Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in cloud and hybrid enviroments with passion for utilizing excellent communication to foster company rapport.

  • Office 365 Admin
  • Windows
  • Mac
  • Security improvements
  • Project coordination
  • Business development support
  • Time management
  • Team management
Director of Information Technology, 10/2019 to Current
Hyatt Hotels Corp.Herndon, VA,
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Analyzed financial data, developed budget and managed expenditures for technology services.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Designed contingency planning, formal training and employee development plan to increase staff quality performance.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Created centralized management capability by integrating warehouse management software applications.
  • Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
Service Desk Technician, 09/2018 to 10/2019
Siteone Landscape Supply, Inc.Farmersville, CA,
  • Provided remote and onsite support for over clients.
  • Worked in ConnectWise to schedule and handle tickets in a timely manner Coordinated on projects spanning multiple different companies Presented and sold different Microsoft products.
  • Delivered local and remote Tier 1, 2 and 3 IT support for hardware and software to company personnel.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
  • Implemented, tested, validated, and maintained networking services according to solution designs.
System Engineer, 04/2018 to 09/2018
Moog Inc.Christiansburg, VA,
  • Inspected and repaired program systems and components.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Developed and tested company-wide servers for printing, file storage and applications.
  • Checked security methods, including firewalls and antivirus software to fully protect networks.
  • Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
  • Produced and maintained accurate design documentation.
  • Maintained timely and accurate oral and written technical reports of engineering activities.
  • Maintained various types of computer equipment, including servers, software and operating systems.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Assisted remote employees and made recommendations on handling system problems at home offices.
  • Promoted efficiency and mitigated downtime by automating repeatable tasks.
  • Developed, implemented and managed IT processes to encourage regulatory compliance.
Network Infrastructure Engineer, 03/2015 to 05/2018
Ibm CorporationHerndon, VA,
  • Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
  • Introduced route-based IP network solutions, handling all engineering and installation duties.
  • Responded to approximately 1500 user support calls each week regarding network issues to correct problems, check functionality of resolutions and document support.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Collaborated with other teams to support new network installation and cross-functional solutions in alignment with business strategies.
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Secured network systems by establishing and enforcing access control policies.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
Education and Training
Associate of Arts: Cyber Security, Expected in 2021
Wayne County Community College - ,
GPA: 3.8

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