(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Articulate, fast-climbing and adept claims Executive with solid experience in business, leadership, risk management and global, multi-line insurance acumen. Visionary within full cycle operations, liasing between corporate/commercial executives and staff, assigning KPI's, performing evaluations/analysis, proposals and term processes. Practices an innovative and safety-based business model that improves profitability, expands diversity/network, and exceeds corporate quotas. Relationship Development: Strong interpersonal talents with passion for cultivating lasting connections from diverse communities within the organization. Provides services promptly and efficiently. Engaging written and oral advocacy. Proven ability to collaborate with colleagues to achieve goals and improve synchronicity between coverage, company and compliance. Diverse experience that accommodates a broad scope of business needs and liabilities. Account Management: Co-functions to execute strategies on driving informed insight, optimizing productivity, consulting with clients and maximizing efficiency through risk management awareness. Project Oversight: Highly organized with combination of leadership, administrative, insurance and business expertise to guide strategic planning and implementation. Success meeting and exceeding organizational goals within cross-functional teams/self-guided roles. Strong forward-thinking and analytical skill set. Key Strengths: Genuine, dedicated, driven and optimistic yet analytical and systematic with a passion to continually streamline and improve work coverage/safety by fostering personal/business growth and success personally and with colleagues. Effective communicator, able to relay expectations, active collaboration, proactive problem solver, and ability to create individualized account solutions to increase efficiency/profitability. Results focused; knowledgeable and compliant in benefit risk/administration/quotes. Insurance and Risk Expertise: Corporate/Commercial Programs * Property/Casualty Insurance Lines * Underwriting * Management Liability Programs * Aviation/Marine * Facultative/Treaty Reinsurance * EAR/CAR Coverage * Cyber Liability * Pollution Liability * Litigation Management.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
BOSTON UNIVERSITY SCHOOL OF EDUCATION Boston, MA Expected in Master of Arts : Teaching - GPA : Teaching
MANHATTANVILLE COLLEGE Purchase, NY Expected in Bachelor of Arts : Philosophy - GPA : Philosophy
  • Additional Experience as Senior Vice President of Claims for Assicurazioni Generali, SpA in New York, NY.
  • Claims Handler for Assicurazioni Generali, SpA in New York, NY.
  • Complex Claims Handler for Aetna Life and Casualty in Parsippany, NJ.
  • Auto Claims Specialist for Aetna Life and Casualty in Hartford, CT.
EMPIRE CORE GROUP, LLC - Director of Insurance and Risk Management
City, STATE, 05/2017 - 10/2017
  • Perform diverse and large-scale responsibilities renewing/directing/managing insurance programs and concurrent responsibility for regulatory and standardization management/implementation of initiatives to drive safety.
  • Exceed full cycle goals through planning, quoting, forecasting, mentoring, and tailoring business development and procedure creation/implementation to ensure goals are met.
  • Drive business readiness for execution of improvement strategies to reliably generate compliance while focusing on impactful operations and synchronicity.
  • Tasked with developing insurance gap analysis, tightening risk transfer language, evaluation/recommendation of broker services, and evaluating workplace safety procedures..
  • 10% reduction in TCOR via revised and expanded coverage to close gaps.
  • 1M coverage exposure identified and closed.
  • Skill set and knowledge with broker selection, insurance policy procurement, and claims management.
CBRE, INC - Vice President Global Insurance Claims
City, STATE, 12/2014 - 05/2017
  • Responsible as global decision maker regarding global risk, international property, and casualty claim reviews requiring sensible judgment and attention to detail.
  • Led multi-functional Insurance, Global EHS, Business Continuity, Litigation and Enterprise Risk Management teams spanning the world.
  • Assured accurate, competitive, yet profitable oversight of worldwide claims portfolio, third party administrators, workflow efficiencies, KPIS, and comprehensive North American Claims staff.
  • Managed organizational insurance needs, actuarial certainty, development, and analysis.
  • Analyzed lines of business and made educated, profitable recommendations.
  • Nurtured top-notch trust based business techniques.
  • Created resolutions and acted as a mentor and liaison on various levels.
  • 1M Annual savings in identified and stopped claim process leakages.
  • 2M saved via claims series clause negotiations.
  • 500,000 lifetime wage claim savings due to proactive business collaboration of alternative work assignment.
  • Launched and sponsored of RMIS advanced technology system.
  • Doubled subrogation recoveries to the captive insurer.
City, , ENGLAND 01/2005 - 11/2014
  • Progressive career within company, promoted after track record of success.
  • Exceeded diverse and full cycle goals - from voracious investigations and analysis process through mentorship, evaluation, and tailored professional consultation and staff development.
  • Specialized analysis/reporting/resolutions in a timely manner.
  • Streamlined company wide staffing initiatives and processes while providing leadership over 26 employees.
  • Cultivated positive employee alliance, while initiating collaboration to ensure a strong and informed foundation.
  • Developed and implemented efficient, high quality outcomes, and operational management with a keen focus on raising standards of operations and maximizing quality.
  • 72% reduction in legacy claims volume; 66% decrease in case reserves.
  • Simultaneously increased staff merit pay, expanded non-management bonus scheme while successfully operating below budget.
  • Portfolio administration of multiline, multinational, direct/indirect, Corporate/Commercial claims with $1B in reserves.
  • Expert collaborator on international legal actions with global impact.
  • Honed skill set and savvy while liaising with Executive, IT, and Risk Management committees.
Activities and Honors
business development, forecasting, Litigation, mentoring, procurement, Risk Management, staff development

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