospital Inpatient Quality Reporting Program and Value Based Purchasing

Professional Experience
06/2013 to Present
Director of Quality Lifepoint Hospitals Wytheville, VA,
  • Focused on Performance Improvement in this 495-bed tertiary referral hospital improving the Inpatient and Outpatient Hospital Quality Reporting Systems scores (Core Measures) from below average to a Joint Commission Top Performer, above the 75th percentile ranking for all measures.
  • Responsible for the operations of the Quality department, improving clinical outcomes, Value Based Purchasing, and Leapfrog.
  • Responsible for improving the Hospital Safety Score from a "C" to a "B" rating.
  • Initiated a "HAC" team and process, a physician mortality review process, and initiated programs related to the culture of safety including improvements in handoffs and transitions and patient safety.
11/2011 to 05/2013
Vice President Quality Alameda Health System Oakland, CA,
  • As the Vice President of Quality in this 280-bed tertiary referral hospital, I coordinated successful completion of 9 Disease specific Certifications as well as a successful Joint Commission survey in June 2012.
  • Monitored and coordinated a system of physician peer review, Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE).
  • Established a system of committees that monitor, report, and improve performance throughout the facility and up to the Board of Trustees.
  • I participated in strategic planning for this facility in conjunction with Senior Leadership of the facility as well as Division and Corporate leadership.
05/2006 to 11/2011
Director of Quality Lifepoint Hospitals Denver, CO,
  • Director of the Clinical Performance department in this 164-bed community hospital.
  • Established a hospital wide quality reporting system that contributed to a successful Joint Commission survey in October of 2007.
  • Established a National Patient Safety monitoring and performance improvement system as well as a system of committees that monitor report and improve performance throughout the facility.
  • Develop strategic plans for the health care improvements within the facility in collaboration with the administrative and clinical leaders of the hospital.
  • Responsible for quality, Joint Commission readiness, Evidence Based Practice/Core Measure Performance, National Patient Safety Goal Performance, FMEA, RCA, and Clinical Performance Improvement activities throughout the hospital for physician's and staff of the hospital.
  • Established a Tracer program for Joint Commission readiness.
  • Leader of Performance Improvement/Six Sigma projects in improving DVT prophylaxis, decreasing central line infections, and other clinical projects.
09/2005 to 06/2006
Performance Improvement Coordinator Ascension Health Berwn, IL,
  • Planed, coordinated, and implemented the clinical quality improvement programs for a 400+ bed healthcare facility.
  • Monitored and facilitated quality assurance and compliance functions.
  • Provided consultation and direction for clinical performance improvement teams.
  • Ensured policies and procedures were monitored and updated to include regulatory changes.
09/2004 to 07/2005
Six Sigma Coordinator Bluecross Blueshield Of Tennessee, Inc. Memphis, TN,
  • Using Six Sigma methodology, I lead teams of healthcare directors and managers to complete Six Sigma quality improvement projects in eastern Wisconsin's only academic medical center.
  • The Six Sigma method uses statistics to identify variation in business processes and to validate improvement solutions.
  • I supervised projects in healthcare such as access to healthcare, controlling costs, and reducing medication errors.
  • Communicated project status, guided Green Belt projects, trained employees in statistics, scheduled projects, educated, demonstrated credible application of tools, and lead process improvement teams.
06/2003 to 08/2004
Senior Analyst Marketing Research Aurora Health Care City, STATE,
  • Identified marketing opportunities and resolved marketing issues by analyzing market data.
  • Defined market research approach by identifying objectives and selecting research methodologies.
  • Conducted marketing research by collecting information from primary and secondary sources; using qualitative and quantitative research methodologies; interviewing company personnel; contracting for outside consumer testing, analyzing and interpreting data; preparing reports; and making product recommendations.
  • Recommended research techniques to business units by monitoring new developments in market research techniques.
07/2002 to 2004
Associate Director of Emergency Research Froedtert Hospital/Medical College Of Wisconsin City, STATE,
  • Research.
  • Emergency Medicine Managed a team of Research Professionals completing clinical research directed by the Department of Emergency Medicine.
  • Coordinated and directed several NIH grant funded, randomized, blinded, prospective clinical trials that are related to emergency pre-hospital care of cardiac arrest victims.
  • Responsibilities included hiring, budgeting, SOP development, informed consent and protocol writing, training, and directing multi-million dollar NIH sponsored human clinical trials.
  • Marketing, Six Sigma Black Belt.
2001 to 07/2002
Six Sigma Black Belt-Marketing GE Medical Systems City, STATE,
  • Utilized Six Sigma methodology and teamwork to participate in the design of new cardiology products and process improvement projects.
  • Based on customer needs, utilized tools and a methodical approach to study the market opportunity.
  • Created business models that quantified the financial viability of new products.
  • Responsible for introducing and teaching Six Sigma methodology to multidisciplinary teams and mentoring their progress.
  • In 2001 and 2002 there were at least five teams consisting of Engineering, Clinical and Marketing managers working at any one time.
  • I also taught general Six Sigma methodology to Green Belt students and established and taught many classes on customer survey methods and survey analysis.
09/1991 to 2001
Manager Clinical Quality Assurance GE Medical Systems City, STATE,
  • Managed Clinical Research Associates that provided coordination and management of clinical trials and customer needs research for new product development of cardiology products including defibrillators, exercise test systems, Cardiac Catheterization monitoring, Holter and ECG recorders.
05/1989 to 09/1991
ICU/PACU Nurse St. Michaels Hospital City, STATE,
  • Responsible for primary nursing care in the ICU, PACU and ER.
Work History

Clinical Performance Department ,

Market Research Department ,
Expected in 2003 to to
December 2014 - present Currently Enrolled Doctorate-Business Administration/Healthcare Management and Leadership:
California Intercontinental University - ,
Expected in to to
Masters: Business Administration
- ,
Business Administration
Expected in 2001 to to
Bachelor of Science: Business
Cardinal Stritch University - Milwaukee, Wisconsin
GPA: Graduated with Academic Distinction
Graduated with Academic Distinction Business
Expected in 1987 to to
Associate Degree: Nursing
Cardinal Stritch University - Milwaukee, Wisconsin
GPA: Graduated with Academic Distinction.
Graduated with Academic Distinction. Nursing
Expected in December 2009 to to
Associate Degree: Nursing
Milwaukee Area Technical College - Milwaukee, Wisconsin
Expected in to to
Six Sigma Black Belt St. Petersburg College Engineering Technology-Certificate:
- ,
Expected in June 2008 to to
Certified Professional in Healthcare Quality Healthcare Quality Certification Board Risk Management for Healthcare:
- ,
academic, administrative, approach, budgeting, Business Administration, business processes, C, cardiology, Catheterization, Clinical Research, clinical trials, community hospital, consultation, CPR, directing, direction, Emergency Medicine, financial, Healthcare Management, hiring, Leadership, Director, analyzing market, market research, marketing research, marketing, market, mentoring, access, new product development, nursing, Patient Safety, peer review, personnel, policies, PACU, process improvement, progress, PUBLICATIONS, Purchasing, Quality, quality assurance, quality improvement, reporting, Research, Resuscitation, Risk Management, Safety, Six Sigma, SOP, statistics, strategic plans, strategic planning, teaching, teamwork

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Resume Overview

School Attended

  • California Intercontinental University
  • Cardinal Stritch University
  • Cardinal Stritch University
  • Milwaukee Area Technical College

Job Titles Held:


  • December 2014 - present Currently Enrolled Doctorate-Business Administration/Healthcare Management and Leadership
  • Masters
  • Bachelor of Science
  • Associate Degree
  • Associate Degree
  • Six Sigma Black Belt St. Petersburg College Engineering Technology-Certificate
  • Certified Professional in Healthcare Quality Healthcare Quality Certification Board Risk Management for Healthcare

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