, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a dedicated individual who is known for my great customer service skill and positive attitude. I am a highly motivated professional in all aspects of my daily life. I will add value to any organization with using my great collaboration, interpersonal, and multitasking abilities along with my attention to detail and ability to meeting deadlines. I am hardworking and reliable; highly organized, proactive and punctual with a team-oriented mentality which allows me to be a flexible hard worker that is ready to learn and contribute to any companies success.
Skills
Public speaking events
Community safety initiatives
Activity coordination
Community partnerships
Facilities maintenance
Event planning
Communication
Planning
Conflict resolution
Teambuilding
Computer skills
MS Office
Friendly, positive attitude
Project planning
Experience
01/2021 to 07/2021Director of Community ManagementRowCal Colorado | City, STATE,
Collaborated with team members to identify and accomplish agency objectives.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Resolved problems and delivered solutions by collaborating with government funding entities, [Job title] and [Job title].
Produced and updated organizational records and reports, including organizing budgets and documentation.
Consulted with local government representatives to understand community needs and strategize response plans.
Translated governing board directives into actionable front-line service policies to meet participant needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
01/2012 to 12/2020Owner & HOA/District/Business Developer ManagerSummit Management And Consulting | City, STATE,
Collaborated with team members to identify and accomplish agency objectives.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Consulted with local government representatives to understand community needs and strategize response plans.
Translated governing board directives into actionable front-line service policies to meet participant needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Directed hiring and training of new department managers to drive organizational improvements.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Coordinated with webmaster to develop website and create online advertisements.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
04/2003 to 12/2011Senior Community/District/Transition ManagerColorado Management & Associates | City, STATE,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained regional general managers on methodology and processes to support contract retention and reselling.
Set performance metrics and goals for customer service, customer retention and P&L.
Mentored team members by demonstrating best practices for sales and customer service.
Cultivated positive rapport with associates and team leadership.
Identified and developed top talent within management structure to promote performance-oriented culture.
Spearheaded growth initiatives to improve operational standards.
Restructured frameworks, hired optimal staff and enhanced training programs.
Expanded business, developed revenue and managed market gains.
Evaluated budget plans and current costs to project trends and recommend updates.
Participated in regional trade shows.
01/1994 to 03/2003IT Support Specialist & Business AnalystAmerican Management Systems | City, STATE,
Tackled troubleshooting and problem resolution to support end-user technical issues.
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Monitored IT use to maintain compliance with established processes, policies and guidelines.
Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
Supported new infrastructure planning and deployment to meet organizational expectations.
Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Adhered to internal IT policies on user credentialing to support access management of digital assets.
Installed and supported desktop software titles and add-ons.
Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.
Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
Removed and replaced old hardware during routine upgrades and system repairs.
Performed walk-throughs for new hires to aid in technological onboarding processes.
Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
Devised incisive workarounds and resolutions for IT-related problems.
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Utilized automated systems to manage and track customer inquiries through to completion.
Input customer service orders and tracked orders through to completion.
Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
Informed senior leadership of product development issues discovered via technical support calls with customers.
Managed customer system updates, informing clients of all installation progress stages.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
Updated software versions with patches and new installations to close security loopholes and protect users.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Mentored other technologists and support professionals to provide professional development and skill enhancement.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Implemented system security and data assurance software.
Education and Training
Expected in 05/1996Bachelor of Arts | Business Administration And ManagementUniversity of Pheonix, Denver, CO, GPA:
Expected in 05/1992Associate of Science | Information TechnologyDenver Technical College, Denver, CO, GPA:
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