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Director of Localization Program Management Resume Example

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DIRECTOR OF LOCALIZATION PROGRAM MANAGEMENT
Professional Summary

Localization operations senior executive overseeing top global accounts and supporting the onboarding of new strategic accounts. Forward-thinking and strategic problem solver focused on organization growth, long-term business objectives, support of business development and customer retention efforts. Lead of a Localization Program and Project Management Team servicing companies and institutions specialized in Business Services, Banking, Finances, Marketing, Insurance, Law, Healthcare, Retail, Computer Software, Real Estate, Travel, Education. Project Management hands-on expertise, including various format/output localization requirements such as Microsoft Office Suite, Adobe Suite, Articulate Storyline, Adobe Captivate, HTLM, Voice Over, Subtitling, etc. CAT tool expert, both on a project management and linguistic standpoint (translation, editing, proofreading experience from English to French).

Skills
  • Operations & People management
  • Team Leadership, Training and Direction
  • Performance monitoring & Audits
  • Vendor management
  • Professional writing & Documentation proficiency
  • Process and procedure improvements
  • Strategic Planning
  • Cost Estimates & Budget coordination
  • Incident Reports, Corrective Action Response
  • Customer Relationship Management (CRM)
  • Customer Retention, Client Services & Solutions
  • Partnership Development
  • Presentation Skills
  • Quality Assurance Evaluation & Linguistics
  • Tools & Technologies
  • Native language: French
  • Fluent in English
Work History
Director of Localization Program Management, 03/2019 to Current
Company Name – City, State
  • Train, mentor and manage 15+ Localization Program Managers, Sr. Project Managers, Project Managers, ensuring adherence to Project Management Standard Operating Procedures and client guidelines.
  • Evaluate project specifications and oversee project launches, for both existing and prospective clients. Develop project plans, including cost and timeline estimates.
  • Monitor strategic projects to identify and foresee potential issues and bottlenecks that may compromise quality and timely delivery.
  • Ensure that workflows are designed to include appropriate quality control checks for each project.
  • Collaborate with Production Teams to streamline processes and improve profit margins.
  • Standardize processes, evaluate performance and conduct performance reviews with eye toward continuous improvement for organization.
  • Evaluate non-conformances/complaints to make CAR recommendations as needed.
  • Work with PM team to develop and maintain account-specific procedures and guidelines, ensuring cross-training and redundancy.
  • Provide support to Sales team pursuing prospective clients, creating competitive quotations and timelines that still ensure profitability, on time delivery and high quality.
  • Lead onboarding process for new clients to ensure Project Management and Production Teams are selected according to projects' specs and participate to kick-off meetings with client's stakeholders as needed.
  • Act as key point of contact for strategic accounts, focusing on long-term business objectives and playing significant role in organization growth through support of business development and customer retention efforts.
  • Support Vice President of Operations with change management initiatives, as well as creation and maintenance of Standard Operating Procedures.
Sr. Customer Success Manager, 03/2018 to 03/2019
Company Name – City, State
  • Played key role in company growth through support of sales, business development and customer retention efforts.
  • Participated in meetings with prospective clients and Sales, evaluating client's profile and project specifications, and providing support, information, and guidance via profit and service improvements.
  • Acted as liaison between Sales, Client Services and Production Departments, communicating client's goals and project requirements, as well as creating, implementing and maintaining appropriate client- or project-specific procedures, solutions, checklists and instructions in collaboration with production teams.
  • Oversaw project launches for prospective clients from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations.
  • Developed best practice recommendations for Client Services and Project Management teams to follow.
  • Supported new business development including sales proposal development, meetings, and presentations.
  • Successfully on boarded key strategic accounts, increasing company revenue by 10%.
Production Manager / Sr. Project Manager, 10/2013 to 03/2018
Company Name – City, State
  • Managed efficiency, productivity and quality of translation projects by scheduling and monitoring workflows, analyzing departmental data and managing project staff.
  • Supervised performance of translation projects by using Key Performance Indicators such as on-time delivery, cost per project, customer satisfaction, translation quality, non-conformances.
  • Evaluated project specifications and assigned appropriate Project Manager to ensure projects are properly staffed using high-quality, cost-effective resources.
  • Ensures projects are completed and delivered to clients in a timely manner with utmost attention to quality, following all established department and company ISO-documented quality processes.
  • Works closely with QA and Linguistics Teams to identify issues and determine needs in order to maintain project(s) in good standing.
  • Maintains effective vendor relationships in order to ensure quality product delivery.
  • Communicates on daily basis with translation team(s) to offer technical and language support, as needed.
  • Reviews client and third-party feedback and assess impact on completed and future projects.
  • Escalates relevant complaints related to vendor(s), translation quality, and/or formatting to QA and Studio team.
  • Serves as liaison between clients and company.
French Language Team Lead & Editor / Proofreader, 10/2011 to 10/2013
Company Name – City, State
  • Reviewed work of French and French-Canadian translators, editors and proofreaders, ensuring all documents delivered met client's guidelines and followed glossaries.
  • Provided detailed and accurate feedback to linguists as needed.
  • Translated, edited and proofread various types of documents on demand in order to meet strict deadlines and quality requirements.
  • Managed translation memory as well as created glossaries and guidelines for team of linguists.
  • Specialized in wide variety of fields: Retail, Marketing, Advertising, Travel, Entertainment, Training, Business Services, Corporate communications, Human Resources, Technical, Legal. Produced creative translations as needed.
  • Elaborated and implemented creative strategies, guidelines and training packages designed to improve translation processes, focusing on production quality and efficiency, from translation step to final product.
  • Acted as key resource between team of linguists and clients, communicating with clients to resolve any translation questions, concerns or issues.
  • Gained extensive experience of voice-overs, translating and recording French audio scripts.
Education
Master of Arts: Cognitive Psychology And Psycholinguistics, 09/2009
University Of Nice, Sophia Antipolis - City
  • Graduated summa cum laude
  • Professional development completed in Neuropsychology
Bachelor of Arts: Psychology, 09/2006
University Of Toulouse Le Mirail - City
Associate of Arts: Philosophy, 09/2003
University Of Paris, Pantheon-Sorbonne - City
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Resume Overview

School Attended

  • University Of Nice, Sophia Antipolis
  • University Of Toulouse Le Mirail
  • University Of Paris, Pantheon-Sorbonne

Job Titles Held:

  • Director of Localization Program Management
  • Sr. Customer Success Manager
  • Production Manager / Sr. Project Manager
  • French Language Team Lead & Editor / Proofreader

Degrees

  • Master of Arts : Cognitive Psychology And Psycholinguistics , 09/2009
    Bachelor of Arts : Psychology , 09/2006
    Associate of Arts : Philosophy , 09/2003

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