Director of Engineering Resume Example
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DIRECTOR OF ENGINEERING
Summary
Hard-working Engineering Manager talented in satisfying needs in fast-paced, high-volume settings. Able to successfully oversee teams of personnel completing challenging projects. Focused Director of Engineering offering proven track record of cost-effective project management. Developing business relationships across multiple industries. Highly skilled in team leadership, budget management and project delivery. Analytical and driven with 20+ years of progressive experience in facility management. Touting strong leadership skills and ability to manage diverse, cross-functional teams. Proven excellence in process re-engineering to drive efficiency and reduce costs. Experienced manager with background driving engineering projects. Action-oriented with strong ability to communicate effectively with tech, executive and business audiences. Excellent client and project management skills. Gallup top 5 skills of Responsibility, Analytical, Strategic, Achiever, and Command.
Skills
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Experience
Director of Engineering, Marriott Vacations Worldwide, April 2018-CurrentSouth Lake Tahoe , CA
- Managed communications with internal and external stakeholders.
- Created professional, to-scale ACAD and pdf drawings to communicate and clarify special requirements.
- Streamlined and automated internal processes to improve overall workflows.
- Led teams of up to 21technicians, delivering continuous mentoring and coaching in job activities.
- Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
- Led system conversion of Computer Maintenance Management systems from There Rivers to FacilitiesOne.
- Assessed task completion to meet all project deadlines.
- Supervised departmental budget of $957 k, including materials, training and repair budgets.
- Recognized as HVAC and Construction subject matter expert and contributed to strategic company plans.
- Oversaw project budgets ranging from $15 MM to $5k.
- Organized data and modeled information for use in key decision-making.
- Facilitated continuous improvement initiatives with successful changes affecting all areas of operations.
- Reviewed contractors' schedules and submission of shop drawings and samples.
- Generated concept designs, collaborated with hospital team members to gain feedback and directed entire design process.
- Collaborated with builders to confirm construction conformed to drawings and designs.
- Implemented procedural updates to correct deficiencies and improve operations.
- Collaborated with vendors, contractors and design professionals toassess project technical requirements.
Facilities Coordinator, First Republic, March 2016-April 2018Boca Raton , FL
- Led facility management staff and consultants in producing business plan devoted to all aspects of facility operations, including setting priorities and job assignments.
- Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
- Led facilities management team, delivering one-on-one training to 12 tradesman for busy syringe manufacturing location.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Mitigated regulatory risks by guaranteeing program requirements adhered to OSHA, FDA and NDEQ compliance standards.
- Organized and maintained documents, files and records.
- Improved operational efficiencies, managing work requests, new work orders, project cost analysis, and change orders while coordinating logistics to verify completion dates.
- Conducted semi annual and annual performance evaluations of maintenance staff, monitored progress and productivity and recommend promotions, corrective or disciplinary actions.
- Coordinated facilities maintenance activities and operations to secure efficiency and compliance with company policies.
- Worked with management team to improve workflows and eliminate unnecessary downtime or interruptions in manufacturing schedules.
- Handled supply purchases and inventory management for facilities operations and facilities equipment maintenance.
- Managed daily maintenance operations by supporting continuous delivery of excellent services and care.
- Trained 12 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Analyzed and identified improvements to implement in department systems and controls.
- Recruited and hired talented team members, boosting department skills and expertise in areas of plumbing, HVAC, electrical and controls.
District Account Representative, Living Spaces Furniture, June 2010-April 2018Scottsdale , AZ
- Kept detailed records of customer accounts, including actions taken, issues resolved and technicalinformation.
- Lead on- and off-site customer support efforts across multiple time zones.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Created and implemented process improvements to reduce energy and water cost and improve operational efficiency.
- Improved productivity by providing technical data and analytical results for corrective action.
- Strengthened operational efficiencies by developing improved control of boiler and cooling systems for customer operational systems.
- Took orders in person and over telephone, providing uninterrupted support of critical systems.
- Managed accurate and adequate inventory balances.
- Contacted customers about service upgrades, new monitoring and feed systems to boilers, cooling systems and ethanol systems treatments services.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Documented conversations with customers to track requests, problems and solutions.
- Worked under strict deadlines and responded to service requests and emergency call-outs, providing customers with additional troubleshooting data regarding system issues and reported feedback to management team.
- Prepared and sold broad range of water treatment and industrial services and products.
- Answered customer questions and addressed concerns, resulting in developing high trust and relationships with maintenance managers and plant management.
- Provided detailed monthly departmental reports and updates to senior management.
- Developed new customer prospects and referrals .
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
General Manager, Sodexo, October 2009-June 2010City , STATE
- Directed safety operations and maintained clean work environment to adhere to FDA, USDA, and OSHA regulations
- Managed and improved requirements, gaps analysis, training and development of facilities technicians.
- Diminished financial discrepancies by monitoring quotes reconciliations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Tracked department spending to generate reports for business development planning.
- Liaised with cross-functional teams to develop product positioning strategies.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored contractor and vendor supplier operations to ensure a smooth start up of new service and site maintenance.
Education and Training
Bachelor of ScienceBiology, , , The University of Texas At San Antonio, , CityStateDecember 1998
Certifications
Certified Plant Maintenance Manager
Hazardous Materials Technician
High Pressure Boiler license
Wastewater Operator License
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Resume Overview
School Attended
- The University of Texas At San Antonio
Job Titles Held:
- Director of Engineering
- Facilities Coordinator
- District Account Representative
- General Manager
Degrees
- Bachelor of Science
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