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Director Of Marketing Resume Example

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DIRECTOR OF MARKETING
Professional Summary

Industrious property manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

Skills
  • Business development
  • Building operations
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Property tours and inspections
  • Customer service-focused
  • Budgeting
  • Staff management
  • Property management
  • Marketing and advertising
  • Exceptional oral and written communication skills
  • Community Associations Institute (CAI) member
  • Certified Property Manager (CPM)
  • Brand development
  • Campaign management
  • Client communication
  • Public and Media Relations
  • Market Positioning
  • Conflict resolution
Work History
Oct 2011 - Dec 2012Director Of MarketingSommerset Retirement Community - Sterling, Virginia
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Conducted continuous evaluations of market trends to stay current on consumer and competitor changes.
  • Planned and executed events and marketing programs.
  • Cultivated and upheld strong professional relationships with vendors, case managers and allied health care professionals.
  • Deployed well-coordinated campaigns, events and public relations strategies to facilitate meeting admission goals.
  • Analyzed market trends and competitive landscape to understand opportunities and potential value or property.
  • Managed staff of 70 to efficiently and profitably operate the branch office
  • Performed all employee hiring, training and development as well as quarterly and yearly evaluations.
  • Managed payroll and office administrative functions.
  • Performed in-home quality assurance visits to ensure patients needs were being met and that state regulatory compliance rules were being followed.
  • Responsible for making sure that all staff and office was within state and HIPAA regulations.
Mar 2013 - Jul 2015Clinical Admissions SupervisorHealthsouth Rehabilitation Hospital Of Northern Virginia - Aldie, VA
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Managed staff to create an efficient admissions process and ensure incoming patient health care coverage was regulatory compliant and documented per hospital policy.
  • Process included managing third part referrals, gathering/verifying private healthcare, Medicaid and Medicare data and effectively communicating information to hospital staff.
  • Acted as subject matter expert regarding private healthcare, Medicaid and Medicare policies, rules and regulations.
  • Developed relationships with healthcare providers and government agencies to ensure collection and dissemination of accurate information.
  • Developed point system to monitor, measure and improve staff and department performance.
Oct 2016 - CurrentProperty ManagerRosewood Management & Consulting Services, LLC - Fairfax, VA
  • Developed, reviewed and submitted property operating, annual and capital budgets
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Delivered emergency 24-hour on-call service for any tenant issues
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Verified that all customer complaints were handled promptly and appropriately
  • Handled disciplinary actions, performance appraisals and terminations
  • Conducted property showings tohighlight features, answer questions and redirect concerns to close contracts
  • Analyzed and evaluated monthly and quarterly financial statements
  • Analyzed operational information, identified trends and recommended appropriate adjustments
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services
  • Established strong, professional relationships with staff and residents by promoting team collaboration and delivering exemplary service
  • Audited files and reported any issues requiring follow-up to company president
  • Organized and participated in board meetings on a monthly basis to give residents opportunity to ask questions and provide a forum for issues to be addressed
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Communicated effectively with owners, residents and on-site associates
  • Followed up on delinquent tenants and coordinated collection procedures
  • Carefully screened applicants for tenancy
  • Communicated with landlord regarding building and tenant issues
  • Scheduled contractors for maintenance issues
  • Maintained original leases and renewal documents for property management office
  • Completed final move-out walk-throughs for tenants
  • Responded to all Common Area Maintenance (CAM) inquiries
Education
Bachelor of Arts: PsychologyRhode Island College | Providence, RI
Associate of Arts: Respiratory TherapyFayetteville Technical Community College | Fayetteville, NC
Certifications
  • CMCA
  • AMS
  • Advanced Cardiac Life Support (ACLS) Certification
  • BLS
  • RRT
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Resume Overview

Companies Worked For:

  • Sommerset Retirement Community
  • Healthsouth Rehabilitation Hospital Of Northern Virginia
  • Rosewood Management & Consulting Services, LLC

School Attended

  • Rhode Island College
  • Fayetteville Technical Community College

Job Titles Held:

  • Director Of Marketing
  • Clinical Admissions Supervisor
  • Property Manager

Degrees

  • Bachelor of Arts : Psychology
    Associate of Arts : Respiratory Therapy

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