director of clinical operations resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Training and mentoring
  • Project oversight
  • Multidisciplinary team collaboration
  • Relationship building and retention
Work History
Director of Clinical Operations, 06/2020 - 07/2020
Ga Medgroup Waynesboro, GA,
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Oversaw all financial transactions and management functions, strategically managing $[Number] operating budget.
  • Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Operational Excellence Manager, 01/2020 - 07/2020
Emd Millipore Savannah, GA,
  • Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Improved staff morale and reduced employee turnover by [Number]%.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Engaged prospects and customers through various events, including tradeshows, seminars and workshops.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Defined clear targets and objectives and communicated to other team members.
Mit, 03/2016 - 06/2020
Circle K Stores, Inc. Ooltewah, TN,
  • Developed, reviewed and submitted property operating and capital budgets.
  • Discussed [Type] and [Type] concerns with committee members and developed strategic resolutions.
  • Oversaw and enhanced work of [Type] and [Type] team members to promote optimal efficiency and obtain necessary results.
  • Decreased operating costs by [Number]% by implementing cost control procedures.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Laboratory Administrative Director, 01/2015 - 01/2016
Community Health System Port Charlotte, FL,
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Drove implementation of [Type] and [Type] software to automate office operations, including [Task], [Task] and [Task].
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for [Number] employees.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
  • Aggregated and analyzed data related to administrative costs to prepare [Timeframe] budgets for corporate-level management.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Bachelor of Science: Psychobiology, Expected in 01/2000
Howard - North Adams, MI,
Status -

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Resume Overview

School Attended

  • Howard

Job Titles Held:

  • Director of Clinical Operations
  • Operational Excellence Manager
  • Mit
  • Laboratory Administrative Director


  • Bachelor of Science

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