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director of first year and opportunity programs resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary

Director with talent for accuracy and making long-term changes in the workplace. Communicative and team-oriented with proficiency in Microsoft Office. Proven history of fostering collaboration to meet team, individual and management objectives. Detail-oriented with significant background working closely with employees to survey needs, identify issues and implement corrective actions. Dedicated to thorough recordkeeping. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Proven Skills
  • Recruitment
  • Recordkeeping Skills
  • Background Analysis
  • Team Building
  • Supervision & Leadership
  • Customer Service
  • Planning & Organizing
  • Problem Resolution
Work Experience
Director of First-Year and Opportunity Programs, 12/2019 - Current
Inver Hills Community College Inver Grove Heights, MN,
  • Provided regularly scheduled academic and personal coaching and monitoring of a cohort of students
  • Designed, implemented and assessesed all key activities within the office's portfolio
  • Motivated and encouraged students to communicate more openly and constructively with staff and faculty to ensure they receive the assistance they needed
  • Oversee budget(s)
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Conducted surveys and evaluated findings to continually improve new student transition programs
Director of Academic Advisement, 11/2011 - 05/2018
Excelsior College City, STATE,
  • Coordinated resources necessary to provide distance learning services to 5,000+ students.
  • Set schedules and delegated advisor assignments and duties for optimal coverage.
  • Generated progress reports to track trends in student progress.
  • Observed student meeting recordings to check quality and effectiveness of service being provided.
  • Evaluated and supervised academic advisors to assess performance and offer support.
  • Scheduled staff or speakers and coordinated facilities to plan logistics for meetings and trainings.
  • Authored reports outlining program statistics and advisor performance data.
  • Identified staff training and development needs and implemented effective coaching and mentoring programs.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Advised students on course selection, pathways and career options.
  • Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
  • Coordinated with faculty and staff to aid in resolution of academic problems.
  • Suggested new teaching tools, training opportunities and instructional education improvements.
  • Reviewed student grade reports each semester to determine probation or suspension based on academic regulations of university.
Instructor/Online Adjunct Instructor, 01/2009 - 05/2018
Excelsior College City, STATE,
  • Maintained student engagement through creative subject delivery and learning activities.
  • Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
  • Applied creative instruction methods to promote student learning objectives.
  • Built strong student rapport by driving classroom and online discussions and providing academic advisement.
  • Identified valuable online resources to use in conjunction with lectures and coursework.
  • Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
  • Taught 4 different online and distance-learning courses.
  • Worked with academic advisors to mentor struggling students and lend academic assistance.
Academic Evaluation Specialist, 09/2007 - 03/2011
Excelsior College City, STATE,
  • Trained staff, volunteers and assistants in policies and procedures.
  • Represented the advising sector on curriculum review committees
  • Attended conferences, workshops and seminars to increase job-related knowledge.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
  • Consulted with faculty when necessary on academic policy issues and new curricula.
  • Researched credit sources using internal and external resources, including accreditation status
Academic Advisor, 11/1993 - 09/2007
Excelsior College City, STATE,
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Advised students on course selection, pathways and career options.
  • Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
  • Coordinated with faculty and staff to aid in resolution of academic problems.
  • Encouraged students to develop four-year plan and assisted in planning and individual program of study for next term.
  • Approved pre-registration, drops, adds and withdrawals.
  • Reviewed student grade reports each semester to determine probation or suspension based on academic regulations of university.
  • Facilitated online virtual open house sessions and chat groups.
Education
Master of Arts: Liberal Studies, Expected in 08/2008
-
Excelsior College - Albany, NY
GPA:
Status -
  • Alpha Sigma Lambda National Honor Society Member
  • Thesis: "Her Story is My Story and Our Story is Herstory: a look at female leadership through the lives of 3 trailblazers"
  • Cum laude graduate
Bachelor of Arts: Communication Studies, Expected in 12/1992
-
The College of New Jersey - Trenton, NJ
GPA:
Status -
  • Minor in African-American Studies
  • Completed coursework in Interpersonal Communication, Audience Analysis, History of the Black Man in American Film, Women's Studies and Leadership
  • New Jersey Garden State Scholar
Additional Information

VOLUNTEERING

President

Theta Gamma Sigma Chapter

Sigma Gamma Rho Sorority, Inc.

P.O. Box 3835, Albany, NY 12203

June 2022 - Present

Board Member

United Tenants Of Albany Inc.

295 Hamilton St, Albany, NY 12210

https://utalbany.org/

Jun 2020 - Present

Financial Secretary

Hudson River Frontier Missionary Baptist Association

P.O. Box 10534, Albany, NY 12201

Aug 2016 - Present

Budget Director

Mount Pleasant Church

441 Washington Avenue, Albany, NY 12210

Jan 2013 - Nov 2017

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Resume Overview

School Attended

  • Excelsior College
  • The College of New Jersey

Job Titles Held:

  • Director of First-Year and Opportunity Programs
  • Director of Academic Advisement
  • Instructor/Online Adjunct Instructor
  • Academic Evaluation Specialist
  • Academic Advisor

Degrees

  • Master of Arts
  • Bachelor of Arts

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