A dedicated Director of Clinical Operations offering public oral health care expertise gained through 8 years of building and managing dental teams. Proficient at identifying operational issues and integrating solutions to achieve results. Strong relationship builder works well with stakeholders and corporate teams.
Effective formal and informal leadership
Excellent oral and written communication skills
Ability to plan, manage, schedule, meet deadlines and work unsupervised
Professionalism and interpersonal communication skills
Created and understands budgets, P&L statements, and financial management
Extensive knowledge and proficiency in office related software programs (Windows, MS Office, Outlook, WebEx, Zoom, Go To Meeting, Adobe, google docs, TEAMS, Skype, Web CMS systems)
Extensive knowledge of Dentrix Enterprise - Dental
Management Software
Ability to understand and work well with various emotional and intellectual individuals
Ability to work with individuals of all ages portraying respect and professionalism
Ability to maintain composure under pressure
Management of staff and teamwork driven
GPA: 3.7
GPA: 3.6
Greensboro, GA, 07/2018 - Current
The Director of Clinical Operations is responsible for oversight of all clinical operations within the Dental Clinics North system to ensure the clinics are functioning at the highest level to deliver public health dentistry services in a patient centered environment. This involves oversight of administrative practices relevant to the clinic operations close collaboration with the leadership team to identify desired goals, standards and benchmarks. The Director of Clinical Operations is responsible for the direct supervision of the Office Managers with regular face to face contact and will work closely with the Dental Director to support safety, efficiency, and quality improvement in clinical services. To facilitate effective communication between the Office Managers and the administrative leadership team to ensure that initiatives are effectively implemented. The Director of Clinical Operations is responsible for knowledge and analysis of business and clinical metrics and maintains a strong vision of strategies for long term success. The Director of Clinical Operations strives to understand the needs of the population it serves and develops strategies to serve those need in an efficient and effective manner.
Powdersville, SC, 12/2011 - 12/2013
The Contact Center Manager reports directly to the Chief Operating Officer (COO) and works closely with all offices to register new patients, schedule appointments and create EMR in Dentrix software system. The Contact Center directly supports 35 offices. Manages call volumes of 600 call per day, with an average of 1000 new patient registrations per day.
- Supervised Contact Center Operators and managed department operations
- Maintained effective communication between clinic front desk and other clinic personnel
- Overseen scheduling in 14 clinic appointment books
- Participated with clinic projects/workgroups that affect patient registration and data collection
- Responsible for all Operational data collection and reporting
- Documented and processed complaints
- Managed Contact Center operations based on call statistics
- Served as direct clinic back up, having knowledge of all clinic front office functions
- Create, distribute and process all patient communications
- Created and managed clinic advertisements and mailings
- Managed organizations website, social media, intranet, and digital signage
Pensacola, FL, -
To plan, organize and implement an appropriate instructional program in an elementary and secondary learning environment that guides and encourages students to develop and fulfill their academic potential. Work is performed under the supervision of the principal.
• Created and taught science curriculum to multiple grade levels
• Managed student learning, outcomes, and assessments
• Maintained student /parent relationships and communication
• Followed State standards for Science and implemented into all teaching content
• Kept accurate records on 200 students weekly, monthly, by trimester, and annually
• Utilized Technology based instruction
• Promoted inquiry-based learning environment
• Provided differentiated instruction and assessment
• Worked with several diverse students of all metal and emotional capabilities
• Able to provide hands-on learning experiences with little to no resources
• Managed 3 separate classroom between 2 buildings
City, STATE, -
The Regional Manager (RM) reports directly to the Chief Operating Officer (COO) and works closely with the Office Manager (OM) on the day-to-day operations of the dental centers in his/her region. The primary focus of the position is to insure each location within the assigned region is incorporating the organizations triple aim approach to achieving patient satisfaction and excellence in clinical quality while maintaining a positive margin. My Region consist of 12 offices, 130 FTE’s, 40 providers, and 90 office support staff.
- 6
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School Attended
- SPRING ARBOR UNIVERSITY
- NORTH CENTRAL MICHIGAN COLLEGE
Job Titles Held:
- DIRECTOR oF CLINICAL OPERATIONS
- CONTACT CENTER MANAGER
- EDUCATOR – K-12
- REGIONAL MANAGER
Degrees
- Bachelor of Science
- Associate of Arts
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