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director of front office resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Skills
  • Scheduling and calendar management
  • Data entry
  • Accounts payable and receivable
  • Multitasking
  • Reliable and trustworthy
  • Conflict resolution
  • Time management
  • Active listening
  • Opera, Galaxy, & LightSpeed PMS Systems
  • Microsoft Excel
  • Microsoft Outlook
Education and Training
Bachelor of Arts: Liberal Arts And General Studies, Expected in 08/2019
-
New York City College of Technology, City University of New York - Brooklyn, NY,
GPA:
Status -
High School Diploma: , Expected in 06/2010
-
High School For Health Professions & Human Services - New York, NY
GPA:
Status -
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Experience
Director of Front Office, 04/2019 - Current
Omni Hotels Irving, TX,
  • Managed scheduling and payroll for a team of 25 staff members.
  • Handled supply purchases and inventory management for Front Office and Concierge Lounge operations and equipment maintenance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Pleasantly responded to questions and remedied guest concerns quickly.
  • Balanced reports and batch summaries to submit for approval.
  • Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
  • Reviewed and reconciled discrepancies in accounts and financial documentation.
  • Coded invoices and other records to maintain organized and accurate records.
  • Adhered to audit standards and requirements by monitoring and improving accounting procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Awarded Manager of the Quarter in 2019 and 2021.
Front Office Manager, 05/2018 - 02/2019
The Cliffs Resort Pismo Beach, CA,
  • Responded to all guest problems, complaints, or request presented in a courteous, attentive, and efficient manner.
  • Coached, Counseled, disciplined, and motivated all guest service personnel according to Highgate Hotel S.O.P.’s while maintaining a professional working relationship and promoting open lines of communication.
  • Reviewed Guest Service staff's worked hours for payroll compilation and submitted to Accounting in a timely manner.
  • Worked closely with Accounting on follow-up times, i.e. Returned checks, rejected credit cards, employee discrepancies, etc.
  • Maximized room revenue and occupancy by reviewing hotels daily status, analyzing rate variance, monitoring credit reports and maintainining close observation of daily house count.
  • Operated all aspects of the Front office computer system, including software maintenance and programming.
  • Ensured correct and accurate cash handling the Front Desk.
Senior Guest Service Manager, 12/2017 - 05/2018
Sage Hospitality Resources, Llp Charlotte, NC,
  • Set Guest Service Manager work schedules.
  • Assigned tasks, trained, and supervised all front desk staff.
  • Managed In-house credit reports, cash float, cash refunds, and deposits.
  • Handled all billing inquiries, chargebacks, refunds, and rebates.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Guest Service Manager, 07/2015 - 05/2018
Club Quarters Hotel City, STATE,
  • Managed guest arrivals and departures including but not limited to processing payments, noting requests, and verifying guest information.
  • Collaborated with Housekeeping, Maintenance, and security in order to efficiently resolve issues and requests.
  • Monitored inventory of supplies and placed purchase orders accordingly.
  • Responded to guest inquiries & resolved guest complaints in a timely manner.
  • Managed payment and billing issues including chargebacks, processed tax exemption forms, fund release requests, and third party authorization forms.
  • Monitored outstanding balances report and verified payment methods.
  • Performed banking tasks including processing deposits & withdrawals.
  • Night Auditor Manager on Duty.
  • Set Guest Service Manager work schedules.
  • Assigned tasks, trained, and supervised all front desk staff.
  • Managed In-house credit reports, cash float, cash refunds, and deposits.
  • Handled all billing inquiries, chargebacks, refunds, and rebates.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Resume Overview

School Attended

  • New York City College of Technology, City University of New York
  • High School For Health Professions & Human Services

Job Titles Held:

  • Director of Front Office
  • Front Office Manager
  • Senior Guest Service Manager
  • Guest Service Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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