director of information technology resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Network / System Administration
  • Policy Creation & Implementation
  • System Integration & Migration
  • IT Project Planning & Execution
  • Business Continuity Planning
  • Vendor Management
  • Cybersecurity
  • Customer Service
  • Best Practices and Methodologies
  • Team Training & Leadership
  • Budgeting & Forecasting
  • Problem Identification & Resolution
  • Network Infrastructure Support
  • Critical Thinking
  • Excellent Verbal and Written Skills
  • Root Cause Analysis
Professional Summary

Accomplished and versatile IT professional with 20+ years of innovation and success in IT service delivery, network management, infrastructure development, and security implementation. Demonstrated success in spearheading IT projects from start to finish within time and budget. Proven track record of excellence in training, developing programs, and managing teams to achieve shared visions and goals. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.

Expected in 02/2023
Master of Science: Cyber Security
Hallmark University - San Antonio, TX,
Expected in 12/2001
Bachelor of Science: Computer Science
Tarleton State University - Killeen, TX,
  • (ISC)² Certified in Cybersecurity
  • CompTIA Security+
  • GIAC - Information Security Professional (GISP)
  • Currently Preparing for CISSP Certification
Work History
01/2021 to Current
Director of Information Technology Penn State University University Park, PA, San Antonio, TX
  • Implement security controls to address risk based on NIST CSF.
  • Analyze department and job-related functionality requirements to align technology priorities with business needs.
  • Provide oversight and architectural review for new system projects.
  • Develop and implement organizational IT policies, guidelines, and procedures.
  • Planned and executed company-wide Microsoft 365 migration.
  • Monitor and predict the effects of emerging technologies on operations.
  • Recruit, hire, train and supervise all IT staff.
  • Elevate risk awareness and empower employees through comprehensive security and awareness training programs.
  • Currently evaluating cloud solutions to further enhance reliability and resiliency.
04/2019 to 01/2021
Sr. Wireless Network Administrator Valley Telephone Cooperative City, STATE, San Antonio, TX
  • Set and achieve short and long-term departmental goals in accordance with overall company objectives and divisional strategic planning.
  • Integrated open-source applications into the wireless environment to increase network visibility, perform network monitoring and analysis, and performance tuning.
  • Planned, implemented, and maintained wireless network strategy and operation.
  • Designed advanced enterprise-wireless, mesh networks, point-to-point, and point-to-multipoint topologies.
06/2017 to 04/2019
Sr. Network Infrastructure Manager Kickapoo Traditional Tribe Of Texas City, STATE, Eagle Pass, TX
  • Assessed, coordinated, and deployed patches and updates on a 115 server environment.
  • Drafted change management policies to streamline introductions of new software and systems.
  • Managed and cross-trained a team of 6 highly skilled technicians to maximize team agility and performance.
  • Delivered technical leadership in network design, segmentation, reevaluation, and optimization to keep pace with company growth.
  • Reviewed technician service requests to ensure appropriate and timely completion.
  • Managed VEEAM scheduling, recovery, and backups.
  • Monitored security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
  • Worked in a team-driven environment and communicated effectively with management.
  • Tested network performance and created strategies to maintain the integrity of overall infrastructure.
05/2006 to 06/2017
Network Services Manager Eagle Pass ISD City, STATE, Eagle Pass, TX
  • Managed VMWare / Windows / Cisco network infrastructure which supported over 15,000 users and 5,000 devices.
  • Implemented Active Directory, Group Policy, DNS, DHCP, domain controllers, Exchange server, and 29 other departmental servers running on VMware.
  • Managed CCM and Unity Messaging systems.
  • Designed and implemented campus VLAN and IP addressing migrations.
  • Served as project lead in various network projects.
  • Assisted in preparation of E-rate documentation and vendor selections.
  • Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
  • Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Led a team of 11 technicians with varying levels of specialties to provide the best end-user experience.
  • Created scheduling, performed evaluations, payroll submissions, campus assignments, and kept track of performance for all technicians through use of KPIs.
  • Developed technical training for district staff.
  • Created a P2V migration strategy for all district servers to minimize the amount of downtime.

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Resume Overview

School Attended

  • Hallmark University
  • Tarleton State University

Job Titles Held:

  • Director of Information Technology
  • Sr. Wireless Network Administrator
  • Sr. Network Infrastructure Manager
  • Network Services Manager


  • Master of Science
  • Bachelor of Science

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