director of environmental services resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Professional Health Care Director, providing an organization with consistency, stability, as well as high quality service in the area of environment of care. My administrative, managerial and leadership skills, allows an effective way to address concerns and develop positive outcomes. Experienced in the preparation of regulatory surveys, such as: The Joint Commission (TJC), DOH, DEC, EPA, CMS, UNOS, and OMH.
Education and Training
Expected in
B.A: Business, Management and Economics
SUNY Empire State College - ,
Business, Management and Economics
Expected in
: Computer Operations
SCS Business and Technical Institute - ,
Computer Operations
Skill Highlights
  • Microsoft Office (Word/Publisher /
  • Excel/PowerPoint)
  • Quality Assurance Track & Trending
  • Program & Data Collection
  • Tele-Tracking System / NaviCare
  • Kronos Payroll System
Professional Experience
02/2014 to Current
Director of Environmental Services Careone , ,
  • Provide administrative support to senior leadership staff by demonstrating ability to improvise, improve procedures, and meet demanding deadlines.
  • Monitor regulated medical waste disposal which include autoclave process and handling.
  • Prepare environmental personnel for regulatory agency inspection surveys such as, e.g., TJC, EPA, DEC, DOH, CMS, OSHA, etc.
  • Oversee laundry activities in the replenishing of medical units and ambulatory areas with sufficient par-levels.
  • Experience in collective bargaining rules, including: coaching, counseling, warnings, progressive disciplinary process, grievances and arbitration.
  • Interact with the various division leadership to create a balance in-patient satisfaction and quality customer experience.
  • Formalize monthly in-service training for all environmental services staff to improve Press Ganey & HCAPS scores.
  • Manage exterminating vendor/company and ensure corrective action plans and services are monitored.
10/2005 to 02/2014
Director of Environmental Services Careone , ,
  • Planned and directed responsibilities for a staff of 135 employees, which consisted of an Assistant Director, managers, supervisors, administrative assistant, laborers, grounds crew and cleaning staff.
  • Managed and balanced an annual departmental budget of 7 million dollars a year.
  • Showing a savings of approximately 1.4 million dollars annually.
  • Administrator-on-Duty during off-shifts and holidays, allowing and providing assistance to patients, visitors and including medical staff.
  • Prepared departmental staff for unannounced surveys such as The Joint Commission and other regulatory agencies.
  • Knowledge of infection control policies, NYS laws regulating medical waste and regulatory agencies including: NYDOH, NYDEC, NYS-DOT, EPA, CMS, NYS-OMH and OSHA Implemented an exchange cart system for the transporting and handling of regulated medical waste, reducing inappropriate handling, transport, and storage of waste avoiding citations and fines, while limiting staff exposure to blood borne pathogens.
  • Supervised the Messenger Escort Transport Services department (METS).
  • Provided quality management programs geared towards customer service, which improved and developed methods in raising HCAPS and Press Ganey scores, e.g., courtesy cards, patient visitations and room inspection with staff.
10/1999 to 10/2005
Operations Manager Flatiron Construction Corp. , ,
  • Supervised evening and night managers and oversaw the overall departmental sanitation operations.
  • Organized building projects: terminal cleaning and maintenance programs.
  • Created and evaluated performance programs for housekeeping staff and supervisors on an annual basis.
  • Developed cleaning schedules with special attention to critical areas such as: emergency rooms, intensive care units, operating rooms, labs, and ambulatory care areas.
  • Trained housekeeping staff in equipment maintenance, cleaning procedures for isolations rooms, terminal cleaning of critical care areas and general maintenance of non-patient occupied spaces.
  • Inventory keeping of chemical supplies and maintaining par levels.
11/1992 to 03/2000
Team Leader Campbell Soup Co , ,
  • Coordinated cleaning procedures with leadership to reduce patient care disruption during floor stripping and waxing, terminal cleaning and all special projects.
  • Responsible for assisting in preparing for regulatory agency surveys.
  • Assisted with the training of staff on: use and care of equipment, chemical safety, infection control and regulated medical waste.
  • Part of the assessment and evaluation team making selection of electrical and battery powered equipment and cleaning products.
  • Launched a well-received program of professional courses for environmental staff geared toward Press Ganey and HCAPS scores.
  • Mentored and trained employees resulting in the increase of productivity in cleanliness and room turnover for new admissions.
  • Revised & developed the waste plan for five campuses within the Montefiore Health System to enhance better waste handling and transport during the Ebola concerns.
  • COMMITTEES Infection Control Waste Management and Reduction Recycling Program / Green Initiatives Environment of Care (EOC) Service Excellence Team Performance Improvement (PI) Bed Management / Discharge Through-put ED Inpatient Unit Improvement Lean Regulatory Preparedness Emergency Management.
English Spanish
administrative assistant, administrative support, arbitration, agency, balance, budget, CMS, coaching, counseling, customer service, Data Collection, DEC, DOH, English, Inventory, Kronos, LANGUAGES, leadership, Director, Excel, exchange, Microsoft Office, PowerPoint, Publisher, Word, Payroll, personnel, policies, Press, quality, quality management, Quality Assurance, safety, Spanish

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Resume Overview

School Attended

  • SUNY Empire State College
  • SCS Business and Technical Institute

Job Titles Held:

  • Director of Environmental Services
  • Director of Environmental Services
  • Operations Manager
  • Team Leader


  • B.A

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