Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Technology Director with 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

  • Budget administration
  • Infrastructure development
  • Project lifecycle management
  • Security planning
  • Interpersonal Communication
  • Excellent Customer Service
  • Troubleshooting
  • Training & Development of staff
  • Flexible & Adaptable
  • Excellent work ethic
Work History
Director of Information Technology, 01/2017 to Current
Hyatt Hotels Corp.Reston, VA,
  • Provides technical and administrative support for users of Information Technology services and solves hardware and software problems, with emphasis on networking and Internet technologies.
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
  • Documented and analyzed processes and procedures and adhered to regulatory guidance
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback
  • Administers staff and staff utilization, monitors staff activities, records and reports on department operations, and prepares short and long-term planning documents.
  • Monitors computer systems and networks for optimum system performance in order to meet company’s needs and provide for system improvements.
  • Assists in planning for improvements to corporation's computer systems.
  • Stay up to date and knowledgeable in rapidly advancing field of computer technology which contributes to wise decisions for system improvements, upgrades, or replacements.
  • Recommends implements and manages data networks, telephone systems of services, cellular phone services, video conferencing equipment and services.
Network Administrator, 01/2004 to 01/2017
Axiom BankingMaitland, FL,
  • Maintain availability of company IT resources including servers, workstations, laptops, printers and multimedia equipment.
  • Administer and maintain multi-server, multi-site Microsoft Windows Active Directory environment.
  • Recommend, evaluate and purchase IT assets.
  • Use PC Audit software to track license compliance.
  • Provide training and guidance to rest of IT staff.
  • Administer and maintain Microsoft Exchange Server and SQL Server.
  • Maintain system backups and implemented disaster recovery plan.
  • Maintain network security policy, address server security issues and apply appropriate security patches and upgrades.
  • Administer Telecommunications systems including Phone and Voicemail.
  • Work with Vendors and Consultants on implementing larger projects including WAN implementation, Active Directory, and Microsoft Exchange upgrades.
  • Performed day-to-day LAN and WAN administration, maintenance and support
  • Planned, implemented and maintained wireless network strategy and operation
  • Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
  • Planned, coordinated and implemented network security measures
Network Administrator, 01/1996 to 01/2004
Axiom BankingDallas, TX,
  • Administer Windows NT domain, including Adding users and Groups, Resetting passwords, Adding Workstations to Domain, Monitoring Server and Network performance, and Administering DHCP server.
  • Install, setup and support desktop workstations, network printers, network and server hardware/software.
  • Perform backups of NT file server and network workstations providing data recovery when needed.
  • Keep accurate Inventory of all IT related hardware and software.
  • This includes managing Licensing of Operating system and applications.
  • Develop, implement, and support Microsoft Access Databases.
  • Justify and purchase hardware and software as needed.
Electronics Technician/Technical Trainer, 01/1992 to 01/1996
QuadTech International, STATE,
  • Provided technical training on Quadtech products to both employees and customers.
  • Testing, troubleshooting and repairing printed circuit boards to component level.
  • Using oscilloscope, digital volt meter and other various test equipment on regular basis.
B.S: Information and Communication Technology, Expected in 07/2014
University of Wisconsin Stout - Menomonie, WI
Associate of Applied Science: Electro-Mechanical Technology, Expected in 05/1992
Western Technical College - La Crosse, WI

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School Attended

  • University of Wisconsin Stout
  • Western Technical College

Job Titles Held:

  • Director of Information Technology
  • Network Administrator
  • Network Administrator
  • Electronics Technician/Technical Trainer


  • B.S
  • Associate of Applied Science

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