director of quality resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 13 years of experience providing quality administrative support to clients.

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation.

Enthusiastic Director of Quality eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of quality and advocating and training in Investigation s. Motivated to learn, grow and excel in APS.

Maintained Certified Investigator through ODP . Have performed numerous Investigations

Certified Safe Crisis Management Trainer.

Excellent skills in advocating for people.

  • Employee supervision
  • Policy reinforcement
  • Data Analysis
  • First Aid/CPR
  • Communications
  • Organization
  • Staff training and development
  • Audit coordination
  • Knowledge of quality systems
  • Problem Resolution
  • MS Office
  • Supervision
  • Work History
    07/2007 to 04/2020
    Director of Quality Kindred Healthcare Santa Cruz, CA,
    • Established and tracked quality department goals and objectives.
    • Determined quality department standards, practices and procedures.
    • Recorded, analyzed and distributed statistical information.
    • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
    • Implemented new quality assurance and customer service standards.
    • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
    • Maintained excellent attendance record, consistently arriving to work on time.
    • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
    • Applied coaching techniques and tools to support managers and team members in improving performance.
    • Maintained Certified Investigator through ODP
    • Certified Safe Crisis Management Trainer
    • Maintained State HCSIS/EIM System ensuring all incidents were entered within the required timeframe.I
    • Advocated for individuals to provide the best possible supports/services available to them.
    01/1997 to 06/2007
    CNA Catholic Health Initiative Lincoln, NE,
    • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
    • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
    • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
    • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
    • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
    • Cared for average of 15 patients per day in LTC facility, delivering high-quality, efficient support to meet all needs.
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
    • Transported patients between rooms and appointments or testing locations.
    • Promoted good oral and personal hygiene by aiding all patients with shaving, bathing and teeth brushing.
    • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
    • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
    • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
    • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
    • Delivered individualized patient care by recording vital signs, documenting observations, administering suctioning treatments and evaluating patient needs.
    04/1984 to 12/1995
    Documentation Specialist Mastec Woodbury, MN,
    • Modeled innovative solutions to respond to organizational needs.
    • Collaborated with quality assurance team to comply with regulatory requirements.
    • Identified audit parameters to comply with quality standards.
    • Translated complex technical information into intuitive clear format.
    • Managed training courses, setup and maintenance for document control systems.
    • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
    • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
    • Worked with internal team members to remedy issues with preemptive solutions.
    • Promoted efficient document processing by maintaining orderly and clean control room.
    • Worked with internal staff to process documents and sent for closing.
    • Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
    • Maintained document control system including work instructions, procedures and associated databases.
    • Assisted in continuous improvement activities while developing and maintaining resulting documents.
    • Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
    • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
    • Manipulated and converted documents to meet needs of individual personnel or projects.
    • Remained informed on current regulations, especially concerning research industry and document creation.
    Expected in 06/1983
    High School Diploma: Cosmetology
    York County Technical School - York, PA
    Expected in
    : Nursing
    Harrisburg Area Community College - Harrisburg, PA

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    Resume Overview

    School Attended

    • York County Technical School
    • Harrisburg Area Community College

    Job Titles Held:

    • Director of Quality
    • CNA
    • Documentation Specialist


    • High School Diploma

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