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director of clinical operations resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly skilled and enthusiastic healthcare professional with more than 18 years of experience managing operations in an academic health center. Successfully oversee human resources, revenue cycle, budgeting, data analytics, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Offering exemplary communication and organizational skills.

Skills
  • Financial Operations Oversight
  • Regulatory Affairs
  • Analytics
  • Policies and Procedures Implementation
  • Best Practices and Standards
  • Operational Efficiency
  • Human Resource Management
  • Leadership
  • Healthcare Management
  • Relationship Building
  • Written And Oral Communication
Work History
01/2018 to Current
Director of Clinical Operations Ascension Health , , Albany, NY
  • Execute strategic goals in four Departments: Medicine, Pediatrics, OBGYN and Psychiatry with total operating margin of $5 million dollars.
  • Established and maintained contacts at various management levels regarding clinical operations and specific projects.
  • Developed systems and procedures for effective project management and clinical operations.
  • Implemented patient mobile check in which has saved $300,000 in staff work hours in 6 months
  • Implemented patient outreach system that generate $1 million dollars in revenue over two year period
  • Planned and managed all financial aspects including adherence to project budget and contracts and assisted in identification and development of scope change documents.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
01/2013 to 12/2017
Practice Administrator Tower Health , , Albany, NY
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Reduced no shows by 5%
01/2011 to 12/2012
Practice Manager Lake Health , , Albany, NY
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Managed area who saw on average 300 patients per day
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Provided supervision and management to team of Coordinators and support personnel.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
01/2005 to 12/2010
Practice Coordinator Cape Cod Healthcare Inc. , , Albany, NY
  • Planned and oversaw work assignments and schedules for clinical support areas to meet daily operational needs.
  • Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Supervised team of 25 office personnel
Education
Expected in 07/2016 to to
MBA: Health Administration
Excelsior College - Albany, NY
GPA:
Expected in 07/2014 to to
Bachelor of Arts: Health Administration
Excelsior College - Albany, NY
GPA:
Affiliations
  • Member of MGMA
  • Member of HFMA

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Resume Overview

School Attended

  • Excelsior College
  • Excelsior College

Job Titles Held:

  • Director of Clinical Operations
  • Practice Administrator
  • Practice Manager
  • Practice Coordinator

Degrees

  • MBA
  • Bachelor of Arts

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