LiveCareer-Resume

director of community management resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a dedicated individual who is known for my great customer service skill and positive attitude. I am a highly motivated professional in all aspects of my daily life. I will add value to any organization with using my great collaboration, interpersonal, and multitasking abilities along with my attention to detail and ability to meeting deadlines. I am hardworking and reliable; highly organized, proactive and punctual with a team-oriented mentality which allows me to be a flexible hard worker that is ready to learn and contribute to any companies success.

Skills
  • Public speaking events
  • Community safety initiatives
  • Activity coordination
  • Community partnerships
  • Facilities maintenance
  • Event planning
  • Communication
  • Planning
  • Conflict resolution
  • Teambuilding
  • Computer skills
  • MS Office
  • Friendly, positive attitude
  • Project planning
Experience
01/2021 to 07/2021
Director of Community Management RowCal Colorado City, STATE,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Resolved problems and delivered solutions by collaborating with government funding entities, [Job title] and [Job title].
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
01/2012 to 12/2020
Owner & HOA/District/Business Developer Manager Summit Management And Consulting City, STATE,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
04/2003 to 12/2011
Senior Community/District/Transition Manager Colorado Management & Associates City, STATE,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Trained regional general managers on methodology and processes to support contract retention and reselling.
  • Set performance metrics and goals for customer service, customer retention and P&L.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Spearheaded growth initiatives to improve operational standards.
  • Restructured frameworks, hired optimal staff and enhanced training programs.
  • Expanded business, developed revenue and managed market gains.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Participated in regional trade shows.
01/1994 to 03/2003
IT Support Specialist & Business Analyst American Management Systems City, STATE,
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
  • Supported new infrastructure planning and deployment to meet organizational expectations.
  • Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
  • Adhered to internal IT policies on user credentialing to support access management of digital assets.
  • Installed and supported desktop software titles and add-ons.
  • Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Utilized automated systems to manage and track customer inquiries through to completion.
  • Input customer service orders and tracked orders through to completion.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Managed customer system updates, informing clients of all installation progress stages.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Mentored other technologists and support professionals to provide professional development and skill enhancement.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
  • Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Implemented system security and data assurance software.
Education and Training
Expected in 05/1996 to to
Bachelor of Arts: Business Administration And Management
University of Pheonix - Denver, CO,
GPA:
Expected in 05/1992 to to
Associate of Science: Information Technology
Denver Technical College - Denver, CO,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Pheonix
  • Denver Technical College

Job Titles Held:

  • Director of Community Management
  • Owner & HOA/District/Business Developer Manager
  • Senior Community/District/Transition Manager
  • IT Support Specialist & Business Analyst

Degrees

  • Bachelor of Arts
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: