director of community engagement resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Director that leads planning and execution of engagement and outreach activities with allies and partner organizations. Proven experience in developing plans to expand and effectively engage public in advocacy campaigns and program offerings. 5+ years of experience and demonstrated success in grant management and knowledge of fundraising principles and processes to develop working relationships with potential funding sources.

  • 2015 Heroes Among Us Award - Gardner Square Two, Inc.
  • 2016 Sybil Arguijo Community Service Award - Greater Gardner Chamber of Commerce (Accepted on behalf of AED Foundation as Founder)
  • 2018 Community Health Hero Award - Heywood Healthcare
  • 2018 Community Hero Award - Gardner Square Two, Inc.
  • 2019 Service Above Self Award - Mount Wachusett Community College
  • 2020 Unsung Heroine Award - Commonwealth of Massachusetts
Work History
07/2017 to Current Director of Community Engagement Kvc Health Systems | Topeka, KS,
  • Represents GAAMHA SUDS in the community by networking with referral sources, potential clients, public officials and other community stakeholders.
  • Assist in leading the delivery of services and strategic planning for Recovery Coaching, Recovery Support Navigation and Supportive Housing Services.
  • Provides supervision and guidance to GAAMHA's Recovery Coaches and Recovery Support Navigators.
  • Implements and strategically guides best practices in substance use disorder service delivery.
  • Hosts tours of GAAMHA programs for interested parties and engages with potential clients to identify service needs and match with appropriate level of care.
  • Enhance coordination of policies, procedures, and services across all programs.
  • Provide quality assurance and program evaluation, ensuring that programs provided are effective, and efficient.
  • Develop network relationships with industry professionals to enhance community awareness and promote services.
  • Conducted presentations to expose and increase GAAMHA's SUD Service awareness in the community.
  • Identified, developed and administered grants in accordance with funder requirements.
  • Created and implemented print and digital public awareness campaign to increase awareness of SUD programs.
01/2001 to 01/2017 Program Director, Career Development Specialist Needham Public Schools | Needham, MA,
  • Responsible for day-to-day oversight of Supported Employment program that provides services to DDS, MRC and DTA recipients.
  • Supervise team of Career Development Specialists, DDS, MRC and DTA clients.
  • Review case records evaluate consumer and family satisfaction, all communication with clients, families, and funding sources, and ensure that placement activities meet client’s desired career goals.
  • Additionally, develop and implement policies, procedures, and monitor compliance with contractual agreements.
  • Assist in development of RFR’s, grants, etc for program expansion.
  • Prepare, submit, and monitor yearly budgets with 3 contracts and biweekly payroll.
  • Prepare monthly reports, supervise in service training, and recommend department budget.
  • Participate in agency public relations to promote employment of individuals with disabilities.
  • Responsible for Assessing consumer’s career interests and preferences and helping them achieve their career goals.
  • Provide additional training and follow-up in related skills such as transportation and grooming.
  • Work with consumers on study skills, test, and G.E D.
  • Preparation and to provide supportive counseling as needed.
  • Provide on-going training and support in identifying and applying to educational programs, and to conduct vocational training as needed.
  • Work with consumers on job selection, resume writing, and interviewing skills.
  • Help consumers conduct job searches using all available resources including on-line searches.
  • Work with consumers on job retention, job development and advancement.
  • Participate in interagency planning to ensure consumer’s needs are met.
  • Part of an ISP team to assist with helping client meets goals, and all paperwork required by our funding sources.
  • Assist Employer with workplace modifications and/or accommodations in accordance with the ADA.
  • Provide ongoing support for client where appropriate.
01/1994 to 01/2003 Residential Counselor/Case Manager Matson Community Services | City, STATE,
  • Assisted Living Program Responsible for case management and supervision of six mentally challenged and disabled.
  • Clients in a residential environment.
  • Clients ranged in age from 26 – 50 years of age with varying or multiple disabilities.
  • Additional responsibilities included meal preparation, assisting with personal hygiene, and dispensing medication.
  • Administrative responsibilities included collaboration with other professional staff for case reporting and review of care and development programs.
  • Responsible for case management for two mentally challenged clients.
  • Provide clients with support in their areas of need; banking, cooking, bill payment, medical, and socialization.
  • Implementation of client’s ISP provides client with optimum opportunity for achieving success.
  • Administrative responsibilities include daily logs, quarterly reports, and part of ISP team.
  • Additionally, responsible for interaction with other staff, agency management, DMR, and family members.
08/1994 to 05/1998 Special Education Teaching Assistant North Middlesex Regional High School | City, STATE,
  • Responsibilities included helping special needs students with varying or multiple disabilities succeed academically through individualized modification of regular education classes to fit student’s needs, following IEP guidelines, and assisting in reading and English classes for special needs students.
  • Responsibilities included working with learning disabled students to strengthen their skills through The development of individual techniques and strategies.
  • Direct collaboration with administration, regular education and special education staff to make modifications in students program to facilitate the best opportunity for success.
  • Preparation of study guides, test modification per IEP, studying skills, organizational skills and additional help in areas of need were also provided.
  • Responsible also for weekly meetings with Department Head, and regular contact with teachers for updates on student’s progress.
Expected in to to Bachelor of Arts | Anthropology/Education University Of Prince Edward Island, Charlottetown, PEI GPA:

Degree not yet completed

Expected in to to Bachelor of Arts | Theology / Education Emmaus Bible College, Dubuque, Iowa GPA:

Degree not yet completed

Expected in to to High School Diploma | Colonel Gray High School, Charlottetown, PEI GPA:
Member of North Central Employment Collaborative Provider’s Council Emerging Leaders Network
  • Certified Addiction Recovery Coach
  • Certified Alcohol Drug Counselor (Eligible - Awaiting Certification)
  • Recovery Coach Academy Certificate (CCAR)
  • Certified First Aid and CPR (American Red Cross)
  • United States Employment Certificate
  • Human Rights Training
  • Human Rights Officer
  • DDS Basic Safety Training
  • Bloodborne Pathogen Trainer
  • Narcan Trainer

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Resume Overview

School Attended

  • University Of Prince Edward Island
  • Emmaus Bible College
  • Colonel Gray High School

Job Titles Held:

  • Director of Community Engagement
  • Program Director, Career Development Specialist
  • Residential Counselor/Case Manager
  • Special Education Teaching Assistant


  • Bachelor of Arts
  • Bachelor of Arts
  • High School Diploma

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