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Director Of Food Nutrition Services Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished Operations Management professional with 20 years of career progression in contract culinary services and manufacturing operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.

Skills
  • Budgeting and forecasting
  • Lean quality systems
  • Human resources management
  • Strategic planning and partnerships
  • Recruitment and Onboarding
  • Coaching, mentoring and staff development
  • Inventory management
  • Client account management
Work History
09/2018 to Current Director of Food Nutrition Services Manager Resodyn | Fresno, CA,
  • Investigated and integrated enhanced service and team management strategies to boost business profits
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 12% food waste reduction
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer and patient satisfaction
  • Drove LDI and [Type] operational improvements that resulted in significant savings and improved profit margins
  • Implemented brand and demand strategies to meet revenue targets for business services and products
  • Developed and executed targeted relationship and account development strategy
  • Instituted [Task] to contribute to long-term plans for organization business processes
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Reduced average contract expenses by [Number]% through aggressive negotiations with vendors
  • Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result]
  • Monitored employee productivity and optimized procedures to reduce costs [Number]%
  • Implemented processes that simplified procedures and reduced average processing time by [Number] hours for [Number]% of customers annually
  • Maximized profits by reducing waste in payroll administration [Number]% weekly and increased sales [Number]k business KPIs
  • Developed strong relations with company associates, reducing turnover by [Number]% within [Timeframe]
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Conducted training and change management processes to improve operations
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses
  • Developed and maintained expense budget while applying [Task] to continually decrease expenses
  • Updated quality control standards, methods and procedures to meet compliance requirements
01/2014 to 08/2018 Director of Operations Arista Networks, Inc. | City, STATE,
  • Directed team of [Number] in operational development of service network, including implementation of quality requirements and operating standards.
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherance.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Implemented [Type] program and used [Skill] to promote memorable, consistent and positive guest experiences.
  • Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
12/2004 to 01/2014 Manufacturing Operations Manager Neighbors Manufacturing LLC | City, State,
  • Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
  • Applied lean principles to improve workflow and quality and reduce waste.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
  • Oversaw hiring processes for over 120 permanent and temporary seasonal staff.
  • Designed departmental budgets to cut company manufacturing costs by 1%.
  • Planned project resources by assigning funds, materials and staff throughout lifecycle of projects.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Recognized low-cost suppliers and managed deliveries to cut downtime and save costs.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Managed and archived quality documentation and participated in internal and external quality audits.
Education
Expected in Bachelor of Applied Science | Operations And Project Management North Carolina State University, Raleigh, NC GPA:
  • Graduated magna cum laude
  • Dean's List every Semester
Expected in Associate of Science | Business Administration and Management Oregon State University, Corvallis, OR GPA:
  • Graduated summa cum laude
  • AAcademic Achievement Award

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Resume Overview

School Attended
  • North Carolina State University
  • Oregon State University
Job Titles Held:
  • Director of Food Nutrition Services Manager
  • Director of Operations
  • Manufacturing Operations Manager
Degrees
  • Bachelor of Applied Science
  • Associate of Science