director of nursing patient care services resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Insightful Certified Legal Nurse Consultant (CLNC) with 14 years of progressive nursing experience managing the Emergency Department and Observation/Medical Surgical Services of the 3rd largest healthcare facility in the country. Delivers positive client experience through administration of top-quality work. Skilled in medical record assessment and analyzation, project management, research and literature reviews, and case development. Is a strong and passionate CLNC who goes above and beyond to exceed attorney client expectations.

  • Healthcare delivery
  • Patient safety
  • Regulatory requirements
  • Accreditation support'
  • Medical chart documentation
  • Quality assurance controls
  • Leadership
  • Research/EBP
  • Project Management
  • Information Technology
  • Health information systems
  • Performance metrics
  • Friendly, positive attitude
Certified Legal Nurse Consultant, 2021 to Current
Central Vermont Medical CenterBarre, VT,
  • Collected medical records and evidence to organize case information for lawyers.
  • Conducted medical research to facilitate ongoing cases and legal investigations into personal injury and workman's compensation.
  • Provide expert consulting services for Medical and Nursing Malpractice cases, General Personal Injury Cases, Product Liability Cases, Toxic Tort and Environmental Cases, Worker's Compensations and Workplace Injury Cases, Criminal Cases, and any case where health, illness or injury is an issue.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Provides medical and nursing opinions as the expert on health, illness and injury on the inner workings of the healthcare system.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Director of Nursing Patient Care Services, 01/2019 to Current
Jackson Health SystemNorth Miami Beach, FL,
  • Leads daily operations at facility caring for more than 100,000 patients per year.
  • Reviewed and assessed staff processes, reducing hazards posed for patients and staff while promoting regulatory compliance.
  • Supervised administrative staff of 5 Nurse Managers, 11 Associate Nurse Mangers, and 4 Program Coordinators, delivering consistent coaching and mentoring to improve job efficiency.
  • Collaborates with IT to further develop and enhance the Electronic Healthcare Record by making recommendations to improve the documentation for nursing and physicians.
  • Chair Counsel for the Nursing Advisory Council and Standards of Practice.
  • Managed operations in accordance with budget requirements.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive Emergency Department changes.
  • Oversaw the ED Observation program and developed and initiated policies and procedures to standardize delivery of care.
  • Improved patient satisfaction for three consecutive quarters.
  • Right sized the departments by decreasing 17 FTEs in non patient facing areas.
Nurse Manager, 06/2015 to 12/2018
Jackson Memorial HospitalCity, STATE,
  • Kept close eye on department operations to maintain effective coverage of all needs.
  • Helped floor nurses make care decisions by applying exceptional clinical judgment and knowledge of facility policies.
  • Completed weekly floor work to stay up to date on latest clinical practices and procedures.
  • Maintained adequate unit supplies to meet expected patient demands.
  • Received and researched complaints from families, patients and clinical staff in order to resolve concerns to full satisfaction.
  • Coordinated employee schedules and job assignments.
  • Managed performance of nursing staff of 200 Nursing Staff by reviewing task completion, prioritization and reports.
  • Oversaw nursing operations for Emergency Department, delivering leadership, assistance and management for staff of 200.
Associate Nurse Unit Manager, 04/2011 to 05/2015
Jackson Memorial HospitalCity, STATE,
  • Helped floor nurses make care decisions by applying exceptional clinical judgment and knowledge of facility policies.
  • Kept close eye on department operations to maintain effective coverage of all needs.
  • Oversaw nursing operations for ER A, delivering leadership, assistance and management for staff of 50 nursing staff.
Clinical Staff Nurse, 07/2008 to 04/2011
Jackson Memorial HospitalCity, STATE,
  • Carried out comprehensive care focused on patient needs and meeting care goals.
  • Triaged patients' issues based on stated symptoms, basic assessments and documented vitals.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Triaged and treated high-volume caseload in busy emergency room setting.
  • Lead the Unit Patient Care and assisted in decreasing radiology turn around times by implementing the use of the transporter. Radiology TATs were decreased by 4 hours.
Education and Training
DNP: Doctor of Nursing Practice, Expected in 06/2022 to Nova Southeastern University - Davie, Fl,
  • Thesis: Contaminated Blood Cultures in the Emergency Department
Master of Science: Healthcare And Leadership, Expected in 08/2019 to Nova Southeastern University - Davie, Fl,
Bachelor of Science: Bachelors in Nursing, Expected in 04/2014 to Miami Dade College - Miami,
Associate of Science: Nursing, Expected in 12/2007 to Miami Dade College - Miami,
CLNC Certification: Certified Legal Nurse Consultant, Expected in 2021 to CLNC Certification Institute - ,

Contaminated experience scores, earning recognition from upper management.

  • Improved delivery of Emergency Care by implementing a vertical ED, realizing overall increase in customer satisfaction and cost efficiency.
  • Created a system wide process for securing valuables and belongings.
  • Created a system wide triage process for all sister EDs.

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Resume Overview

School Attended

  • Nova Southeastern University
  • Nova Southeastern University
  • Miami Dade College
  • Miami Dade College
  • CLNC Certification Institute

Job Titles Held:

  • Certified Legal Nurse Consultant
  • Director of Nursing Patient Care Services
  • Nurse Manager
  • Associate Nurse Unit Manager
  • Clinical Staff Nurse


  • DNP
  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • CLNC Certification

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