Director Of Localization Program Management resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Localization operations senior executive overseeing top global accounts and supporting the onboarding of new strategic accounts. Forward-thinking and strategic problem solver focused on organization growth, long-term business objectives, support of business development and customer retention efforts. Lead of a Localization Program and Project Management Team servicing companies and institutions specialized in Business Services, Banking, Finances, Marketing, Insurance, Law, Healthcare, Retail, Computer Software, Real Estate, Travel, Education. Project Management hands-on expertise, including various format/output localization requirements such as Microsoft Office Suite, Adobe Suite, Articulate Storyline, Adobe Captivate, HTLM, Voice Over, Subtitling, etc. CAT tool expert, both on a project management and linguistic standpoint (translation, editing, proofreading experience from English to French).
Skills
Operations & People management
Team Leadership, Training and Direction
Performance monitoring & Audits
Vendor management
Professional writing & Documentation proficiency
Process and procedure improvements
Strategic Planning
Cost Estimates & Budget coordination
Incident Reports, Corrective Action Response
Customer Relationship Management (CRM)
Customer Retention, Client Services & Solutions
Partnership Development
Presentation Skills
Quality Assurance Evaluation & Linguistics
Tools & Technologies
Native language: French
Fluent in English
Work History
03/2019 to CurrentDirector of Localization Program ManagementNetflix, Inc. | Salt Lake City, UT,
Train, mentor and manage 15+ Localization Program Managers, Sr. Project Managers, Project Managers, ensuring adherence to Project Management Standard Operating Procedures and client guidelines.
Evaluate project specifications and oversee project launches, for both existing and prospective clients. Develop project plans, including cost and timeline estimates.
Monitor strategic projects to identify and foresee potential issues and bottlenecks that may compromise quality and timely delivery.
Ensure that workflows are designed to include appropriate quality control checks for each project.
Collaborate with Production Teams to streamline processes and improve profit margins.
Standardize processes, evaluate performance and conduct performance reviews with eye toward continuous improvement for organization.
Evaluate non-conformances/complaints to make CAR recommendations as needed.
Work with PM team to develop and maintain account-specific procedures and guidelines, ensuring cross-training and redundancy.
Provide support to Sales team pursuing prospective clients, creating competitive quotations and timelines that still ensure profitability, on time delivery and high quality.
Lead onboarding process for new clients to ensure Project Management and Production Teams are selected according to projects' specs and participate to kick-off meetings with client's stakeholders as needed.
Act as key point of contact for strategic accounts, focusing on long-term business objectives and playing significant role in organization growth through support of business development and customer retention efforts.
Support Vice President of Operations with change management initiatives, as well as creation and maintenance of Standard Operating Procedures.
03/2018 to 03/2019Sr. Customer Success ManagerPaypal | Kansas, IL,
Played key role in company growth through support of sales, business development and customer retention efforts.
Participated in meetings with prospective clients and Sales, evaluating client's profile and project specifications, and providing support, information, and guidance via profit and service improvements.
Acted as liaison between Sales, Client Services and Production Departments, communicating client's goals and project requirements, as well as creating, implementing and maintaining appropriate client- or project-specific procedures, solutions, checklists and instructions in collaboration with production teams.
Oversaw project launches for prospective clients from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations.
Developed best practice recommendations for Client Services and Project Management teams to follow.
Supported new business development including sales proposal development, meetings, and presentations.
Successfully on boarded key strategic accounts, increasing company revenue by 10%.
10/2013 to 03/2018Production Manager / Sr. Project ManagerProTranslating Inc. | City, STATE,
Managed efficiency, productivity and quality of translation projects by scheduling and monitoring workflows, analyzing departmental data and managing project staff.
Supervised performance of translation projects by using Key Performance Indicators such as on-time delivery, cost per project, customer satisfaction, translation quality, non-conformances.
Evaluated project specifications and assigned appropriate Project Manager to ensure projects are properly staffed using high-quality, cost-effective resources.
Ensures projects are completed and delivered to clients in a timely manner with utmost attention to quality, following all established department and company ISO-documented quality processes.
Works closely with QA and Linguistics Teams to identify issues and determine needs in order to maintain project(s) in good standing.
Maintains effective vendor relationships in order to ensure quality product delivery.
Communicates on daily basis with translation team(s) to offer technical and language support, as needed.
Reviews client and third-party feedback and assess impact on completed and future projects.
Escalates relevant complaints related to vendor(s), translation quality, and/or formatting to QA and Studio team.
Serves as liaison between clients and company.
10/2011 to 10/2013French Language Team Lead & Editor / ProofreaderProTranslating Inc. | City, STATE,
Reviewed work of French and French-Canadian translators, editors and proofreaders, ensuring all documents delivered met client's guidelines and followed glossaries.
Provided detailed and accurate feedback to linguists as needed.
Translated, edited and proofread various types of documents on demand in order to meet strict deadlines and quality requirements.
Managed translation memory as well as created glossaries and guidelines for team of linguists.
Specialized in wide variety of fields: Retail, Marketing, Advertising, Travel, Entertainment, Training, Business Services, Corporate communications, Human Resources, Technical, Legal. Produced creative translations as needed.
Elaborated and implemented creative strategies, guidelines and training packages designed to improve translation processes, focusing on production quality and efficiency, from translation step to final product.
Acted as key resource between team of linguists and clients, communicating with clients to resolve any translation questions, concerns or issues.
Gained extensive experience of voice-overs, translating and recording French audio scripts.
Education
Expected in 09/2009Master of Arts | Cognitive Psychology And PsycholinguisticsUniversity Of Nice, Sophia Antipolis, Nice, France, GPA:
Graduated summa cum laude
Professional development completed in Neuropsychology
Expected in 09/2006Bachelor of Arts | PsychologyUniversity Of Toulouse Le Mirail, Toulouse, France, GPA:
Expected in 09/2003Associate of Arts | PhilosophyUniversity Of Paris, Pantheon-Sorbonne, Paris, France, GPA:
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