director of home study and post release services resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced non-profit Director and Government and Politics M.A graduate with a background in International Relations and Public Administration. Passionate about working with clients, strengthening relationships, and developing new partnerships, especially across various cultures. Enthusiastic and proven leader with superior skills in working in both team-based and independent capacities. Motivated to positively impact program operations, bringing strong work ethic and excellent organizational skills to any setting. Experience stepping into roles and quickly making positive changes to drive orgnizational success.

  • Strong leadership and interpersonal skills
  • Strong verbal and written communication skills and research abilities
  • Ability to work both independently and in team setting
  • Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
  • Strong organizational, critical thinking and analytical skills
  • Possess excellent time-management skills
  • Fluent in Spanish
  • Advanced understanding of basic office operations, including MS Office and Google Workspace
  • Developed and created the HS/PRS Program for Cayuga Centers
Director of Home Study and Post Release Services, 02/2021 - Current
Maryville Academy Bartlett, IL,
  • Provide culturally and linguistically appropriate post placement services and comprehensive case management for Unaccompanied Children (UC) across the nation.
  • Responsible for overseeing the coordination of case management services and staff providing Home Study and Post Release Services (HS/PRS). Caseloads vary between 160-280.
  • Monitor complex cases and provide ongoing leadership, guidance, development, coaching, counseling, oversight and support to staff to ensure compliance with U.S. Office of Refugee Resettlement (ORR) and state licensing regulations.
  • Ensures effective communication of government policy developments and guidance to the organization's personnel.
  • Provides follow up problem solving assistance, guideline interpretations, and technical consultations as required.
  • Identify partnership opportunities and conduct strategic community outreach to local service providers to raise awareness and enhance existing support networks to Unaccompanied Children and their families.
  • Develop tools and assessments to collect, interpret, analyze, and track data and trends on Unaccompanied Children and produce quarterly statistical reports for the Office of Refugee Resettlement to ensure compliance and implementation of best practices.
  • Research, analyze, and interpret new and existing federal and state laws and legislation, rules, regulations, and policies and recommend amendments as appropriate.
  • Propose, develop, revise, and implement written policies and procedures consistent with federal and state requirements; coordinate materials development; prepare standards manuals and guides.
  • Review, edit and approve reports submitted by staff prior to submission to government stakeholders.
  • Coordinate and facilitate trainings and onboarding of new staff.
  • Establish and maintain effective communication with government stakeholders and local organizations and advocate and defend the interests of both the clients and organization.
  • Work collaboratively with management team to create and implement continuous quality improvement initiatives.
  • Develop standards of performance, policies and procedures for the organization.
  • Advises Departmental and other agency working-level contacts and leadership on program issues and problems.
  • Develops and proposes alternative options, guidance, and resolutions of program policy and procedural concerns; and coordinates implementation of approved recommendations on the programs and policies.
  • Participates in interagency working groups and meetings; makes recommendations to these bodies and to department management on new techniques, policies, or program management approaches, that will assist in achieving policy and program goals.
  • Educate Unaccompanied Children and their families on state and federal statues governing child welfare practices.
  • Provide support to program VP in the following areas: Training, Human Resources, Payroll, Operations, Data, and Quality Assurance.
  • Point of Contact for Supervisor- Vice President (VP).
Assistant Director of Case Management, 04/2019 - 02/2021
Covanta Energy Babylon, NY,
  • Trained, supervised and lead a team of 12 case managers. Directed team in special projects and daily operations
  • Cultivated and maintained positive working relationships with employees, senior leadership, other UC departments and stake holders (ICE, FFS, GDIT, CFS, KIND, etc)
  • Created and developed policies and procedures to increase overall productivity of the case management department
  • Met agency recordkeeping guidelines, ORR reporting requirements and adhered to strict deadlines
  • Assisted senior leadership in coordinating training of new staff and oversight of case management department
  • Conducted supervision with staff to provide feedback and discuss performance related achievements, continued progress, issues and deficiencies
  • Coordinated and provided guidance on assessments, family reunification and safe and timely discharge of minors
  • Audited case files and UC Portal to ensure all services provided to each minor are properly documented
  • Coordinated weekly staffing meetings with Clinicians, Case Managers and Case Coordinator
  • Responded to client emergencies within or outside work hours
  • Point of Contact for Supervisor- Assistant Vice President (AVP)
Bilingual Case Manager, 01/2018 - 04/2019
Cayuga Centers City, STATE,
  • Managed the reunification process and discharge of Unaccompanied Child (UC) to their sponsors and a high turn-over caseload varying from 12 - 14 UCs at any given time
  • Assisted the Clinician in assuring the admission assessment and genogram were completed within 3 days of arrival
  • Staffed each case with the Clinician and Case Coordinator to review progress, concerns, and make recommendations on release
  • Attended weekly staffing meetings to report on cases and present problems, difficulties or unresolved issues
  • Responded to client emergencies within or outside work hours
  • Maintained the privacy and confidentiality of Protected Health Information under HIPAA of service recipients in any form (e.g., computer access, conversation, document).
  • Maintained and applied knowledge of internal and external regulations and policies applicable to ORR
  • Trained fellow team members on agency and ORR policies and procedures
  • Point of Contact for Supervisor- Assistant Director (AD)
  • Top 1% Discharger
Intern, 07/2016 - 07/2017
USO Rome City, STATE,
  • Assisted visiting military guests and their families with center amenities, tours, and services and provide quality customer service in a variety of areas such as informative travel advice and complaint resolution
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for clients
  • Provided administrative support by efficiently handling telephone calls, records management needs and correspondence
  • Monitored and maintained operability for all facilities and equipment, processed cash/credit card sales and maintained customer profile records in Daily Cash Receipts Log
  • Assisted with U.S Embassy programs and events
  • Recipient of the 2017 USO Recognition Award
Education and Training
Master of Arts: International Relations, Public Administration, Expected in 06/2017
St. John's University - Rome,
Status -
Certificate of Law & Diplomacy: , Expected in 06/2017
St. John's University - Queens, NY,
Status -
Bachelor of Arts: Liberal Studies, Sociology, Expected in 05/2015
St. John's University - Queens, NY,
Status -

Dean's List (2012-2015), Member of Alpha Kappa Delta International Honor Society

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Resume Overview

School Attended

  • St. John's University
  • St. John's University
  • St. John's University

Job Titles Held:

  • Director of Home Study and Post Release Services
  • Assistant Director of Case Management
  • Bilingual Case Manager
  • Intern


  • Master of Arts
  • Certificate of Law & Diplomacy
  • Bachelor of Arts

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