LiveCareer-Resume

director of community engagement resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Proven accomplishments in improving enablement and training, media and social media coverage, enhancing customer engagement. Insightful, resourceful, and passionate about leveraging multi-channel strategies to engage and educate internal and external stakeholders. Articulate, personable, and charming with staff, customers, and external stakeholders. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills

Skills
  • Enablement & Education
  • Communications leadership
  • Social media expertise
  • Program management
  • Friendly, positive attitude
  • Organizational skills
  • Collaboration
  • People skills
  • Strategic planning
Experience
01/2016 to Current Director of Community Engagement Planned Parenthood | Bemidji, MN,
  • Responsible for overall strategy (Rsam) of the enablement program for both Customers and internal staff. Focusing on education and knowledge transfer for customers (training), sales team (pitch decks, sales plays), users (onboarding), Help Docs & Community.
  • Responsible for overall strategy (Rsam) of the enablement program for both Customers and internal staff. Focusing on education and knowledge transfer for customers (training), sales team (pitch decks, sales plays), users (onboarding), Help Docs & Community.
  • Responsible for design, creation, management and delivery of in-person Rsam training. Delivering both Basic and Advanced course to help over 500 customers reach their education goals.
  • Implemented Learning Management System (Absorb) to support delivery of self-paced training to both customer and internal employees. Saving customers time and money,
  • Implemented and managed Customer and Partner communities. Customer Communities provided a central hub to interact with peers, obtain solutions to common and complex problems, and provided Rsam/Galvanize with a mechanism to communicate quickly. This enhanced trust helping retain a strong customer base. Partner Communities were built to support the complex and diverse needs of our Partners. It provided them with all the tools they needed to learn, sell, and get support and help, making them feel empowered and driving additional revenue towards Rsam/Galvanize.
  • Developed and delivered over 100 videos, providing self-paced customer training, and internal enablement (onboarding and continued education.) This increased customer adoption and satisfaction of our solutions.
  • Managed production of Podcasts for delivery to all podcasting sites, increasing customer awareness of our solutions, generating thought leadership initiatives, and addition ARR.
  • Wrote crisp and fresh blog articles promoting GRC in the News, and a regular recap of weekly Rsam/Galvanize news events.
01/2015 to 12/2015 Manager Professional Security Services Michaels Stores | Parsippany, NJ,
  • Responsible for managing the Healthcare and ISO practice with a team of 6 direct reports.
  • Developed internal assessment program to help manage Healthcare and ISO assessments
  • Leading team to implement Rsam GRC solution internally to Solutionary to streamline and reduce work effort to consultants when performing various assessment types.
06/2011 to 12/2015 Program Director Hitrust Alliance | City, STATE,
  • Developed training program using print, audio, and video solutions to support assessors and practitioners via live onsite presentations and remote WebEx solutions. This led to over 500 individuals being certified as HITRUST Assessors. The material was published to Articulate (LMS) to support tracking, testing, and other metrics to demonstrate value and efficiency.
  • Responsible for, developed and delivered, training material to aid customers in the use of GRC (Rsam) tool. This included utilizing audio and video material wrapped into an LMS solution (Articulate) and content delivery systems. (Vimeo / YouTube), tracking hits/views to optimize.
  • Developed custom music, dialogue, and narration for all audio-video tools.
  • Responsible for the creation, management, and teaching of HITRUST CSF training program (CCSFP) and related product guidance to support over 500 practitioners.
  • Managed CSF Assurance program, supporting over 20 assessor organizations.
  • Designed and managed the GRC tool, Rsam, used to support HITRUST assessments.
  • Developed a Mobile Computing program to facilitate organizations getting Mobile Apps certified to HITRUST requirements.
  • Provided technical support and guidance for assessor organizations and customers of the Common Security Framework.
  • Responsible for the Management and Operational support of the HITRUST GRC Management tool. enabling customers to manage and submit risk management engagements to HITRUST.
01/2010 to 06/2011 Manager Security Policy & Compliance Catholic Health | City, STATE,
  • Responsible for the creation and management of Information Security policies for the organization.
  • Managed the company PCI Compliance program.
  • Developed and delivered Security Awareness training for Corporate and satellite office.
  • Rebuilt the new employee onboarding program.
  • Helped develop, deliver, and manage the Security and Privacy Incident
Education and Training
Expected in 08/1986 to to High School Diploma | The Plume, Maldon, Essex, England, GPA:

Qualified for: Math, English Language, English Literature, and Geography

Certifications
  • CHPSE (Certified HIPAA Privacy & Security Expert) License - 2015

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Resume Overview

School Attended

  • The Plume

Job Titles Held:

  • Director of Community Engagement
  • Manager Professional Security Services
  • Program Director
  • Manager Security Policy & Compliance

Degrees

  • High School Diploma

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