Director Of Engineering resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hard-working Engineering Manager talented in satisfying needs in fast-paced, high-volume settings. Able to successfully oversee teams of personnel completing challenging projects. Focused Director of Engineering offering proven track record of cost-effective project management. Developing business relationships across multiple industries. Highly skilled in team leadership, budget management and project delivery. Analytical and driven with 20+ years of progressive experience in facility management. Touting strong leadership skills and ability to manage diverse, cross-functional teams. Proven excellence in process re-engineering to drive efficiency and reduce costs. Experienced manager with background driving engineering projects. Action-oriented with strong ability to communicate effectively with tech, executive and business audiences. Excellent client and project management skills. Gallup top 5 skills of Responsibility, Analytical, Strategic, Achiever, and Command.

  • Project management
  • Quality assurance controls
  • Field operations
  • Budget coordination
  • Equipment knowledge
  • Project oversight
  • Team management
04/2018 to Current Director of Engineering Marriott Vacations Worldwide | South Lake Tahoe, CA,
  • Managed communications with internal and external stakeholders.
  • Created professional, to-scale ACAD and pdf drawings to communicate and clarify special requirements.
  • Streamlined and automated internal processes to improve overall workflows.
  • Led teams of up to 21 technicians, delivering continuous mentoring and coaching in job activities.
  • Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
  • Led system conversion of Computer Maintenance Management systems from There Rivers to FacilitiesOne.
  • Assessed task completion to meet all project deadlines.
  • Supervised departmental budget of $957 k, including materials, training and repair budgets.
  • Recognized as HVAC and Construction subject matter expert and contributed to strategic company plans.
  • Oversaw project budgets ranging from $15 MM to $5k.
  • Organized data and modeled information for use in key decision-making.
  • Facilitated continuous improvement initiatives with successful changes affecting all areas of operations.
  • Reviewed contractors' schedules and submission of shop drawings and samples.
  • Generated concept designs, collaborated with hospital team members to gain feedback and directed entire design process.
  • Collaborated with builders to confirm construction conformed to drawings and designs.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Collaborated with vendors, contractors and design professionals to assess project technical requirements.
03/2016 to 04/2018 Facilities Coordinator First Republic | Boca Raton, FL,
  • Led facility management staff and consultants in producing business plan devoted to all aspects of facility operations, including setting priorities and job assignments.
  • Oversaw vendor-provided building services, including janitorial, pest control and landscaping.
  • Led facilities management team, delivering one-on-one training to 12 tradesman for busy syringe manufacturing location.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to OSHA, FDA and NDEQ compliance standards.
  • Organized and maintained documents, files and records.
  • Improved operational efficiencies, managing work requests, new work orders, project cost analysis, and change orders while coordinating logistics to verify completion dates.
  • Conducted semi annual and annual performance evaluations of maintenance staff, monitored progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Coordinated facilities maintenance activities and operations to secure efficiency and compliance with company policies.
  • Worked with management team to improve workflows and eliminate unnecessary downtime or interruptions in manufacturing schedules.
  • Handled supply purchases and inventory management for facilities operations and facilities equipment maintenance.
  • Managed daily maintenance operations by supporting continuous delivery of excellent services and care.
  • Trained 12 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Analyzed and identified improvements to implement in department systems and controls.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of plumbing, HVAC, electrical and controls.
06/2010 to 04/2018 District Account Representative Living Spaces Furniture | Scottsdale, AZ,
  • Kept detailed records of customer accounts, including actions taken, issues resolved and technicalinformation.
  • Lead on- and off-site customer support efforts across multiple time zones.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Created and implemented process improvements to reduce energy and water cost and improve operational efficiency.
  • Improved productivity by providing technical data and analytical results for corrective action.
  • Strengthened operational efficiencies by developing improved control of boiler and cooling systems for customer operational systems.
  • Took orders in person and over telephone, providing uninterrupted support of critical systems.
  • Managed accurate and adequate inventory balances.
  • Contacted customers about service upgrades, new monitoring and feed systems to boilers, cooling systems and ethanol systems treatments services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked under strict deadlines and responded to service requests and emergency call-outs, providing customers with additional troubleshooting data regarding system issues and reported feedback to management team.
  • Prepared and sold broad range of water treatment and industrial services and products.
  • Answered customer questions and addressed concerns, resulting in developing high trust and relationships with maintenance managers and plant management.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Developed new customer prospects and referrals .
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
10/2009 to 06/2010 General Manager Sodexo | City, STATE,
  • Directed safety operations and maintained clean work environment to adhere to FDA, USDA, and OSHA regulations
  • Managed and improved requirements, gaps analysis, training and development of facilities technicians.
  • Diminished financial discrepancies by monitoring quotes reconciliations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Tracked department spending to generate reports for business development planning.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored contractor and vendor supplier operations to ensure a smooth start up of new service and site maintenance.
Education and Training
Expected in 12/1998 Bachelor of Science | Biology The University of Texas At San Antonio, San Antonio, TX GPA:

Certified Plant Maintenance Manager

Hazardous Materials Technician

High Pressure Boiler license

Wastewater Operator License

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Resume Overview

School Attended

  • The University of Texas At San Antonio

Job Titles Held:

  • Director of Engineering
  • Facilities Coordinator
  • District Account Representative
  • General Manager


  • Bachelor of Science

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