Director of Information Technology Resume Example
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DIRECTOR OF INFORMATION TECHNOLOGY
Summary
An accomplished Director of Information Technology with over 15 years of managerial experience in the higher education sector and private sector industries. Able to motivate and develop staff, recognized a professional leader and reliable resource to get the job done with an excellent working attitude. Excellent interpersonal and communication skills. Strong technical and analytical skills. Exceptional knowledge of network concepts, ERP systems, Windows environments.
Skills
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Experience
Director of Information Technology07/2011 to CurrentHyatt Hotels Corp.Charlottesville , VA
- Provide leadership, vision, and management to the ITS department
- Develop and oversee the revision of the IT Strategic Plan on an annual basis ensuring ts coherence with the overall campus strategic plan
- Work with administration, faculty, and staff to assess and respond to campus IT needs
- Supervise the ongoing operations of the college IT help desk providing quality and timely support the user community
- Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel
- Assist in recruiting, hiring, and providing appropriate training for IT support staff
- Administer the department budget
- Serve on planning and policy-making committees as requested
- Establish college infrastructure to support and guide divisions and departments in computing and information technology efforts
- Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages
- Assess new computing technologies and the feasibility of system enhancements to determine potential value for the college
- Supervise the ordering, acquisition, inventorying, and disposition of hardware and software
- Serve as primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions
- Maintain the integrity and continual operation of the campus network including the inter- and intra-building wiring plant and wireless networks
- Ensure the continual functioning of mission critical operations
- Maintain security and privacy of the information systems, communication lines, and equipment
- Develop, review, and certify all back-up and disaster recovery procedures and plans
- Oversee IT related aspects of all college construction and renovation projects.
Coordinator of Technical Services02/2010 to 06/2011Fidelity National Information ServicesHoover , AL
- Daily supervision of Technical Services staff including programming positions
- Assist in departmental budget creation and reconciliation
- Define and maintain strategic technology plan for all servers and wired/wireless network equipment
- Develop and maintain Desktop Replacement Plan in conjunction with the Coordinator of User Services and the Director of Information Technology
- Manage all critical servers and services
- Manage all Active Directory Domain objects and containers
- Supervise the scheduling and application of patches and updates to systems
- Manage all server acquisitions and installations
- Manage Oracle and SQL database maintenance
- Administrate Enterprise backup server; maintain comprehensive backup strategy
- Assist in maintaining the hardware and software of the campus ERP system
- Define and maintain the architecture of the network
- Perform equipment acquisition; supervise equipment configuration and installation
- Manage VLAN segments and IP subnet delineations
- Define wireless topology; supervise the deployment and management of wireless devices
- Implement various tool sets to facilitate monitoring of network activity
- Define security strategies to be used throughout the campus LAN
- Develop policies and standards for all aspects of the Email system; approve new strategies and action plans as needed.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Systems Administrator II09/2003 to 06/2011AvxMyrtle Beach , SC
- Provide supporting services such as data protection (backup and systems security), Microsoft Windows Server 2008 administration, Active Directory management, DFS, WSUS, DHCP, DNS, Microsoft Exchange services, client imaging, file and print services, and other server/network application services
- Design, implement, and support a VMware vSphere environment
- Assume VMware systems administration functions as part of a team of IT Systems Administrators providing Tier II level support
- Assist with new system design, testing, and implementation Troubleshoot and provide problem resolution of software issues.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Orchestrated and oversaw upgrades to system hardware and software.
- Determined and alleviated hardware, software and network issues.
- Researched, recommended, configured and supported hardware and software for multiple departments.
Network Administrator05/2000 to 08/2003Arch WirelessCity , STATE
- Provide Microsoft Windows Server operating system support
- Monitor server performance and availability
- Ensure Windows server availability compliance to Service Level Agreements
- Address operational systems issues including file and share permissions, user accounts and installing applications
- Knowledge and support of Group policy
- Provide Microsoft Exchange Email Server Support Upgrade and replace server hardware where appropriate.
- Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
- Resolved server issues through troubleshooting methods to ensure smooth system operations.
- Delivered high level of support and maintenance to all email systems, including hardware, software and applications to maximize efficiency and reduce bottlenecks.
- Recorded and resolved issues, escalating those that required support to the appropriate support group.
- Oversaw windows domain move and proactively addressed obstacles.
Education and Training
Bachelor's
Bachelor of Science: Biology1993University of Southern MississippiCity, State
Associate: General Studies1991Hinds Community CollegeCity, State
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Resume Overview
School Attended
- University of Southern Mississippi
- Hinds Community College
Job Titles Held:
- Director of Information Technology
- Coordinator of Technical Services
- Systems Administrator II
- Network Administrator
Degrees
- Bachelor's
Bachelor of Science : Biology 1993
Associate : General Studies 1991
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