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director of medical specialties resume example with 11+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile
Experience managing 18 medical specialties 
Professional Experience
10/2014 to Current Director of Medical Specialties Concentra | Little Rock, AR,
  • Rheumatology, Hematology/Oncology, Infusion, Pulmonary, Gastroenterology, Psychiatry, Pain Management, Nephrology, Neurology, Cardiology, Special Procedures, Diabetes, PT/OT, Allergy, and Dermatology
  • 4 direct reports, 110 indirect reports, 37 physicians, 27 advanced practitioners, 8 locations
  • Lead service line meetings 
  • Manage a budget of $134,000,000 in gross charges annually
  • Implemented tele-cardio and tele-nephron clinic visits
  • Readmissions & CGCAHPS.
  • Developed operational rhythm where I partner closely with managers and providers on ways to continue to improve quality care and financials.
  • Implemented AIDET in our clinics and participate in patient and employee rounding.
07/2012 to 10/2014 Practice Manager Davita | Milwaukie, OR,
  • Maternal-Fetal Medicine, Orthopedics, General Surgery, Gynecological Oncology, Health Center for Obstetrics and Gynecology (formerly the Earl K.Long LSU clinic), OB/GYN Gonzales satellite clinic, and assisted with the Billing Office
  • 53 direct reports, 39 physicians, and 2 advanced practitioners
  • On boarded 4 physician practices and closed 1
  • Opened a satellite clinic, partnered with LSU, and acquired a private practice 
  • Developed schedule templates and led electronic medical records implementations
  • Developed and implemented policies
  • Ensured all practices are JCAHO and DHH compliant
  • Business development, point of service collections and registration
  • Workforce hiring, development, and employee engagement
  • Lead departmental and provider meetings
  • Partnered on grant funding
  • Member of the JCAHO and Cancer Auction committee
09/2010 to 07/2012 Clinical Services Manager Ochsner Health System | City, STATE,
  • Hematology/Oncology, Infusion, Coumadin, Rheumatology, Nephrology, Infectious Disease, Diabetes, Neurology, and Allergy clinical/hospital base departments, 5 locations
  • 33 direct reports, 5 advanced practitioners, and 13 physicians
  • Improved processes generated $720,023 additional gross charges 
  • Implemented a retail service line Ideal Protein
  • Analyzed and presented monthly financial statements, produced breakeven and profit and loss statements to support capital budget requests and expansion opportunities
  • Led a lean project on financial process for Oncology patients
  • Maintained high patient satisfaction scores in the 99th%tile
  • Workforce hiring, development, and employee engagement
  • Led departmental, provider and patient satisfaction meetings
  • Presented Quarterly Operational Reviews to the executive team
  • Implemented quality assurance and performance improvement plans 
  • Participated in business development opportunities
  • Member of the Ignite Leadership Advisory Team
05/2009 to 09/2010 Specialty Practice Coordinator Ochsner Health System | City, STATE,
  • Neurology, Nephrology, Diabetes, 3 locations
  • 15 direct reports, 7 physicians, and 3 advanced practitioners
  • Manage departmental revenue of $3,508,897 annually
  • Analyze and present monthly financial statements, produce breakeven and profit and loss statements to support capital budget requests and expansion opportunities
  • Present Quarterly Operational Reviews to the executive team
  • Facilitated service line development opportunities, Continuous Glucose Monitoring Systems for Diabetes, the expansion of the Diabetes at our O'Neal location, coordinated monthly Tumor conferences, streamlined the Anemia Management Clinic
  • Implemented quality assurance and performance improvement plans 
  • Led 2 lean projects, departmental, provider and patient satisfaction meetings
  • Workforce hiring, development and employee engagement
Education
Expected in May 2009 Masters | Business Administration Healthcare Southeastern Louisiana University (SELU), Hammond, LA GPA:
Business Administration Healthcare
Expected in December 2007 Bachelor | Science, Nutritional Science/Dietetics Business Administration Louisiana State University (LSU), Baton Rouge, LA GPA:
Science, Nutritional Science/Dietetics Business Administration
Professional Affiliations
Honors Published Article in the Journal of Global Digital Business Review, Green Belt Trained Community Secretary of the Board for Baton Rouge Medical Group Management Association, Member of the Louisiana Medical Group Management Association, Junior League of Baton Rouge and Chi Omega Sorority Alumnae.
Skills
Billing, budget, business development, Cancer, Cardiology, conferences, Dermatology, Diabetes, financials, financial, financial statements, Gastroenterology, Gynecology, Hematology, hiring, Infectious Disease, Leadership, meetings, Office, Neurology, Obstetrics, OB/GYN, Oncology, Orthopedics, Pain Management, policies, profit and loss statements, Psychiatry, quality, quality assurance, quality assurance, retail, Surgery
Core Accomplishments
  • Participated in a mission trip to Brazil, Woman's 5K, Pink on the Plaza, Salvation Army, Get Your Rear in Gear Walk, Multiple Sclerosis Walk, Alzheimer's, Walk, Kidney Walk, American Heart Walk, American Diabetes Association Walk, Light the Night Walk, Style Night for a Cause, and Maddox Field House Medical Triage for Hurricane Katrina victims.
  • Claire 1.

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Resume Overview

School Attended

  • Southeastern Louisiana University (SELU)
  • Louisiana State University (LSU)

Job Titles Held:

  • Director of Medical Specialties
  • Practice Manager
  • Clinical Services Manager
  • Specialty Practice Coordinator

Degrees

  • Masters
  • Bachelor

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