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Director of Information Technology Resume Example

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DIRECTOR OF INFORMATION TECHNOLOGY
Executive Profile

Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment.

Skill Highlights
  • Microsoft Server 2003, 2008, 2012
  • Exchange Server 2007, 2010
  • VMware ESXi
  • VMware vCenter
  • VMware Horizon View 5.x, 6.x, and 7.x
  • Microsoft Hyper-V
  • Cisco UCM and Unity
  • Help Desk
  • ITIL Service Catalog
  • Vendor Management
  • Budgeting
  • Project Management
  • SLA Management
  • Asset Management
Professional Experience
Director of Information Technology11/2012 to CurrentSmart Motors IncMadison, WI
  • Developed and implemented the IT strategy for the organization including software, support and infrastructure
  • Hired, developed, and managed IT staff
  • Negotiated terms and products from external vendors, including changes needed as business needs changed
  • Met and exceeded goals set by executive leadership accomplishing both time and financial gains
  • Set annual budgets for organizational technology needs
IT Administrator03/2008 to 11/2012Smart Motors IncMadison, WI
  • Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008
  • Upgraded environment to Server 2012
  • Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment
  • Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment
  • Planned, installed and managed VMware Horizon View virtual desktop environment
  • Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment
  • Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors
  • Managed help desk, utilizing ITIL framework for 260 end users
  • Executed break/fix for computers, printers, security system, camera system, and all A/V systems
New Car Sales08/2005 to 02/2008Jon Lancaster ToyotaMadison, WI
  • Recognized by Toyota as one of the top salespeople in the Chicago Region
IT Consultant01/2000 to 08/2005Self-EmployedMadison, WI
  • Provided IT consultation and implementation of retail cash register networks
  • Managed staff of more than 10 independent IT contractors in implementation of contract projects
  • Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us
Certifications

VMware Certified Professional 5 - Data Center Virtualization


VMware Certified Professional 5 - Desktop Virtualization


ITIL Foundation Certified

Microsoft Certified Professional - Server 2012
Core Accomplishments

Leadership Skills:

  • Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships
  • Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform.

Project Management:

  • Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows 
  • Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy.
  • As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure.
  • Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections 
  • Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server
  • Installed andmange TrendMicro agentless security for VMware View

Staff Development:

  • Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of
  • Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment
  • Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools

Operations Management:

  • Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month
  • Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization
Education
Bachelor of Science: Management Information SystemsCardinal Stritch UniversityMilwaukee, WI
Online Profile

LinkedIn

www.linkedin.com/in/RobertRJordan 

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Smart Motors Inc
  • Jon Lancaster Toyota
  • Self-Employed

School Attended

  • Cardinal Stritch University

Job Titles Held:

  • Director of Information Technology
  • IT Administrator
  • New Car Sales
  • IT Consultant

Degrees

  • Bachelor of Science : Management Information Systems

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